Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)

AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)

    Hide Wikipost
Old Apr 7, 20, 10:51 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
AA Waiving Change Fees for Travel Purchased on or before 7 Apr for travel through 7 Sep 2020 (Coronavirus)

American Airlines Providing More Flexibility for Customers Traveling This Summer ó link

Tuesday, April 07, 2020, 7:00 PM

Download PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).

For existing travel

American has extended its offer to waive change fees for customers who have summer travel through Sept. 30, 2020. The offer is available for any of Americanís fares, and customers will have until Dec. 31, 2021, for future travel. Fare rules may apply depending on the ticket.
  • Any ticket purchased on or before April 7, 2020, for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • All AAdvantageģ award tickets are included in this offer.
  • Customers are allowed to change their origin and destination cities as part of this new offer.
  • Travel must be completed by Dec. 31, 2021.

For new travel purchases

American has also extended its offer to waive change fees for customers who purchase new travel through May 31, 2020. Customers will have even more flexibility since any ticket purchased by May 31, 2020, will not incur change fees prior to travel. The offer is available for any of Americanís published nonrefundable fares.
  • Any ticket purchased from March 1 at 4:30 p.m. CT through May 31, 2020, at 11:59 p.m. CT will not incur change fees prior to travel.
  • This is available for any of Americanís nonrefundable published fares.
Additional updates on existing travel alerts can be found on aa.com/travelalerts.



PREVIOUSLY

AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas óAmerican Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).

American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of Americanís fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
  • Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • This is available for any of Americanís fares for travel through May 31.
  • Customers are allowed to change their origin and destination cities as part of this offer.
  • The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier). Travel must also commence on/before December 31 or one year from original issue date ó whichever is sooner.



Print Wikipost

Old May 13, 20, 4:11 pm
  #196  
 
Join Date: Feb 2004
Posts: 1,855
Originally Posted by kuMAAr View Post
My situation is the reverse. I canceled an award ticket on May 1. The refund of taxes showed up in my credit card today. But the miles haven't been redeposited to my account. Should I contact the customer service? Or does it normally take this long?
This happen to me as well when I cancelled online and requested a refund. I had to call to get them to post the miles back.
bbbb is offline  
Old May 13, 20, 8:58 pm
  #197  
 
Join Date: Sep 2002
Location: NOVA
Programs: Priority Club Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 1,758
Originally Posted by RedElmo View Post
Right. How long though? Itís been 1.5 weeks and nothing. Should I follow up yet or sit tight and wait ?
My miles posted within hours of cancelling earlier this week. Still waiting on taxes. I think they MIGHT have said a week or so (am not yet worried) and I am watching my card.
fwfdan is online now  
Old May 13, 20, 9:43 pm
  #198  
 
Join Date: Aug 2010
Location: California
Programs: American, Alaska, United, Hilton, Marriott, Hyatt, IHG
Posts: 1,325
Originally Posted by fwfdan View Post
My miles posted within hours of cancelling earlier this week. Still waiting on taxes. I think they MIGHT have said a week or so (am not yet worried) and I am watching my card.
You're right. I checked and the tax refund posted today. Took more than a week. But way better than what Iíve been hearing on the United thread.
RedElmo is offline  
Old May 14, 20, 8:31 am
  #199  
 
Join Date: Dec 2007
Location: BOS
Programs: DL Gold, BA Silver
Posts: 196
Originally Posted by fwfdan View Post
So I ended up calling to cancel web special tickets for 2 passengers with points from one account. Booked in early April (prior to April 7) for travel US to Europe prior to September 30. Refunded taxes and miles at no fee no questions asked.
Just curious - were your flights all on AA metal? The current aa.com guidance requires calling in for awards that include partner flights (as well as multiple passengers) but wondering if I should expect to HUCA to avoid the reinstatement fee.

Gerbs is offline  
Old May 14, 20, 8:35 am
  #200  
 
Join Date: Sep 2002
Location: NOVA
Programs: Priority Club Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 1,758
Originally Posted by Gerbs View Post
Just curious - were your flights all on AA metal? The current aa.com guidance requires calling in for awards that include partner flights (as well as multiple passengers) but wondering if I should expect to HUCA to avoid the reinstatement fee.

They were all AA metal... had to call because of the first bullet item - it was two passengers (and only one of them match the name of the account owner!)
fwfdan is online now  
Old May 14, 20, 2:57 pm
  #201  
 
Join Date: Oct 2009
Posts: 127
After 3+ weeks my miles hadn't been redeposited for a cancelled flight so I called (again) and they were able to do it while I was on the phone with them.
avatexrs is offline  
Old May 15, 20, 4:32 pm
  #202  
 
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott Lifetime Titanium, AA Plat 1MM
Posts: 3,185
The AA redeposit protocol is more of a minefield if you don't (and I didn't) read the fine print. We booked two tickets with miles for summer travel to an event now cancelled. I skimmed the conditions and figured it was safe to cancel online. Not so. The details were in the fine print, which I missed. The free redeposit only applies if there is one person on the reservation - there were two of us. Secondly, the reservation had to be made on the US website. Although all our travel was within the US (no Canadian component) the reservation was technically made on the Canadian AA website, so is ineligible (or so the one AAgent I've spoken to so far politely explained). I'm hoping to resolve this at least partially with a follow-up call, but with long wait times I'm going to leave it for awhile. At best I'm on-the-hook for one redeposit fee; at worst we're stuck with uncommitted redemptions that must be used for a similar itinerary, which at this point is very unlikely.

Input from anyone with a similar experience - especially if resolved - would be much appreciated.
yyzflyer is offline  
Old May 17, 20, 8:25 am
  #203  
 
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond
Posts: 1,129
Originally Posted by yyzflyer View Post
The AA redeposit protocol is more of a minefield if you don't (and I didn't) read the fine print. We booked two tickets with miles for summer travel to an event now cancelled. I skimmed the conditions and figured it was safe to cancel online. Not so. The details were in the fine print, which I missed. The free redeposit only applies if there is one person on the reservation - there were two of us. Secondly, the reservation had to be made on the US website. Although all our travel was within the US (no Canadian component) the reservation was technically made on the Canadian AA website, so is ineligible (or so the one AAgent I've spoken to so far politely explained). I'm hoping to resolve this at least partially with a follow-up call, but with long wait times I'm going to leave it for awhile. At best I'm on-the-hook for one redeposit fee; at worst we're stuck with uncommitted redemptions that must be used for a similar itinerary, which at this point is very unlikely.

Input from anyone with a similar experience - especially if resolved - would be much appreciated.

i asked the twitter team to cancel my summer tickets (booked for four pax) last night- miles were in my account immediately and no fees were charged. Iíd suggest reaching out to them to see if they can help.
yyzflyer likes this.
whimsey21 is offline  
Old May 17, 20, 10:45 am
  #204  
 
Join Date: Nov 2012
Location: EWR
Programs: UA / DL
Posts: 153
Has anyone had experience canceling AAdvantage tickets on partners (specifically AS)? Is the same flexibility there?
acmys is offline  
Old May 17, 20, 12:37 pm
  #205  
 
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond
Posts: 1,129
Originally Posted by acmys View Post
Has anyone had experience canceling AAdvantage tickets on partners (specifically AS)? Is the same flexibility there?
I should have clarified - my tickets were partner awards, on CX.
Gerbs and acmys like this.
whimsey21 is offline  
Old May 18, 20, 7:35 pm
  #206  
 
Join Date: Apr 2017
Location: MSP
Programs: DL GM, MR Gold, Hilton Gold, National Exec
Posts: 281
Booked tix for my family of 4 on May 1 for travel in Dec. I booked through Chase UR portal.

First question, how many free changes do I get? Current waiver page looks like I only get 1.

Second, can I cancel this itinerary and rebook same dates now that fares are cheaper? We'd all net an eVoucher for the difference.

Thanks.
bloc0102 is offline  
Old May 18, 20, 7:52 pm
  #207  
 
Join Date: Apr 2017
Location: MSP
Programs: DL GM, MR Gold, Hilton Gold, National Exec
Posts: 281
deleted - duplicate
bloc0102 is offline  
Old Yesterday, 12:18 am
  #208  
Was verbyournoun
 
Join Date: Jan 2019
Location: Taipei, Taiwan (SAN in US)
Programs: AS MVPG, (former) Delta Gold, Hilton Diamond, Bonvoy Plat
Posts: 344
Could someone clarify, if I buy a ticket now I could change it after May 31? Looking to take advantage of some of the low fares and reschedule after I take my first leg when the window opens for June 2021
TravelingZoomer is online now  
Old Yesterday, 2:49 am
  #209  
 
Join Date: Jul 2018
Programs: Aadvantage platinum; IHG Spire
Posts: 146
Originally Posted by TravelingZoomer View Post
Could someone clarify, if I buy a ticket now I could change it after May 31? Looking to take advantage of some of the low fares and reschedule after I take my first leg when the window opens for June 2021
you still have to pay the fare difference I believe if the new flight is more expensive. Itís only the change fee thatís waived ( or that was our case anyway)
TravelingZoomer likes this.
Donsyb is offline  
Old Yesterday, 9:53 am
  #210  
Was verbyournoun
 
Join Date: Jan 2019
Location: Taipei, Taiwan (SAN in US)
Programs: AS MVPG, (former) Delta Gold, Hilton Diamond, Bonvoy Plat
Posts: 344
Originally Posted by Donsyb View Post
you still have to pay the fare difference I believe if the new flight is more expensive. Itís only the change fee thatís waived ( or that was our case anyway)
After you take the first leg your trip is priced on day of purchase. But thanks for confirming
TravelingZoomer is online now  

Thread Tools
Search this Thread
Search Engine: