Cleaning crew theft of wallet left in seat pocket on AA flight
Feb 5, 2020, 3:51 pm
#121
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,210
Your examples vary a bit. Once you get to the point that a company has brought in the person that steals from you (as with the cleaning example at your office) as part of your business relationship with the company, it becomes more complicated than that your stuff happened to be stolen while on the premises.
At some point, people need to take responsibility for their own actions. In this case, leaving something in a seat pocket that never should have been in a seat pocket to begin with that then results in such thing being stolen because it was left by mistake is not AA's fault.
Last edited by USFlyerUS; Feb 5, 2020 at 5:41 pm
Feb 6, 2020, 5:49 am
#123
Join Date: Mar 2017
Programs: Does Non Rev count?
Posts: 588
I can't believe this thread is still going on. If you leave your wallet, crammed full of cash of course, unattended in a public place, you should expect never to see it or its contents ever again. Anything else is a huge bonus. AA owes OP exactly nothing and has already gone beyond with a nice CS gesture.