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AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)

Old Mar 21, 2020, 1:58 pm
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Last edit by: JDiver
AA Waiving Change Fees for Travel Purchased on or before 7 Apr for travel through 7 Sep 2020 (Coronavirus)

American Airlines Providing More Flexibility for Customers Traveling This Summer — link

Tuesday, April 07, 2020, 7:00 PM

Download PDF (English)PDF Format (opens in new window)American Airlines is providing customers additional flexibility for customers in light of concerns around the coronavirus (COVID-19).

For existing travel

American has extended its offer to waive change fees for customers who have summer travel through Sept. 30, 2020. The offer is available for any of American’s fares, and customers will have until Dec. 31, 2021, for future travel. Fare rules may apply depending on the ticket.
  • Any ticket purchased on or before April 7, 2020, for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • All AAdvantage® award tickets are included in this offer.
  • Customers are allowed to change their origin and destination cities as part of this new offer.
  • Travel must be completed by Dec. 31, 2021.

For new travel purchases

American has also extended its offer to waive change fees for customers who purchase new travel through May 31, 2020. Customers will have even more flexibility since any ticket purchased by May 31, 2020, will not incur change fees prior to travel. The offer is available for any of American’s published nonrefundable fares.
  • Any ticket purchased from March 1 at 4:30 p.m. CT through May 31, 2020, at 11:59 p.m. CT will not incur change fees prior to travel.
  • This is available for any of American’s nonrefundable published fares.
Additional updates on existing travel alerts can be found on aa.com/travelalerts.



PREVIOUSLY

AA just posted this: http://news.aa.com/news/news-details/2020/American-Airlines-Extending-Change-Fee-Waivers-for-Customers-With-Travel-Plans-Through-May-OPS-DIS-03/ FORT WORTH, Texas —American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).

American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through May 31. The offer is available for any of American’s fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.
  • Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • This is available for any of American’s fares for travel through May 31.
  • Customers are allowed to change their origin and destination cities as part of this offer.
  • The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier). Travel must also commence on/before December 31 or one year from original issue date — whichever is sooner.



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AA waive change fees p. thru 7 Apr for travel through 31 Sep (Coronavirus)

Old Apr 10, 2020, 9:37 pm
  #166  
 
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Originally Posted by AndyAA
Finally they've ditched the 1 year from date of ticketing restriction....
I assume though that previously-canceled tickets under the prior waiver terms will not have this restriction lifted? (I canceled a ticket back in March for travel in March under the prior fee waiver.)
gengar is offline  
Old Apr 11, 2020, 5:37 pm
  #167  
 
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,643
Thread title: There are still 30 days in September.
txpenny is offline  
Old Apr 11, 2020, 11:31 pm
  #168  
 
Join Date: Nov 2013
Posts: 4
AA Award Ticket

It doesn't explicitly say, but does anyone know if AA award tickets are included in "new travel purchases?" Specifically, I'm considering purchasing a web special award ticket for summer travel. If I need to change it due to Covid-19, will it be covered under this new policy from the wiki? It appears it would definitely be covered if I purchased before April 7, but not sure if new purchase is covered too.

From wiki...
For new travel purchases

American has also extended its offer to waive change fees for customers who purchase new travel through May 31, 2020. Customers will have even more flexibility since any ticket purchased by May 31, 2020, will not incur change fees prior to travel. The offer is available for any of American’s published nonrefundable fares.
  • Any ticket purchased from March 1 at 4:30 p.m. CT through May 31, 2020, at 11:59 p.m. CT will not incur change fees prior to travel.
  • This is available for any of American’s nonrefundable published fares.
sweetbeats is offline  
Old Apr 12, 2020, 12:13 pm
  #169  
 
Join Date: Jul 2018
Posts: 182
Does the extension though to September 30th include free award redeposit if I cancel a booking?
quitecryptic is offline  
Old Apr 12, 2020, 5:21 pm
  #170  
 
Join Date: Mar 2009
Location: SNA
Programs: M/R AMBASSADOR/LT/TIT/UASILVER/AAGOLD
Posts: 466
See post #153
jtp1947 is offline  
Old Apr 30, 2020, 2:38 pm
  #171  
 
Join Date: Feb 2007
Location: New York, NY
Posts: 1,934
Originally Posted by JDiver
Any ticket purchased from March 1 at 4:30 p.m. CT through May 31, 2020, at 11:59 p.m. CT will not incur change fees prior to travel.
  • This is available for any of American’s nonrefundable published fares.
Additional updates on existing travel alerts can be found on aa.com/travelalerts.
Is this left intentionally vague? I have a business itinerary YYZ-DPS on hold for a cheap price but am unwilling to ticket unless I know that they would allow booking code, routing changes, once or how many times, need more detail and to know that it is not just a date change they would allow. Although travel is in Feb2021, there is so much uncertainty that even then it might not be feasible to travel.
LilZeppelin is offline  
Old Apr 30, 2020, 6:17 pm
  #172  
 
Join Date: Dec 2000
Location: Philadelphia
Posts: 2,460
Does anyone know how this works for package airfares? Looking at a fairly good flight+hotel deal in December on CheapCaribbean that I can't replicate elsewhere and the hotel is cancelable until 3 days beforehand, but I'm not sure how it would work for the airfare portion - can I rebook through AA if I need to or do I need to deal with CheapCaribbean? If the latter, I'd almost certainly forego it.

Last edited by lowfareair; Apr 30, 2020 at 6:23 pm
lowfareair is offline  
Old Apr 30, 2020, 7:32 pm
  #173  
 
Join Date: Dec 2005
Location: Japan
Posts: 5,577
What are the odds that they extend it to October 2020?
Exleftseat is offline  
Old Apr 30, 2020, 8:02 pm
  #174  
 
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,810
Originally Posted by Exleftseat
What are the odds that they extend it to October 2020?
None. The country is reopening in June. Too many protestors out there say so.
RedElmo is offline  
Old Apr 30, 2020, 9:50 pm
  #175  
 
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,522
Originally Posted by quitecryptic
Does the extension though to September 30th include free award redeposit if I cancel a booking?
Originally Posted by jtp1947
See post #153
I have the same question - and I am afraid I might be blind or stupid but I don't think I see the answer in post 153... That being said I thought I saw something that made me believe that award redeposit fees are waived, but now cannot find that reference (I should have book marked it...)
fwfdan is offline  
Old May 2, 2020, 12:37 pm
  #176  
 
Join Date: Mar 2009
Location: SNA
Programs: M/R AMBASSADOR/LT/TIT/UASILVER/AAGOLD
Posts: 466
Second bullet point under "For existing travel"

All AAdvantage® award tickets are included in this offer.
jtp1947 is offline  
Old May 2, 2020, 12:43 pm
  #177  
 
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,810
Originally Posted by jtp1947
Second bullet point under "For existing travel"

All AAdvantage® award tickets are included in this offer.
A bit of play on words, considering how tricky Airlines are now. It says "will not incur change fees" what if i want to cancel a web special Award ticket? Seems like it says i can change the ticket but doesnt say i can cancel and get the miles redeposited back into my account without a fee.

It says:
  • Any ticket purchased on or before April 7, 2020, for travel through Sept. 30, 2020, will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
  • All AAdvantage® award tickets are included in this offer.
jtp1947 likes this.
RedElmo is offline  
Old May 2, 2020, 3:58 pm
  #178  
 
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,810
Originally Posted by jtp1947
Second bullet point under "For existing travel"

All AAdvantage® award tickets are included in this offer.
I just called. They want $150 redeposit fee to cancel the flight. Said policy only applies to changes.
LilZeppelin, jtp1947 and yydv like this.
RedElmo is offline  
Old May 3, 2020, 11:52 am
  #179  
 
Join Date: Nov 2015
Posts: 83
Worst airline I’ve dealt with in terms of refunds. Plenty of fine print when it comes to “waiving” change fees. You’re allowed a one-time rebook of your flight, but it needs to be the same route and the same passengers and the same cabin. And apparently if the rebooked flight is less than the cost of your original flight, you lose the difference. #trAAsh
yydv is offline  
Old May 4, 2020, 3:23 am
  #180  
Original Poster
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,192
Originally Posted by yydv
Worst airline I’ve dealt with in terms of refunds. Plenty of fine print when it comes to “waiving” change fees. You’re allowed a one-time rebook of your flight, but it needs to be the same route and the same passengers and the same cabin. And apparently if the rebooked flight is less than the cost of your original flight, you lose the difference. #trAAsh
Tickets paid with cash don't need to be the same route or cabin but do need to be the same passenger. If the new flight costs less than the other flight, my understanding is that you get a voucher for the difference.
donotblink is offline  

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