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JL / JAL award showing available on BA but not bookable on AA

JL / JAL award showing available on BA but not bookable on AA

Old Feb 4, 20, 8:45 pm
  #1  
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Join Date: Jun 2007
Programs: UA 1K MM, AGR SE, SPG Platinum, HH Gold, MR Gold
Posts: 469
JL / JAL award showing available on BA but not bookable on AA

BA shows business saver award availability for A=>B=>C. AA does not show availability online, and 3 separate phone agents couldn't see/book it either.
But AA does show saver business availability for the individual flights, ie A=>B and B=>C. Don't want to book these legs separately as that costs 10k more miles.
Is this a known issue and are there workarounds?
Thanks!
FormerAmtrakTraveler is offline  
Old Feb 4, 20, 9:52 pm
  #2  
 
Join Date: May 2003
Programs: OW Emerald
Posts: 1,445
Originally Posted by FormerAmtrakTraveler View Post
BA shows business saver award availability for A=>B=>C. AA does not show availability online, and 3 separate phone agents couldn't see/book it either.
But AA does show saver business availability for the individual flights, ie A=>B and B=>C. Don't want to book these legs separately as that costs 10k more miles.
Is this a known issue and are there workarounds?
Thanks!
Hang up, call again, ask them to search for it like searching for a revenue ticket rather than award, in class U.

If that doesn't work, see wiki:
If JL & QF are showing availability, but AA can't see it, try calling the Australia AA center (https://www.flyertalk.com/forum/30715035-post810.html) as it may be a point-of-sale issue

Last edited by jridge; Feb 4, 20 at 10:00 pm Reason: add wiki link
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