Feb 27, 2020, 12:59 pm
Last edit by: dstan
For tickets purchased Wednesday, April 8, 2020 or after, see https://www.flyertalk.com/forum/amer...020-after.html
More changes: Saturday, March 14, 2020, 10:40 PM .
Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)
(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.
For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Link to AA travel alerts
Link to thread AA schedule changes - free flight change / cancellation / refund (consolidated)
Link to thread AA 2020 schedule adjustments / changes due to coronavirus
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
New General Change Fee Waiver (released ≈April 7-15)
New Change Fee waiver for South Pacific (released ≈March 20?)
New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
New Change Fee waiver for Europe (released March 12, expanded to Middle East)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 1 – May 31 (extended March 20)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 10 – April 30 (released March 9)
• AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 – April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).
Change Fee Waiver for Flights Booked between March 1, 2020–March 30, 2020 (extended 3/5)
Change Fee Waiver for Flights Booked between March 1, 2020–March 16, 2020 (original 3/1)
https://www.aa.com/i18n/travel-info/...conditions.jsp
This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.
This policy excludes bookings through AAdvantage® award tickets.
American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.
Contact American Airlines Vacations
Updated: March 9, 2020
More changes: Saturday, March 14, 2020, 10:40 PM .
Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)
Current AA Travel Waivers for COVID-19
(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
- All Pre-May 31 Bookings (announced 4/7) - change fees waived, tickets booked on/before May 31, travel Mar 1–Sep 30, rebooked travel start by Dec 31, 2021
Previous AA Travel Waivers for COVID-19
(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)
- South Pacific - change fees waived, tickets booked on/before March 16, travel March 16–May 31, rebooked travel start by Dec 31
- Canada, Caribbean, Central and South America - change fees waived, tickets booked on/before March 17, travel March 16–May 31, rebooked travel start by Dec 31
- Europe and the Middle East (announced 3/12, expanded to Middle East) - change fees waived, tickets booked on/before March 11, travel March 11–May 31, rebooked travel start by Dec 31
- All Pre-March 1 Bookings (announced 3/9, extended 3/20) - change fees waived, tickets booked on/before March 1, travel March 11–May 31
April 30, rebooked travel start by Dec 31 - All March 1–March 30 Bookings (announced 3/1 , extended 3/5, extended 4/7) - change fees waived, tickets booked March 1–April 30 (originally March 16, then March 30), travel Mar 1, 2020–Jan 30, 2021, rebooked travel complete within 12-month ticket validity
- Italy - refund or change fees waived, tickets booked on/before Feb 27, travel Feb 27–Apr 24, rebooked travel Feb 27–June 30
- South Korea (ICN) - refund or change fees waived, tickets booked on/before Feb 24, travel Feb 24–May 1, rebooked travel Feb 24–June 30
- Hong Kong (HKG) - refund or change fees waived, tickets booked on/before Jan 28, travel Jan 28–July 1, rebooked travel Jan 28–Aug 31
- China (PEK, PVG) - refund or change fees waived, tickets booked on/before Jan 24, travel Jan 24–Oct 23, rebooked travel Feb 1–Dec 31
- Wuhan, China (WUH) - refund only, tickets booked on/before Jan 23, travel Jan 23–Mar 31
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.
For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Link to AA travel alerts
Link to thread AA schedule changes - free flight change / cancellation / refund (consolidated)
Link to thread AA 2020 schedule adjustments / changes due to coronavirus
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
New General Change Fee Waiver (released ≈April 7-15)
No change fee if you bought your ticket before May 31, 2020
Information current as of April 15, 2020
Keep in mind:
Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Information current as of April 15, 2020
If you're traveling to / through / from:
All cities served by AmericanThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before May 31, 2020
- Are scheduled to travel March 1 - September 30, 2020
- Can travel on or before December 31, 2021
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
New Change Fee waiver for South Pacific (released ≈March 20?)
Novel Coronavirus - South Pacific
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in:
AustraliaThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 16, 2020
- Are scheduled to travel March 16 - May 31, 2020
- Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
Novel Coronavirus - Canada, Caribbean, Central and South America
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in these countries:
- Argentina
- Aruba
- Brazil
- Canada
- Cayman Islands
- Chile
- Colombia
- Costa Rica
- Ecuador
- El Salvador
- Guatemala
- Guyana
- Panama
- Peru
- St. Maarten
- Uruguay
The change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 17, 2020
- Are scheduled to travel March 16 - May 31, 2020
- Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
Novel Coronavirus - Europe and the Middle East
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in these countries:
- Austria
- Belgium
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- Switzerland
- UK
The change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 16, 2020
- Are scheduled to travel March 11 - May 31, 2020
- Can travel March 11 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
Please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
No change fee if you bought your ticket before March 1 Expand Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
If you're traveling to / through / from:
All cities served by AmericanThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 1, 2020
- Are scheduled to travel March 1 - May 31, 2020
- Can travel March 1 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
• AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 – April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).
Change Fee Waiver for Flights Booked between March 1, 2020–March 30, 2020 (extended 3/5)
https://www.aa.com/i18n/travel-info/...conditions.jsp
Terms and conditions
If you purchased a ticket on American Airlines between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, you may change your flight once without paying a change fee. Tickets must be purchased for travel between March 1, 2020 and January 30, 2021.Exception policy
- We will waive the change fee only on published Non-Refundable Fare tickets.
- Tickets must be purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, with original travel between March 1, 2020 and January 30, 2021.
- Changes must be made prior to the departure of your original flight.
- New travel must be completed within 1 year of original ticket issue date.
- Any difference in fare will apply.
- Change your trip online or by calling Reservations.
This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.
This policy excludes bookings through AAdvantage® award tickets.
American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.
Contact American Airlines Vacations
Updated: March 9, 2020
AA Trip Cancellation & Coronavirus: Discussion & Questions
Mar 12, 2020, 9:34 am
#211
Join Date: Jan 2015
Location: UK
Programs: AA, BA, Hertz
Posts: 48
Had a web special reward booking LHR-LAX - LAX-LHR, which I managed to cancel this morning without the usual $150 rebooking fee.
I paid £175 to select my preferred seats which I'm told is not refundable - is this right?
I paid £175 to select my preferred seats which I'm told is not refundable - is this right?
Mar 12, 2020, 9:38 am
#212
Join Date: May 2017
Location: DFW
Programs: AA Plat Pro, HH Gold, National Exec
Posts: 41
Assuming when you cancel that you are issued a credit tied to the original ticket number? And when you want to use the credit you need to call and give them that number? Or are they issuing actual refunds to the CC used to purchase?
Mar 12, 2020, 9:40 am
#213
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,659
For non-refundable tickets they're only issuing refunds to CC if your flight is canceled. Otherwise a credit for future travel without the usual change fee.
Mar 12, 2020, 9:41 am
#214
Join Date: Jan 2015
Location: UK
Programs: AA, BA, Hertz
Posts: 48
In my case, they had a note of the CC I booked with and said the refund would go to that within 3 days or so.
Mar 12, 2020, 10:12 am
#215
Join Date: May 2015
Posts: 234
Even arriving via LHR (non-Schengen) to JFK doesn't matter as you came from HAM/Germany?
Last edited by boarding_pass; Mar 12, 2020 at 10:14 am Reason: wrong post
Mar 12, 2020, 10:22 am
#216
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
I did initially ask them to just let me start the ticket at LHR, but they refused, which is frustrating.
M
Mar 12, 2020, 10:41 am
#217
Join Date: Oct 2014
Posts: 265
Strategy question for the experts: on 2/27 I booked Main Cabin fare on aa.com RT DEN-PHX for travel 3/27-3/30. Not sure I can travel again this year, so the credit may be worthless to me.
Is it best to wait until the day before departure and check to see if they canceled (or changed) the flight? So if they change me from 3:30pm Depart to the 6pm Depart - can I cancel to get a refund? I'm wondering if some of these flights might be combined.
TIA!
Is it best to wait until the day before departure and check to see if they canceled (or changed) the flight? So if they change me from 3:30pm Depart to the 6pm Depart - can I cancel to get a refund? I'm wondering if some of these flights might be combined.
TIA!
Mar 12, 2020, 10:44 am
#218
Join Date: Oct 2011
Posts: 45
I'm supposed to be flying GOT-LHR-LAX-LHR-PRG starting this weekend and that was all I was offered.
Would ideally prefer either a long re-booking (ticket was bought in June 2019), to start in London or a refund. However not sure any of those are they are possible unless AA issue a travel alert for the Schengen travel ban.
Mar 12, 2020, 11:09 am
#219
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
I've read through this thread a bit and am still a bit unclear. I have a flight from PHX to TPA on Sunday, March 15th that I will no longer be taking as my company today restricted travel for the foreseeable future. I booked the ticket on January 21st so seems I fall under the new change / cancellation policies. I eventually will take the trip again but cannot commit to a date so far. I think the best thing to do would be to just cancel and use the credit at a future date. Do I have to call in to do so or can I simply cancel online and then call when I'm ready to rebook, provided it's within the window? Don't really want to mess with the call times and really don't want to take an agent away from someone right now that can really use the help. I'm home and safe and figure others have more important things to speak with an agent on to get them home.
Mar 12, 2020, 11:13 am
#220
Join Date: Mar 2007
Programs: MileagePlus,AAdvantage,Skymiles
Posts: 46
Hello! I am a resident of France, traveling on first week of April on this route booked on AA: CDG - LHR - ORD - YYZ // YUL - LHR - CDG.
As a resident (but not a citizen) of a Schengen country transiting via Chicago to Toronto, am I still part of the ban regardless if my US flight is coming from London? I checked my booking and it doesn't have any "Change trip" option. Is it possible to drop the ORD layover but maintaining the same origin and destination (making it purely operated BA flight)?
As a resident (but not a citizen) of a Schengen country transiting via Chicago to Toronto, am I still part of the ban regardless if my US flight is coming from London? I checked my booking and it doesn't have any "Change trip" option. Is it possible to drop the ORD layover but maintaining the same origin and destination (making it purely operated BA flight)?
Mar 12, 2020, 11:47 am
#221
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
Did you get offered anything other than the standard one change with no change fees?
I'm supposed to be flying GOT-LHR-LAX-LHR-PRG starting this weekend and that was all I was offered.
Would ideally prefer either a long re-booking (ticket was bought in June 2019), to start in London or a refund. However not sure any of those are they are possible unless AA issue a travel alert for the Schengen travel ban.
I'm supposed to be flying GOT-LHR-LAX-LHR-PRG starting this weekend and that was all I was offered.
Would ideally prefer either a long re-booking (ticket was bought in June 2019), to start in London or a refund. However not sure any of those are they are possible unless AA issue a travel alert for the Schengen travel ban.
I was told they would waive all change fees, but I would need to pay the difference in fares between my routings - so this totalled at £3,300 for what I asked for! Obviously I said no thanks!
AA told me they would let me change my dates to any time before December 2020, but seeing as they don't know when this current policy will change, doing so would be a little pointless.
The useful thing the AAgent told me, was to call back in a few days time when they know what they can and cannot do; he felt they will likely waive all change fees, as well as all fare differences.
I'm flying in 15 days time, so thankfully I can wait, but AA aren't sure yet what their own policy is!
M
Mar 12, 2020, 11:53 am
#222
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
FWIW when I put in travel dates before 6/25 it showed a $1 change fee (maybe it is programmed to not allow zero). However- if I put in dates post 6/25 I got a message that travel had to be within 12 months of purchase.
Mar 12, 2020, 2:44 pm
#223
Join Date: Sep 2010
Posts: 34
A few months ago I booked a one way flight for 2 people from JFK to SAN in Basic Economy. The flight is scheduled for a week from today (late March). It appears that AA changed our routing through CLT since they no longer appear to offering direct flights on this route until June although AA didn't notify me about this and aa.com still shows me an alert that says "Your flight changed. Please check back soon to see what changed."
I don't see any option to change my flight, which is strange since I should be eligible given AA's recent announcements. This flight is within the timeframe (prior to the end of March). It only shows a cancellation option which it says will cost me the entire value that I paid. In addition they changed my routing (not sure if that allows me to get a refund, does it?).
Short of calling AA and waiting on hold for hours, any thoughts on how to proceed? Ideally I would need a refund since I don't plan to fly this route again. A more flexible voucher would still be useful to me.
I don't see any option to change my flight, which is strange since I should be eligible given AA's recent announcements. This flight is within the timeframe (prior to the end of March). It only shows a cancellation option which it says will cost me the entire value that I paid. In addition they changed my routing (not sure if that allows me to get a refund, does it?).
Short of calling AA and waiting on hold for hours, any thoughts on how to proceed? Ideally I would need a refund since I don't plan to fly this route again. A more flexible voucher would still be useful to me.
Mar 12, 2020, 2:57 pm
#224
Join Date: Mar 2012
Location: NYC
Programs: BAEC Silver, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 407
Has anyone tried cancelling an award booking on partner metal? I have an award booking on JL metal (JFK-HND) that I booked back in December for travel in April. I just want to hear some datapoints before I wait on hold for nothing.
Mar 12, 2020, 3:29 pm
#225
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,439
I've read through this thread a bit and am still a bit unclear. I have a flight from PHX to TPA on Sunday, March 15th that I will no longer be taking as my company today restricted travel for the foreseeable future. I booked the ticket on January 21st so seems I fall under the new change / cancellation policies. I eventually will take the trip again but cannot commit to a date so far. I think the best thing to do would be to just cancel and use the credit at a future date. Do I have to call in to do so or can I simply cancel online and then call when I'm ready to rebook, provided it's within the window? Don't really want to mess with the call times and really don't want to take an agent away from someone right now that can really use the help. I'm home and safe and figure others have more important things to speak with an agent on to get them home.
I phoned in and heard there was a two hour wait, but I could press a number to get a call back. That I did.
About two hours later, I did get a call back and a super-helpful, super-pleasant agent took care of me.
My reservation was cancelled. No change fee for ONE change. I have to commence travel before 3/4/2021 on that ticket number.
It took about 45 min, as the change fee policies have been updated several times. The super-helpful, super-pleasant agent had to sift through various fare rules and wanted to get it right. She was fabulous.
I just need to hang on to my ticket number, then call later to rebook with that ticket number. I will have to pay any fare difference.