What can I do? American have RUINED our vacation? (RTW ticket issues)
Feb 4, 2020, 4:24 pm
#31
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we made it to IPC. A last minute swap to a different J config put us all over the cabin but at least we are here. Wonderful island.
Feb 11, 2020, 2:52 am
#33
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mmmm bootleather! Yea when the thread was made I had been told we’d been taken off the flight and there were no seats remaining so it was accurate until I managed to salvage it. Why do so many love making excuses for the airline? You’re right they did nothing wrong. It’s totally reasonable to pay thousands of dollars and expect the airline to butcher your tickets requiring hours spent on the phone having to instruct obstinate agents as to what they need to do because they are so poorly trained they don’t know how to do their jobs or they simply don’t care. How absurd of me to be upset!
Feb 11, 2020, 3:29 am
#34
Join Date: Nov 2014
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mmmm bootleather! Yea when the thread was made I had been told we’d been taken off the flight and there were no seats remaining so it was accurate until I managed to salvage it. Why do so many love making excuses for the airline? You’re right they did nothing wrong. It’s totally reasonable to pay thousands of dollars and expect the airline to butcher your tickets requiring hours spent on the phone having to instruct obstinate agents as to what they need to do because they are so poorly trained they don’t know how to do their jobs or they simply don’t care. How absurd of me to be upset!
As is far too common, people run to FT to complain and rant prematurely.
Feb 11, 2020, 4:13 am
#35
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It isn’t that people are making excuses for the airline. It is that many understand that most issues (in life and, indeed, here) can be resolved...and they will be resolved without the need for the overly-dramatic threads started on FT.
As is far too common, people run to FT to complain and rant prematurely.
As is far too common, people run to FT to complain and rant prematurely.
Feb 11, 2020, 5:22 am
#36
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Why do so many love making excuses for the airline? You’re right they did nothing wrong. It’s totally reasonable to pay thousands of dollars and expect the airline to butcher your tickets requiring hours spent on the phone having to instruct obstinate agents as to what they need to do because they are so poorly trained they don’t know how to do their jobs or they simply don’t care. How absurd of me to be upset!
I'm actually of the same mindset you express here, generally - I often point out that airlines have trained us to accept a lot more than we'd put up with in most any other line of work. For example, when people talk about airlines only needing to provide "transportation", I jokingly ask how the poster would feel if a painter painted their house the wrong color - they were only required to provide paint!
But it's just the nature of the beast - a function of there not being much consumer choice in the space, so the providers can pretty much get away with anything (see also cable providers, etc.).
Feb 11, 2020, 9:04 am
#37
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