Mar 21, 20, 1:58 pm
Last edit by: JDiver
AA Waiving Change Fees for Travel Purchased on or before 7 Apr for travel through 7 Sep 2020 (Coronavirus)
Download PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).
PREVIOUSLY
AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
American Airlines Providing More Flexibility for Customers Traveling This Summer link
Tuesday, April 07, 2020, 7:00 PMDownload PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).
For existing travel
American has extended its offer to waive change fees for customers who have summer travel through Sept. 30, 2020. The offer is available for any of Americans fares, and customers will have until Dec. 31, 2021, for future travel. Fare rules may apply depending on the ticket.- Any ticket purchased on or before April 7, 2020, for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- All AAdvantage award tickets are included in this offer.
- Customers are allowed to change their origin and destination cities as part of this new offer.
- Travel must be completed by Dec. 31, 2021.
For new travel purchases
American has also extended its offer to waive change fees for customers who purchase new travel through May 31, 2020. Customers will have even more flexibility since any ticket purchased by May 31, 2020, will not incur change fees prior to travel. The offer is available for any of Americans published nonrefundable fares.- Any ticket purchased from March 1 at 4:30 p.m. CT through May 31, 2020, at 11:59 p.m. CT will not incur change fees prior to travel.
- This is available for any of Americans nonrefundable published fares.
PREVIOUSLY
AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of Americans fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
- Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- This is available for any of Americans fares for travel through May 31.
- Customers are allowed to change their origin and destination cities as part of this offer.
- The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier). Travel must also commence on/before December 31 or one year from original issue date whichever is sooner.
AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)
May 13, 20, 5:11 pm
#196
Join Date: Feb 2004
Posts: 1,952
This happen to me as well when I cancelled online and requested a refund. I had to call to get them to post the miles back.
May 13, 20, 9:58 pm
#197
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,400
My miles posted within hours of cancelling earlier this week. Still waiting on taxes. I think they MIGHT have said a week or so (am not yet worried) and I am watching my card.
May 13, 20, 10:43 pm
#198
Join Date: Aug 2010
Location: California
Programs: American, Alaska, United, Hilton, Marriott, Hyatt, IHG
Posts: 1,697
You're right. I checked and the tax refund posted today. Took more than a week. But way better than what Ive been hearing on the United thread.
May 14, 20, 9:31 am
#199
Join Date: Dec 2007
Location: BOS
Programs: AA, DL, TK
Posts: 225
May 14, 20, 9:35 am
#200
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,400
They were all AA metal... had to call because of the first bullet item - it was two passengers (and only one of them match the name of the account owner!)
May 15, 20, 5:32 pm
#202
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott Lifetime Titanium, AA Plat MM
Posts: 3,557
The AA redeposit protocol is more of a minefield if you don't (and I didn't) read the fine print. We booked two tickets with miles for summer travel to an event now cancelled. I skimmed the conditions and figured it was safe to cancel online. Not so. The details were in the fine print, which I missed. The free redeposit only applies if there is one person on the reservation - there were two of us. Secondly, the reservation had to be made on the US website. Although all our travel was within the US (no Canadian component) the reservation was technically made on the Canadian AA website, so is ineligible (or so the one AAgent I've spoken to so far politely explained). I'm hoping to resolve this at least partially with a follow-up call, but with long wait times I'm going to leave it for awhile. At best I'm on-the-hook for one redeposit fee; at worst we're stuck with uncommitted redemptions that must be used for a similar itinerary, which at this point is very unlikely.
Input from anyone with a similar experience - especially if resolved - would be much appreciated.
Input from anyone with a similar experience - especially if resolved - would be much appreciated.
May 17, 20, 9:25 am
#203
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond, UA Silver
Posts: 1,341
The AA redeposit protocol is more of a minefield if you don't (and I didn't) read the fine print. We booked two tickets with miles for summer travel to an event now cancelled. I skimmed the conditions and figured it was safe to cancel online. Not so. The details were in the fine print, which I missed. The free redeposit only applies if there is one person on the reservation - there were two of us. Secondly, the reservation had to be made on the US website. Although all our travel was within the US (no Canadian component) the reservation was technically made on the Canadian AA website, so is ineligible (or so the one AAgent I've spoken to so far politely explained). I'm hoping to resolve this at least partially with a follow-up call, but with long wait times I'm going to leave it for awhile. At best I'm on-the-hook for one redeposit fee; at worst we're stuck with uncommitted redemptions that must be used for a similar itinerary, which at this point is very unlikely.
Input from anyone with a similar experience - especially if resolved - would be much appreciated.
Input from anyone with a similar experience - especially if resolved - would be much appreciated.
i asked the twitter team to cancel my summer tickets (booked for four pax) last night- miles were in my account immediately and no fees were charged. Id suggest reaching out to them to see if they can help.
May 17, 20, 1:37 pm
#205
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond, UA Silver
Posts: 1,341
May 18, 20, 8:35 pm
#206
Join Date: Apr 2017
Location: MSP
Programs: DL GM, MR Gold, Hilton Gold, National Exec
Posts: 500
Booked tix for my family of 4 on May 1 for travel in Dec. I booked through Chase UR portal.
First question, how many free changes do I get? Current waiver page looks like I only get 1.
Second, can I cancel this itinerary and rebook same dates now that fares are cheaper? We'd all net an eVoucher for the difference.
Thanks.
First question, how many free changes do I get? Current waiver page looks like I only get 1.
Second, can I cancel this itinerary and rebook same dates now that fares are cheaper? We'd all net an eVoucher for the difference.
Thanks.
May 23, 20, 1:18 am
#208
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 2,212
Could someone clarify, if I buy a ticket now I could change it after May 31? Looking to take advantage of some of the low fares and reschedule after I take my first leg when the window opens for June 2021
May 23, 20, 3:49 am
#209
Join Date: Jul 2018
Programs: Aadvantage platinum; IHG Spire
Posts: 540
you still have to pay the fare difference I believe if the new flight is more expensive. Its only the change fee thats waived ( or that was our case anyway)
May 23, 20, 10:53 am
#210
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 2,212
