Jan 29, 2020, 9:33 pm
Last edit by: JDiver
This thread is about AA policies and related issues pertaining to COVID-19 aka “Wuhan 2019-nCoV” Coronavirus outbreak.
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
IATA Timatic listing of global restrictions for airbpassengers who have been in China or transited China...
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Feb 2, 2020, 12:20 am
#77
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
I have a CX award in a little over a week, SFO-HKG-BKK and HKG-SFO.
Any chance AA would waive the miles redeposit fee on this?
I hate to give it up, because my understanding is that J awards on CX flights are not that easy to find. But family is urging me to not go. Would already lose money on nonrefundable hotel bookings.
Any chance AA would waive the miles redeposit fee on this?
I hate to give it up, because my understanding is that J awards on CX flights are not that easy to find. But family is urging me to not go. Would already lose money on nonrefundable hotel bookings.
Feb 2, 2020, 7:09 am
#78
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 820
I have a CX award in a little over a week, SFO-HKG-BKK and HKG-SFO.
Any chance AA would waive the miles redeposit fee on this?
I hate to give it up, because my understanding is that J awards on CX flights are not that easy to find. But family is urging me to not go. Would already lose money on nonrefundable hotel bookings.
Any chance AA would waive the miles redeposit fee on this?
I hate to give it up, because my understanding is that J awards on CX flights are not that easy to find. But family is urging me to not go. Would already lose money on nonrefundable hotel bookings.
Feb 2, 2020, 7:50 am
#79
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,404
Feb 2, 2020, 8:06 am
#80
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Feb 2, 2020, 8:29 am
#82
Join Date: Nov 2018
Location: DFW
Posts: 310
Hey Jon, I'm scheduled to fly AA126 from hkg-dfw on 2/5. Still showing as operating for me right now, but with a 1 hr posted delay, I'm guessing for crew rest as they will likely deadhead in I'm guessing. Do you have any guesses as to where the crew and/or plane might be coming from? 125 from dfw on the 4th (still operating as of now) doesn't land until 5:35pm on the 5th, and unless they ferry a 77W over or there is one stuck there already, makes the 4:45pm departure of 126 on the 5th rather unrealistic....
Feb 2, 2020, 5:36 pm
#83
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
At least now the IATA has a dedicated webpage to consolidate all of the various travel restrictions.
https://www.iatatravelcentre.com/int...1580226297.htm
https://www.iatatravelcentre.com/int...1580226297.htm
Feb 2, 2020, 8:10 pm
#84
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
At least now the IATA has a dedicated webpage to consolidate all of the various travel restrictions.
https://www.iatatravelcentre.com/int...1580226297.htm
https://www.iatatravelcentre.com/int...1580226297.htm
Added to Wikipost
Feb 3, 2020, 2:56 am
#85
Join Date: Oct 1999
Location: MCO/TPA AA EXP / 5.2 MM
Programs: AAEXP/Marriott Life Platinum
Posts: 374
Hey Jon, I'm scheduled to fly AA126 from hkg-dfw on 2/5. Still showing as operating for me right now, but with a 1 hr posted delay, I'm guessing for crew rest as they will likely deadhead in I'm guessing. Do you have any guesses as to where the crew and/or plane might be coming from? 125 from dfw on the 4th (still operating as of now) doesn't land until 5:35pm on the 5th, and unless they ferry a 77W over or there is one stuck there already, makes the 4:45pm departure of 126 on the 5th rather unrealistic....
Was able to get CX to ORD and then down to MCO.
I had paid business with SWU to first. We are now booked CX first.
Very happy.
Feb 3, 2020, 4:00 am
#86
Join Date: Feb 2017
Posts: 170
So it looks like AA is confident that DFW-HKG will not be cancelled anymore? I was calling AA yesterday and they said explicitly that HKG is on their "list" of flights to be cancelled and offered to reroute to JAL from DFW through NRT to HKG. Called today to confirm the change, they told me that they are no longer rerouting pax through NRT on JAL as HKG is no longer on their "list" of flights to be cancelled....
Perhaps they sorted something out with their pilot union?
Perhaps they sorted something out with their pilot union?
Feb 3, 2020, 6:26 am
#87
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
So it looks like AA is confident that DFW-HKG will not be cancelled anymore? I was calling AA yesterday and they said explicitly that HKG is on their "list" of flights to be cancelled and offered to reroute to JAL from DFW through NRT to HKG. Called today to confirm the change, they told me that they are no longer rerouting pax through NRT on JAL as HKG is no longer on their "list" of flights to be cancelled....
Perhaps they sorted something out with their pilot union?
Perhaps they sorted something out with their pilot union?
Feb 3, 2020, 6:47 am
#88
Join Date: Jun 2007
Location: BOS
Programs: AA EXP/2MM, IHG Platinum, Marriott Silver
Posts: 1,185
So it looks like AA is confident that DFW-HKG will not be cancelled anymore? I was calling AA yesterday and they said explicitly that HKG is on their "list" of flights to be cancelled and offered to reroute to JAL from DFW through NRT to HKG. Called today to confirm the change, they told me that they are no longer rerouting pax through NRT on JAL as HKG is no longer on their "list" of flights to be cancelled....
Perhaps they sorted something out with their pilot union?
Perhaps they sorted something out with their pilot union?
Feb 3, 2020, 8:51 am
#89
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
And, it's the same issue with other countries that have banned travelers from HKG--the Philippines has their ban up until the 29th as well.
Feb 3, 2020, 2:00 pm
#90
Join Date: Sep 2017
Programs: AA
Posts: 8
I booked SAN-LAX-HKG RT 2/2 to 2/27 back in December 2019. My final destination is China, which I cross the border by land/boat from Hong Kong (unrelated to the airline).
I saw the writing on the wall with the quarantines and the extended shutdown by the Chinese govt and changed my flight to 2/9 (from 2/2).
Now, it is looking like they will close the borders at Hong Kong.
I was going to change my flight to 2/16 to 3/5, but AA is refusing to change my flight again. They said the change fee waiver was only for ONE change fee. They want around USD 250.
So -- what would you do? Stay the course and cross your fingers, or pay the change fee? I am really at a loss right now. I don't want to arrive to HKG and be stuck.
I saw the writing on the wall with the quarantines and the extended shutdown by the Chinese govt and changed my flight to 2/9 (from 2/2).
Now, it is looking like they will close the borders at Hong Kong.
I was going to change my flight to 2/16 to 3/5, but AA is refusing to change my flight again. They said the change fee waiver was only for ONE change fee. They want around USD 250.
So -- what would you do? Stay the course and cross your fingers, or pay the change fee? I am really at a loss right now. I don't want to arrive to HKG and be stuck.
