AC messed up our flight due to SSSS mistake
#31
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This! It seems that very few people know this rule existed and its a pretty good bet if many FT members who fly quite a bit are unaware that most of the flying public does't know about it. Even if you're in Group 1, going back through TSA with the SSSS screening (if you've discarded the original BP) before T-10 is going to be tight to impossible depending on the airport. If you're in a later group you have no chance to get re-screened at that point and still make the flight.
This should be automated so the onus is not entirely dependent on a sheet of cheap paper.
#32
Join Date: Sep 2017
Posts: 56
I travel alot for buisness, all domestic US - shortly after 9/11 I recieved 8 SSSS in a row, I called the TSA complaint line and was told I wasn't being profiled (I have a middle eastern sounding first name), and that it was completely random, i proceeded to work out the probability of that and present that to the person on the phone - oddly enough I have never received another.
#33
Join Date: Jun 2018
Posts: 153
That's why I like the international set-up more, with the Selectee-search at the gate, especially if it's done right before the boarding reader.
Then, LSA/ISC can double check the hard copy-list or SABRE, to make sure that everything is in order.
I am quite surprised though, that these AC-agents had such a lack of security awareness and/or did not know, how to trigger the SSSS-print on the boarding pass?!
Then, LSA/ISC can double check the hard copy-list or SABRE, to make sure that everything is in order.
I am quite surprised though, that these AC-agents had such a lack of security awareness and/or did not know, how to trigger the SSSS-print on the boarding pass?!
#34
Join Date: Dec 2006
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Posts: 5,665
That's why I like the international set-up more, with the Selectee-search at the gate, especially if it's done right before the boarding reader.
Then, LSA/ISC can double check the hard copy-list or SABRE, to make sure that everything is in order.
I am quite surprised though, that these AC-agents had such a lack of security awareness and/or did not know, how to trigger the SSSS-print on the boarding pass?!
Then, LSA/ISC can double check the hard copy-list or SABRE, to make sure that everything is in order.
I am quite surprised though, that these AC-agents had such a lack of security awareness and/or did not know, how to trigger the SSSS-print on the boarding pass?!
#35
Join Date: Jun 2018
Posts: 153
That's why the smart supervisors are calling the Selectees to the counter, a couple of minutes earlier, than boarding start.
Then these pax are ready to go, when their group is called.
If SSSS-pax choose to show up late at the gate, well...bad luck!
Then these pax are ready to go, when their group is called.
If SSSS-pax choose to show up late at the gate, well...bad luck!
#36
Original Poster
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Posts: 3,951
Thanks for the responses.
It was CLT. As it happened in the AC an hour plus before the flight and someways from the gate, running back to the AC to search their bins was not a solution.
I was angry at the AC staff (to clarify, I take everything in travel in stride and very thankful I have to opportunity to travel a lot both for work and pleasure. 12h flight in Y? I get on smiling and get off smiling. So my anger was manifested as "letting them know they really should know this rule, as I missed a flight because of it").
But if most of us FF elites are not aware of this rule (we often more collective knowledge than airline staff) then I can't really fault the AC staff. The GAs and supervisor tried to do their best to get a TSA person over and approve boarding and were helpful in rebooking (new BP as is standard showed SSSS of course) and chaperoning again through security. And then went back to AC ;-)
It is not relevant for leaving from international destinations as SSSS is not done at security but at boarding, no need to come early to airport for that (be proactive and get that done early in boarding process if concerned for overhead space)
It was CLT. As it happened in the AC an hour plus before the flight and someways from the gate, running back to the AC to search their bins was not a solution.
I was angry at the AC staff (to clarify, I take everything in travel in stride and very thankful I have to opportunity to travel a lot both for work and pleasure. 12h flight in Y? I get on smiling and get off smiling. So my anger was manifested as "letting them know they really should know this rule, as I missed a flight because of it").
But if most of us FF elites are not aware of this rule (we often more collective knowledge than airline staff) then I can't really fault the AC staff. The GAs and supervisor tried to do their best to get a TSA person over and approve boarding and were helpful in rebooking (new BP as is standard showed SSSS of course) and chaperoning again through security. And then went back to AC ;-)
It is not relevant for leaving from international destinations as SSSS is not done at security but at boarding, no need to come early to airport for that (be proactive and get that done early in boarding process if concerned for overhead space)
#37
Join Date: Aug 2011
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Well, not necessarily true. I sometimes fly through MAD to MIA - IB to MAD, AA to MIA - the IB App will issue a boarding pass (for the AA flight) while the AA app won't. Had SSSS twice last year (despite TSA-PRE) -I tried using the IB boarding pass once but in the US gate area they made me dig up the printed SSSS boarding pass from AA
#39
Join Date: Feb 2017
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Well, not necessarily true. I sometimes fly through MAD to MIA - IB to MAD, AA to MIA - the IB App will issue a boarding pass (for the AA flight) while the AA app won't. Had SSSS twice last year (despite TSA-PRE) -I tried using the IB boarding pass once but in the US gate area they made me dig up the printed SSSS boarding pass from AA
#41
Join Date: Feb 2009
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I had this experience at MAD last November, returning to DFW. (not the bin space, as I was in J), but by the time I got out to the satellite terminal and sat in the security corral with about 15 people ahead of me, boarding started 5 minutes after my screen. So no lounge visit that morning.
#43
#44
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#45
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