Feb 27, 2020, 12:59 pm
Last edit by: dstan
For tickets purchased Wednesday, April 8, 2020 or after, see https://www.flyertalk.com/forum/amer...020-after.html
More changes: Saturday, March 14, 2020, 10:40 PM .
Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)
(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.
For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Link to AA travel alerts
Link to thread AA schedule changes - free flight change / cancellation / refund (consolidated)
Link to thread AA 2020 schedule adjustments / changes due to coronavirus
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
New General Change Fee Waiver (released ≈April 7-15)
New Change Fee waiver for South Pacific (released ≈March 20?)
New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
New Change Fee waiver for Europe (released March 12, expanded to Middle East)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 1 – May 31 (extended March 20)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 10 – April 30 (released March 9)
• AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 – April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).
Change Fee Waiver for Flights Booked between March 1, 2020–March 30, 2020 (extended 3/5)
Change Fee Waiver for Flights Booked between March 1, 2020–March 16, 2020 (original 3/1)
https://www.aa.com/i18n/travel-info/...conditions.jsp
This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.
This policy excludes bookings through AAdvantage® award tickets.
American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.
Contact American Airlines Vacations
Updated: March 9, 2020
More changes: Saturday, March 14, 2020, 10:40 PM .
Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)
Current AA Travel Waivers for COVID-19
(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
- All Pre-May 31 Bookings (announced 4/7) - change fees waived, tickets booked on/before May 31, travel Mar 1–Sep 30, rebooked travel start by Dec 31, 2021
Previous AA Travel Waivers for COVID-19
(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)
- South Pacific - change fees waived, tickets booked on/before March 16, travel March 16–May 31, rebooked travel start by Dec 31
- Canada, Caribbean, Central and South America - change fees waived, tickets booked on/before March 17, travel March 16–May 31, rebooked travel start by Dec 31
- Europe and the Middle East (announced 3/12, expanded to Middle East) - change fees waived, tickets booked on/before March 11, travel March 11–May 31, rebooked travel start by Dec 31
- All Pre-March 1 Bookings (announced 3/9, extended 3/20) - change fees waived, tickets booked on/before March 1, travel March 11–May 31
April 30, rebooked travel start by Dec 31 - All March 1–March 30 Bookings (announced 3/1 , extended 3/5, extended 4/7) - change fees waived, tickets booked March 1–April 30 (originally March 16, then March 30), travel Mar 1, 2020–Jan 30, 2021, rebooked travel complete within 12-month ticket validity
- Italy - refund or change fees waived, tickets booked on/before Feb 27, travel Feb 27–Apr 24, rebooked travel Feb 27–June 30
- South Korea (ICN) - refund or change fees waived, tickets booked on/before Feb 24, travel Feb 24–May 1, rebooked travel Feb 24–June 30
- Hong Kong (HKG) - refund or change fees waived, tickets booked on/before Jan 28, travel Jan 28–July 1, rebooked travel Jan 28–Aug 31
- China (PEK, PVG) - refund or change fees waived, tickets booked on/before Jan 24, travel Jan 24–Oct 23, rebooked travel Feb 1–Dec 31
- Wuhan, China (WUH) - refund only, tickets booked on/before Jan 23, travel Jan 23–Mar 31
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.
For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Link to AA travel alerts
Link to thread AA schedule changes - free flight change / cancellation / refund (consolidated)
Link to thread AA 2020 schedule adjustments / changes due to coronavirus
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
New General Change Fee Waiver (released ≈April 7-15)
No change fee if you bought your ticket before May 31, 2020
Information current as of April 15, 2020
Keep in mind:
Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Information current as of April 15, 2020
If you're traveling to / through / from:
All cities served by AmericanThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before May 31, 2020
- Are scheduled to travel March 1 - September 30, 2020
- Can travel on or before December 31, 2021
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
New Change Fee waiver for South Pacific (released ≈March 20?)
Novel Coronavirus - South Pacific
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in:
AustraliaThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 16, 2020
- Are scheduled to travel March 16 - May 31, 2020
- Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
Novel Coronavirus - Canada, Caribbean, Central and South America
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in these countries:
- Argentina
- Aruba
- Brazil
- Canada
- Cayman Islands
- Chile
- Colombia
- Costa Rica
- Ecuador
- El Salvador
- Guatemala
- Guyana
- Panama
- Peru
- St. Maarten
- Uruguay
The change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 17, 2020
- Are scheduled to travel March 16 - May 31, 2020
- Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
Novel Coronavirus - Europe and the Middle East
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in these countries:
- Austria
- Belgium
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- Switzerland
- UK
The change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 16, 2020
- Are scheduled to travel March 11 - May 31, 2020
- Can travel March 11 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
Please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
No change fee if you bought your ticket before March 1 Expand Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
If you're traveling to / through / from:
All cities served by AmericanThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 1, 2020
- Are scheduled to travel March 1 - May 31, 2020
- Can travel March 1 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
• AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 – April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).
Change Fee Waiver for Flights Booked between March 1, 2020–March 30, 2020 (extended 3/5)
https://www.aa.com/i18n/travel-info/...conditions.jsp
Terms and conditions
If you purchased a ticket on American Airlines between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, you may change your flight once without paying a change fee. Tickets must be purchased for travel between March 1, 2020 and January 30, 2021.Exception policy
- We will waive the change fee only on published Non-Refundable Fare tickets.
- Tickets must be purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, with original travel between March 1, 2020 and January 30, 2021.
- Changes must be made prior to the departure of your original flight.
- New travel must be completed within 1 year of original ticket issue date.
- Any difference in fare will apply.
- Change your trip online or by calling Reservations.
This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.
This policy excludes bookings through AAdvantage® award tickets.
American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.
Contact American Airlines Vacations
Updated: March 9, 2020
AA Trip Cancellation & Coronavirus: Discussion & Questions
Apr 7, 2020, 7:24 am
#556
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
JFK-CDG resumes July 7 so I presume that means CDG-JFK starts July 8. I'm booked for July 4. Maybe more updates to come? Service dates from this: Newsroom - American Airlines Announces Summer Schedule Changes to Match Reduced Customer Demand Related to COVID-19 - American Airlines Group, Inc.
The reduced summer schedule, as well as the previously announced domestic schedule reductions for May, will be reflected on aa.com starting Sunday, April 5.
Apr 7, 2020, 7:26 am
#557
Join Date: Sep 2005
Location: PHL
Posts: 38
Somewhere they have a disconnect. But regardless, I have a flight back from Europe, but no flight to get there! (not that we're going anyway).
Apr 7, 2020, 7:57 am
#558
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
Apr 7, 2020, 8:12 am
#559
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
assuming all your flights were booked just one booking...you don’t need all flights to be cancelled to obtain a refund of all unused segments; you just need one to be cancelled.
Apr 7, 2020, 10:17 am
#560
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,745
Apr 7, 2020, 10:32 am
#561
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,745
Check the currency you paid in and the rate on the date you originally paid vs now. 1GBP = 1.35USD on 12/12, but 1.16USD on 3/22. If it was due to currency fluctuations, unfortunately, you're out of luck. Sometimes it works in your favor and sometimes it doesn't :/ The US has sharply appreciated against most other currencies in the past few weeks so it's likely going to not work in most US-based travelers' favors.
However, the pound has only declined by 4.58% since 12/24/19 (from $1.2931 to $1.2339).
4.58% of $2,032.54 the original fare paid) is ~ $ 93.
So currency fluctuations does not seem to explain the $179.91 shortfall in my refund.
Great theory, though!
Apr 7, 2020, 11:11 am
#562
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
I have a flight coming up on the 10th, returning on the 14th. The seven daily non-stops from TPA->DFW and the reverse have already been cut to 3 & 4 flights respectively. It's doubtful that all 7 (in total) will fly. I really don't want vouchers. I was thinking about moving my outgoing flight to 13th in hopes that one of the legs would get canceled. And since AA usually starts canceling flights at T-48 hourss, it sounds like it might work. However, I remember something in AA's language suggesting that a flight could only be moved once without incurring a change fee.
Has anyone tried this?
Has anyone tried this?
Apr 7, 2020, 11:25 am
#563
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
I paid in US dollars on December 24, 2019. Perhaps AA paid BA in US dollars and BA refunded in now less valuable British pounds. That makes sense.
However, the pound has only declined by 4.58% since 12/24/19 (from $1.2931 to $1.2339).
4.58% of $2,032.54 the original fare paid) is ~ $ 93.
So currency fluctuations does not seem to explain the $179.91 shortfall in my refund.
Great theory, though!
However, the pound has only declined by 4.58% since 12/24/19 (from $1.2931 to $1.2339).
4.58% of $2,032.54 the original fare paid) is ~ $ 93.
So currency fluctuations does not seem to explain the $179.91 shortfall in my refund.
Great theory, though!
What was your complete itinerary and was it purchased on AA/OTA US site and is your a US credit card? If so then if your original ticket was denominated in USD on a US credit card, you should have received a full refund on a wholly unused ticket; currency conversion will have no effect.
Apr 7, 2020, 2:05 pm
#564
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,745
Check the currency you paid in and the rate on the date you originally paid vs now. 1GBP = 1.35USD on 12/12, but 1.16USD on 3/22. If it was due to currency fluctuations, unfortunately, you're out of luck. Sometimes it works in your favor and sometimes it doesn't :/ The US has sharply appreciated against most other currencies in the past few weeks so it's likely going to not work in most US-based travelers' favors.
AA never paid BA anything. If your ticket# begins with 001, it means AA issued/plated the ticket and have the funds associated with the ticket. Money does not go to operating carrier (BA) until the passenger is flown.
What was your complete itinerary and was it purchased on AA/OTA US site and is your a US credit card? If so then if your original ticket was denominated in USD on a US credit card, you should have received a full refund on a wholly unused ticket; currency conversion will have no effect.
What was your complete itinerary and was it purchased on AA/OTA US site and is your a US credit card? If so then if your original ticket was denominated in USD on a US credit card, you should have received a full refund on a wholly unused ticket; currency conversion will have no effect.
Strange that it was handled this way. But ----> case closed.
Apr 7, 2020, 2:08 pm
#565
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,745
I am trying to get a refund of cash on my AA basic economy tickets. I have no status on AA.
I received an e-mail from AA indicating that my family's flight departing this Friday, April 3, LAX - SJC (first leg of a ticket sold by AA to LHR, connecting to BA metal) was cancelled and that AA was "working to rebook our trip."
I am not interested in rebooking. I do understand AA's current lenient policy on rebooking.
When I use the AA refund webpage, I get this message:
"Due to the status of your itinerary we are unable to complete your refund request. Your itinerary needs to be cancelled prior to requesting a refund. Please click here to cancel your reservation and return here to submit your request."
Should I cancel this reservation (which has already been cancelled by AA) as the error message suggests?
Or, will MY cancellation cause me problems in obtaining a cash refund?
Thanks for any guidance.
I have been an air traveler since 1955, a frequent air traveler since 1970 and have been burned twice by airline financial woes (the bankruptcy's of Peoples Express and of USAir). Twice burned = very shy!
UPDATE:
Received an automated phone call from AA saying the LAX - SJC leg was cancelled and rebooked to a Saturday departure 4/4. The automated system allowed me to decline the rebooking. Then told to hold for an agent.
My hold time was ~ 60 seconds. The agent allowed me to cancel and refund the entire fare to the credit card. The agent asked me for the full name on the credit card, address, and phone associated with the credit card. This was NOT to confirm my identity...she was copying all this information down and asked for spelling on some items.
I asked about a $222 seat selection fee paid to British Air. She could not help me get a refund on that. I am pursuing with BA.
While I was talking with the agent, I received an email showing my rebooked itinerary LAX - SJC (but nothing of the SJC - LHR leg). That email contains the option to "confirm or change" the rebooking. I don't know if a refund would be offered via the email link or not.
Hope this helps.
In summary, my automated phone call came ~50 hours before my departure time. The process of obtaining a full refund was quick and easy. Prior to this phone call, I received two contacts allowing me to change flights or to cancel and take credit for a future flight. Ignoring those was the best path to a full refund.
UPDATE 4/6/20: A refund of our $2,032.24 tickets to London was posted to our credit card today (six days after AA cancelled the reservation). However, only $1853.33 was refunded, leaving a balance of $179.24. Taxes?
I received an e-mail from AA indicating that my family's flight departing this Friday, April 3, LAX - SJC (first leg of a ticket sold by AA to LHR, connecting to BA metal) was cancelled and that AA was "working to rebook our trip."
I am not interested in rebooking. I do understand AA's current lenient policy on rebooking.
When I use the AA refund webpage, I get this message:
"Due to the status of your itinerary we are unable to complete your refund request. Your itinerary needs to be cancelled prior to requesting a refund. Please click here to cancel your reservation and return here to submit your request."
Should I cancel this reservation (which has already been cancelled by AA) as the error message suggests?
Or, will MY cancellation cause me problems in obtaining a cash refund?
Thanks for any guidance.
I have been an air traveler since 1955, a frequent air traveler since 1970 and have been burned twice by airline financial woes (the bankruptcy's of Peoples Express and of USAir). Twice burned = very shy!
UPDATE:
Received an automated phone call from AA saying the LAX - SJC leg was cancelled and rebooked to a Saturday departure 4/4. The automated system allowed me to decline the rebooking. Then told to hold for an agent.
My hold time was ~ 60 seconds. The agent allowed me to cancel and refund the entire fare to the credit card. The agent asked me for the full name on the credit card, address, and phone associated with the credit card. This was NOT to confirm my identity...she was copying all this information down and asked for spelling on some items.
I asked about a $222 seat selection fee paid to British Air. She could not help me get a refund on that. I am pursuing with BA.
While I was talking with the agent, I received an email showing my rebooked itinerary LAX - SJC (but nothing of the SJC - LHR leg). That email contains the option to "confirm or change" the rebooking. I don't know if a refund would be offered via the email link or not.
Hope this helps.
In summary, my automated phone call came ~50 hours before my departure time. The process of obtaining a full refund was quick and easy. Prior to this phone call, I received two contacts allowing me to change flights or to cancel and take credit for a future flight. Ignoring those was the best path to a full refund.
UPDATE 4/6/20: A refund of our $2,032.24 tickets to London was posted to our credit card today (six days after AA cancelled the reservation). However, only $1853.33 was refunded, leaving a balance of $179.24. Taxes?
Apr 7, 2020, 2:30 pm
#566
Join Date: Sep 2010
Posts: 205
if my state is still under mandatory stay-at-home order(or worse) in May, won't I technically be breaking the law by going to the airport on the day of my flight? If I comply with the order and can't fly, shouldn't AA offer me a refund on the ticket? since my event at Javitz Center in NYC is cancelled, I no longer have a valid reason to travel from my home airport to NYC.... which mean my travel to the airport is not essential.
Apr 7, 2020, 2:54 pm
#567
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
I think we can only ask the airlines to do so much. If the flight goes as scheduled, then I don't see that AA owe you a refund. It's neither their fault nor yours that we are in these circumstances; I don't think it's fair to ask them to shoulder the entire burden of the pandemic as it affects air travel. You can still get a voucher for future travel without paying a change fee, after all.
Apr 7, 2020, 3:07 pm
#568
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,202
I think we can only ask the airlines to do so much. If the flight goes as scheduled, then I don't see that AA owe you a refund. It's neither their fault nor yours that we are in these circumstances; I don't think it's fair to ask them to shoulder the entire burden of the pandemic as it affects air travel. You can still get a voucher for future travel without paying a change fee, after all.
I have a flight this week to Key West that likely will operate empty because key west is basically closed; I’m not going. It’s frustrating because my funds will expire July 2020 (1 year from booking date). I Doubt we’re flying for leisure by July 2020...
Apr 7, 2020, 4:13 pm
#569
Join Date: Jul 2019
Posts: 336
I think we can only ask the airlines to do so much. If the flight goes as scheduled, then I don't see that AA owe you a refund. It's neither their fault nor yours that we are in these circumstances; I don't think it's fair to ask them to shoulder the entire burden of the pandemic as it affects air travel. You can still get a voucher for future travel without paying a change fee, after all.
that allowed me to request a full cash refund yesterday.
Apr 8, 2020, 9:55 am
#570
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,345
Apologies if this has been answered before, but what's the latest i can cancel a flight to get the credit for future use (under the coronavirus policy)? Unfortunately my flight from MIA to CUN on Friday morning still seems to be running and as I'm in the UK I have no way of taking it. I'm still holding out hope that it will get cancelled and i can get a refund, but if it doesn't does anyone know how late i can leave it to cancel myself as credit would be better than losing the money entirely?