Incorrect status showing on AA (should have dropped)
Feb 3, 2020, 4:13 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
Incorrect status showing on AA (should have dropped)
Just was notified (and verified) that my AA PP status (I dropped to PP for last year) was extended.
This despite
I guess AA is desperate.
This despite
- Not crediting anything to AA this last year.
- The AA flights I did fly (and credited to AY) only totaled 4 in all
- I've been getting the offers to keep PP for $3000 since Dec
I guess AA is desperate.
Feb 3, 2020, 4:16 pm
#2
Join Date: Apr 2012
Location: CGX
Posts: 168
Received incorrect (upgraded!) Platinum Pro 2020 status
I have been working my way down the status line from EXP to PPRO to PLT this year as I travel less these days. Today, I received my "Welcome to PPRO" email - except I didn't earn it. It seems that the system is using my 2018 stats to determine 2020 status. Under my records I should only be PLT from 2019 travel.
I'm not going to be calling AA to report this, but just wondering if anyone else has experienced this? Or did I sign-up for a promo that I forgot about?
I'm not going to be calling AA to report this, but just wondering if anyone else has experienced this? Or did I sign-up for a promo that I forgot about?
Feb 3, 2020, 4:20 pm
#3
Join Date: Dec 2014
Location: LA
Programs: AA EXP
Posts: 8
Hello !
I just came on to see if anyone else has recieved this incorrect email. My company is part of a large merger and I haven't traveled at all and its also for Platpro.
I just came on to see if anyone else has recieved this incorrect email. My company is part of a large merger and I haven't traveled at all and its also for Platpro.
Last edited by AATinkerbell; Feb 3, 2020 at 4:22 pm Reason: error
Feb 3, 2020, 4:22 pm
#4
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
I just posted another thread PP renewed for a year?
minutes before you. Same here. I verified system shows PP status through 2021. I'm guessing AA wants to try and stop hemorrhaging elites.
minutes before you. Same here. I verified system shows PP status through 2021. I'm guessing AA wants to try and stop hemorrhaging elites.
Feb 3, 2020, 4:44 pm
#6
Join Date: Jul 2005
Location: NJ/NYC
Programs: AA EXP/LT Plat, SPG Plat/LT Plat, HHonors Gold, Hyatt Plat, IHG Plat, MR Silver
Posts: 2,786
Same thing happened to my wife. EXP for 2018, PPRO for 2019, and earned PLT for 2020, but she received an email in the past couple of days congratulating her for requalifying for PLatinum Pro. Seems like they should highlight why they are doing this if it is indeed intentional.
Feb 3, 2020, 4:57 pm
#7
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond, UA Silver
Posts: 1,366
You all are lucky! I was exp in 2018, PP last year but have fallen to gold due to a change in work travel. Sadly for me, my status is showing correctly in the app with a very ugly gold bar on the side, and no email in sight. I guess I dropped too far for AA to care about me anymore 😕
Feb 3, 2020, 5:53 pm
#8
Join Date: May 1998
Location: australia
Posts: 5,761
Feb 3, 2020, 6:44 pm
#9
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond, UA Silver
Posts: 1,366
Feb 3, 2020, 8:11 pm
#11
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,663
Weird -- my wife got the same (Plat instead of Gold). Was PPRO last year, only had 47,356 EQM and 5358 EQD (and she typically flies only with me, so I didn't see any reason to pay the requested $895 to buy her up from Gold to Plat, or to send her on a mileage run...)
I thought perhaps it was a soft landing. We'll see...
I thought perhaps it was a soft landing. We'll see...
Feb 3, 2020, 9:13 pm
#12
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Sounds like an error that has been going out to those who had PPRO status in 2019. Check this thread for more details:
https://www.flyertalk.com/forum/amer...20-status.html
https://www.flyertalk.com/forum/amer...20-status.html
Feb 3, 2020, 9:17 pm
#13
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
Sounds like an error that has been going out to those who had PPRO status in 2019. Check this thread for more details:
https://www.flyertalk.com/forum/amer...20-status.html
https://www.flyertalk.com/forum/amer...20-status.html
Feb 4, 2020, 12:03 am
#14
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,811
Feb 4, 2020, 9:30 am
#15
Join Date: Dec 2006
Location: Washington DC Metro Area
Programs: A: PP, LTG/1.5M | UA: SLV | Bonvoy LTTi | IHG PLT| Avis PC | Nat'l Emerald Club EE
Posts: 1,067
I'll preface my remarks with the caveat that I don't wish any "lucky dog" ill...
That said, I would be quite distressed to find this to be intentional on AA's part--I went out of my way to qualify for PRO in 2019 and ended up paying to buy it back for 2020 (would have cost as much to MR as to buy back).
If indeed a mistake, I'd be equally distressed to see AA fail to rectify it.
cheers!
That said, I would be quite distressed to find this to be intentional on AA's part--I went out of my way to qualify for PRO in 2019 and ended up paying to buy it back for 2020 (would have cost as much to MR as to buy back).
If indeed a mistake, I'd be equally distressed to see AA fail to rectify it.
cheers!