Jan 29, 2020, 9:33 pm
Last edit by: JDiver
This thread is about AA policies and related issues pertaining to COVID-19 aka “Wuhan 2019-nCoV” Coronavirus outbreak.
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
IATA Timatic listing of global restrictions for airbpassengers who have been in China or transited China...
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Feb 1, 2020, 11:03 am
#61
Join Date: Nov 2011
Location: Virginia
Programs: HHonors Gold, IHG Platinum, Marriott nobody
Posts: 470
"Delay your trip" option
I am holding a set of non-refundable roundtrip tickets to HKG next month. I bought them from AA but both legs are operated by code share partners, CX and JAL. This complicated things a lot, as my options seems to be dictated by all three carriers. So far, JAL is willing to refund if I bought from them, but I bought from AA. CX does not provide refunds at all. So I think I may need to wait til they cancel all flights to and from the US.
I am also evaluating my options under AA's travel alert. I cannot understand how the "Delay your trip" option work, and how that differs from "Change your trip" option. The Change option allow me to book at a later date but have to pay the difference in fare. Does the Delay option allow me to keep the same exact flights but for a later date? and keep the fare too?
I want to know my options before I call AA.
I am also evaluating my options under AA's travel alert. I cannot understand how the "Delay your trip" option work, and how that differs from "Change your trip" option. The Change option allow me to book at a later date but have to pay the difference in fare. Does the Delay option allow me to keep the same exact flights but for a later date? and keep the fare too?
I want to know my options before I call AA.
Feb 1, 2020, 11:12 am
#62
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
Feb 1, 2020, 11:25 am
#63
Join Date: Jul 1999
Programs: AA 1MM/Gold, Marriott Gold
Posts: 1,215
DFW-hkg had a long delay yesterday, eventually boarded, then finally cxl’d as no pilots would fly. Surprised they boarded without having certainty on the pilots.
Feb 1, 2020, 11:54 am
#65
Join Date: Mar 2001
Location: AA EXP & Life Plat; AA 4MM; TWA Life Plat; HH Diamond
Posts: 1,109
I have an upcoming trip to Vietnam via HKG (CX outbound, AA returning) on an AAward ticket, and AA so far has provided no option other than rebooking at a later date dependent on space. I asked to be proactively rerouted on JAL via Tokyo, but since J space is nonexistent on my travel dates, they can offer no alternatives. They also said if I cancel, a redeposit fee will still apply which I think is ridiculous. So far I'd say their help has been a small step above none.
It will be interesting to see if AA will break the routing rules for this reasonable request.
Feb 1, 2020, 12:09 pm
#66
Join Date: Nov 2011
Location: Virginia
Programs: HHonors Gold, IHG Platinum, Marriott nobody
Posts: 470
Feb 1, 2020, 12:13 pm
#67
Join Date: Feb 2016
Location: EZE
Programs: UA Gold,Delta Gold Bonvoy Titanium Elite, HH Diamond , AA Platinum, EENational, Hyatt Globalist
Posts: 1,548
Feb 1, 2020, 12:37 pm
#70
Join Date: Feb 2020
Posts: 1
AA did cancelled all of theirs planes to Hong Kong but you can call AA and rebook your flight by using JAL and CX for your upcoming routes. My upcoming AA trip has code share with CX and JAL so far it is still on.
The avail. seats are very limited.
The avail. seats are very limited.
Last edited by DB9LBK; Feb 1, 2020 at 12:45 pm
Feb 1, 2020, 2:05 pm
#71
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
I am holding a set of non-refundable roundtrip tickets to HKG next month. I bought them from AA but both legs are operated by code share partners, CX and JAL. This complicated things a lot, as my options seems to be dictated by all three carriers. So far, JAL is willing to refund if I bought from them, but I bought from AA. CX does not provide refunds at all. So I think I may need to wait til they cancel all flights to and from the US.
I am also evaluating my options under AA's travel alert. I cannot understand how the "Delay your trip" option work, and how that differs from "Change your trip" option. The Change option allow me to book at a later date but have to pay the difference in fare. Does the Delay option allow me to keep the same exact flights but for a later date? and keep the fare too?
I want to know my options before I call AA.
I am also evaluating my options under AA's travel alert. I cannot understand how the "Delay your trip" option work, and how that differs from "Change your trip" option. The Change option allow me to book at a later date but have to pay the difference in fare. Does the Delay option allow me to keep the same exact flights but for a later date? and keep the fare too?
I want to know my options before I call AA.
Feb 1, 2020, 5:00 pm
#72
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
You may be covered by the CX waiver. Don't know about JL.
Feb 1, 2020, 5:07 pm
#73
Join Date: Jul 2012
Posts: 500
My Feb. 18 HKG-LAX itinerary still shows normal but I'm obviously concerned. CX won't count for my challenge; JL would.
IMO that's entirely the wrong attitude. This is not a carrier caused problem. They are even more unhappy about all this than we are, it's costing them a ton of money.
They can just refund your ticket and tell you "good luck."
IMO that's entirely the wrong attitude. This is not a carrier caused problem. They are even more unhappy about all this than we are, it's costing them a ton of money.
They can just refund your ticket and tell you "good luck."
Case in point, CX canceled my return flight a few months ago. AAgent said there was nothing she could do but I pressed her to escalate it and magically I was given space on AA metal.
Obviously being demanding and entitled won’t get you results, but sometimes you need to be assertive and persistent to get to a reasonable solution.
Feb 1, 2020, 9:03 pm
#74
Join Date: Jul 2016
Location: ORD
Programs: AA PLT PRO
Posts: 34
Bought the super cheap $600 PE fare from SEA to SIN last year when it was on sale. Itinerary was SEA-LAX-HKG (AA)-SIN(CX)-NRT-LAX(JL)-SEA for late Feb.
Not too worried about transiting through HKG but called to try to re-route through NRT given it's likely that AA193 will be cancelled / delayed.
The rep did offer me the routing through NRT but the timing wasn't ideal. She later said if you are okay with HKG I can re-route you on CX SEA-HKG-SIN.
I took it and from seat map that was the last PE seat avaialble. Guess seats to Asia are very limited right now given the signicant cancellations.
Hope the coronavirus situation doesn't get too out of control. I really do need to travel to Singapore.
Not too worried about transiting through HKG but called to try to re-route through NRT given it's likely that AA193 will be cancelled / delayed.
The rep did offer me the routing through NRT but the timing wasn't ideal. She later said if you are okay with HKG I can re-route you on CX SEA-HKG-SIN.
I took it and from seat map that was the last PE seat avaialble. Guess seats to Asia are very limited right now given the signicant cancellations.
Hope the coronavirus situation doesn't get too out of control. I really do need to travel to Singapore.