Jan 29, 2020, 9:33 pm
Last edit by: JDiver
This thread is about AA policies and related issues pertaining to COVID-19 aka “Wuhan 2019-nCoV” Coronavirus outbreak.
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
IATA Timatic listing of global restrictions for airbpassengers who have been in China or transited China...
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Jan 29, 2020, 1:26 pm
#16
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
Jan 29, 2020, 6:08 pm
#17
Join Date: Mar 2005
Location: SJC,SFO,OAK
Programs: WN,UA,AA,
Posts: 521
Thanks for all your insights.
I just called and cancelled all the bookings from my both outbound/inbound flights. to China in February.
For Feb 22, 2020 from PVG to SJC flights, since AA cancelled PVG-> LAX for that day, I certainly can get full miles back to my AAdvantage account without a fee.
And it took some time for the ticket agent to get approval for my SFO->HGH cancellation without fees, miles are redeposited.
All the previous paid airline fees are also refunded.The whole phone call took about 1 hour to complete, when I first called, I was told I will be called back in 25 minutes. After hooked up the call, I was transferred to an international Award booking agent, after a period of talking and hold, when it all finishes in some 30 minutes
I just called and cancelled all the bookings from my both outbound/inbound flights. to China in February.
For Feb 22, 2020 from PVG to SJC flights, since AA cancelled PVG-> LAX for that day, I certainly can get full miles back to my AAdvantage account without a fee.
And it took some time for the ticket agent to get approval for my SFO->HGH cancellation without fees, miles are redeposited.
All the previous paid airline fees are also refunded.The whole phone call took about 1 hour to complete, when I first called, I was told I will be called back in 25 minutes. After hooked up the call, I was transferred to an international Award booking agent, after a period of talking and hold, when it all finishes in some 30 minutes
Last edited by zzyzx; Jan 29, 2020 at 7:29 pm Reason: typo
Jan 29, 2020, 6:21 pm
#18
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
Argh, I’m in a bit of a situation right now where I’m scheduled to fly on 10 March for LAX-HKG-CEB (paid J, upgraded to F). If the travel waiver extends, would AA allow a re-route via NRT and then onward NRT-CEB on PR, or would I have to find an alternative solution (i.e. change the entire ticket from LAX-HKG-CEB//MNL-HKG-CEB to LAX-(NRT/HND/SYD/KUL)-MNL//MNL-(NRT/HND/SYD/KUL)-LAX?
Tickets were originally purchased in C and are endorsed as flexible, and the upgraded segment (LAX-HKG is in A).
Tickets were originally purchased in C and are endorsed as flexible, and the upgraded segment (LAX-HKG is in A).
Jan 29, 2020, 9:15 pm
#19
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Well, I heard about AA's LAX-to-China flight cancellations first on CBS radio news in LA (all-news KNX1070) this evening, though I don't think they mentioned the dates.
Jan 29, 2020, 9:25 pm
#20
Original Poster
Join Date: Sep 2019
Posts: 22
Not sure how true this is (just one anecdote), but I spoke to AA Reservations earlier tonight and the agent I spoke to cited an internal source saying that AA will open the path to allowing refunds for all AA-booked flights to/from China and will be making calls to that effect, effective this Saturday. The agent mentioned that they can issue refunds in advance of that by notating the ticket accordingly and asking customers to use the refund system to request it.
Jan 29, 2020, 9:40 pm
#21
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
As U.S. health officials begin to relocate American citizens out of the affected Wuhan region in China, American said it would cancel flights between Los Angeles International Airport and Shanghai Pudong Airport and Beijing Capital International Airport.
American’s flights will be canceled between Feb. 9 and March 27, the airline said. American said there was “a significant decline in demand for travel to and from China.”
“American’s reservations team will contact affected customers directly by email or telephone,” said a statement from American Airlines spokesman Curtis Blessing. — link to Dallas News, 29 Jan 2019
American’s flights will be canceled between Feb. 9 and March 27, the airline said. American said there was “a significant decline in demand for travel to and from China.”
“American’s reservations team will contact affected customers directly by email or telephone,” said a statement from American Airlines spokesman Curtis Blessing. — link to Dallas News, 29 Jan 2019
Jan 30, 2020, 7:43 am
#24
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,508
That's just flat-out customer unfriendly. It costs them nothing to reinstate award miles. if they would automate the process as United has for years it would cost less than nothing.
Jan 30, 2020, 9:17 am
#25
Join Date: Jun 2007
Location: BOS
Programs: AA EXP/2MM, IHG Platinum, Marriott Silver
Posts: 1,185
Currently the waivers are for WUH/HKG/PVG/PEK so AA may be claiming that other cities in China don't qualify. But I'd call back and see if you can get someone to waive the fee. The CDC is advising against all nonessential travel to China.
Jan 30, 2020, 9:33 am
#26
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
I called AA as well to see what my options are since I'm flying LAX-HKG-CEB and I was told that I could not get routed via NRT because the second flight (NRT-CEB) would be operated by PR and not JL. Guess, I'm stuck with going through HKG right now.
Jan 30, 2020, 11:43 am
#27
Join Date: Jan 2017
Programs: AA PLT
Posts: 62
https://www.jal.co.jp/en/info/2020/i..._02/index.html
Jan 30, 2020, 7:02 pm
#28
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,041
American Airlines pilots sue to halt US-China flights amid coronavirus epidemic
Jan 30, 2020, 7:07 pm
#29
Join Date: Jul 2008
Posts: 168
American's pilot union President just issued a directive that all American pilots decline any China flight assignments.
https://finance.yahoo.com/news/ameri...221329153.html
https://finance.yahoo.com/news/ameri...221329153.html
Jan 30, 2020, 7:16 pm
#30
Join Date: Nov 2001
Location: RDU
Posts: 2,264
I had an SWU clear for PEK flights for a colleague of mine in late Feb (DFW flights, so still scheduled).
If he chooses to use the waiver, or if his flights are eventually canceled, will his upgrades be protected if he reschedules for later in the year?
If he chooses to use the waiver, or if his flights are eventually canceled, will his upgrades be protected if he reschedules for later in the year?