Jan 29, 2020, 9:33 pm
Last edit by: JDiver
This thread is about AA policies and related issues pertaining to COVID-19 aka “Wuhan 2019-nCoV” Coronavirus outbreak.
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea
Link to AA travel alerts
Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.
AA has extended cancellations as follows as of Friday, February 14:
Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.
Flights between DFW and HKG (Hong Kong) are suspended through April 23.
Flights between LAX and HKG (Hong Kong) are suspended through April 24.
Link
IATA Timatic listing of global restrictions for airbpassengers who have been in China or transited China...
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm”
Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Feb 27, 2020, 3:28 pm
#287
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
Feb 27, 2020, 4:49 pm
#289
Join Date: Feb 2020
Posts: 3
Corona virus Japan AA no waivers
I used AA miles to book business class flight to Japan on JAL for my disabled husband. Due to escalation in Corona virus he has been advised by Dr not to travel. So far after 3 phone calls AA continues to refuse to waive $150 fee to cancel flight and redeposit miles. Have emailed customer relations and have had no response even when we offered to get doctors note. Any suggestions on how to get the fees waived?
Feb 27, 2020, 7:19 pm
#290
Join Date: Jun 2007
Location: BOS
Programs: AA EXP/2MM, IHG Platinum, Marriott Silver
Posts: 1,185
AA may follow State Department guidance for waivers, which presently has Japan at a level 2 (on a 4 point scale, same rating as much of western Europe). ICN didn't get the waiver until South Korea hit level 3. The CDC gives alerts for specific health issues, and Japan already had a CDC level 2 alert for Rubella (meaning they likely don't primarily drive waiver decisions).
Feb 28, 2020, 1:49 am
#292
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 599
AA has now included most of Northern/Central Italy, and NAP. Rome is not included at the moment, at least according to the website.
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
Feb 28, 2020, 2:04 am
#293
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
I used AA miles to book business class flight to Japan on JAL for my disabled husband. Due to escalation in Corona virus he has been advised by Dr not to travel. So far after 3 phone calls AA continues to refuse to waive $150 fee to cancel flight and redeposit miles. Have emailed customer relations and have had no response even when we offered to get doctors note. Any suggestions on how to get the fees waived?
If neither (or if you already canceled): What credit card did you use when paying taxes associated with award booking? If Chase or Amex, you may be able to get the $150 back via an insurance claim. Maybe don't reference disability in doctor's note since that could trigger pre-existing condition denial.
Feb 28, 2020, 7:52 am
#294
Join Date: Dec 2003
Location: Washington DC USA
Posts: 429
I had canceled my trip to Japan when the Tokyo Marathon was canceled. I wrote to Customer Service on Feb 21 asking if fees and penalties could be waived and they responded with
Thank you for writing us. Based on the information you've provided, I have put an authorization in your record to waive the applicable change fee.
As a reminder, if you haven't already done so, be sure to cancel your reservation before the scheduled travel date by either visiting us online at aa.com, or calling us at 1-800-433-7300. When you're ready to book a trip, refer the Reservations agent to your VCR remarks. They'll know what to do from there. Be sure to have your ticket number available when you call. It's important to note that tickets are valid for one year from the original date of purchase, if completely unused, and rescheduled travel must commence within one year of the date the original ticket was issued. Also, any fare difference, ticket restrictions and applicable ticketing fees will still apply.
As a reminder, if you haven't already done so, be sure to cancel your reservation before the scheduled travel date by either visiting us online at aa.com, or calling us at 1-800-433-7300. When you're ready to book a trip, refer the Reservations agent to your VCR remarks. They'll know what to do from there. Be sure to have your ticket number available when you call. It's important to note that tickets are valid for one year from the original date of purchase, if completely unused, and rescheduled travel must commence within one year of the date the original ticket was issued. Also, any fare difference, ticket restrictions and applicable ticketing fees will still apply.
Feb 28, 2020, 12:21 pm
#296
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
AA has now included most of Northern/Central Italy, and NAP. Rome is not included at the moment, at least according to the website.
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
Feb 28, 2020, 3:13 pm
#297
Join Date: Sep 2005
Posts: 760
Feb 28, 2020, 3:43 pm
#298
Join Date: May 2013
Location: SMF / SFO
Posts: 226
I have HNL-ICN-KUL booked in J with AA miles (on HA/MH) for late March. I see that HA has already issued a travel waiver for ICN, MH has not done anything for ICN yet. AA also doesn't have a travel waiver of their own for ICN yet.
Is there any hope of getting the redeposit fee waived? I was thinking of waiting a bit longer to cancel until AA has a travel waiver of their own for ICN. Or would it make any difference?
Thanks.
Is there any hope of getting the redeposit fee waived? I was thinking of waiting a bit longer to cancel until AA has a travel waiver of their own for ICN. Or would it make any difference?
Thanks.
Feb 28, 2020, 3:43 pm
#299
Join Date: Apr 2011
Posts: 188
Italy was just bumped up to a Level 3 travel advisory. I have a flight to Rome in April ... so I'll have to keep watching it.
https://travel.state.gov/content/tra...-advisory.html
https://travel.state.gov/content/tra...-advisory.html