Coronavirus COVID-19 AA paid & award China et al cancel / change / questions

Feb 28, 20, 1:02 am - Wikipost

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This thread is about AA policies and related issues pertaining to COVID-19 aka “Wuhan 2019-nCoV” Coronavirus outbreak.

NOTE: Current AA Travel Advisory covers (others may yet come):
China
Hong Kong SAR
Italy
South Korea

Link to AA travel alerts

Based on the U.S. Department of State’s recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland and Hong Kong ... Teams are contacting affected customers directly to accommodate their needs. AA will continue to evaluate the schedule to make any adjustments as necessary.

AA has extended cancellations as follows as of Friday, February 14:

Flights between DFW and LAX and PEK (Beijing) and PVG (Shanghai Pudong) are suspended through April 24.

Flights between DFW and HKG (Hong Kong) are suspended through April 23.

Flights between LAX and HKG (Hong Kong) are suspended through April 24.

Link

Quote:

IATA Timatic listing of global restrictions for airbpassengers who have been in China or transited China...

“CORONAVIRUS OUTBREAK IN CHINA (PEOPLE'S REP.) - UPDATE 02.02.2020
28 January 2020In connection with the Novel Coronavirus (2019-nCov) outbreak in China (People's Rep.), the following changes have been published in Timatic (02.02.2020):
https://www.iatatravelcentre.com/int...580226297.htm”

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Feb 11, 20, 1:41 pm

#196

aztimm

Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist

Join Date: Sep 2006

Location: AUS / GRK

Programs: AA, HHonors, Hertz

Posts: 12,813

It has been posted to the AA website for a few hours now:
Newsroom - Travel Alert: An update on mainland China and Hong Kong flying - American Airlines Group, Inc.

Quote:

Due to the reduction in demand, American Airlines has extended the suspension of flying to and from mainland China and Hong Kong from our Dallas-Fort Worth (DFW) and Los Angeles (LAX) hubs.

Flights between DFW/LAX and the mainland China are suspended through April 24.
Flights between DFW and Hong Kong (HKG) are suspended through April 23.
Flights between LAX and HKG are suspended through April 24.

We will continue to evaluate this schedule and make any adjustments as necessary.

Feb 11, 20, 1:44 pm

#197

idiosyncrasy

Join Date: May 2014

Location: LAS

Programs: DL GM

Posts: 283

Tell that to the agents. They are telling me I can’t change my April flights without a change fee. Retarded waste of 1.5 hours.

Feb 11, 20, 3:28 pm

#198

JetAway

Join Date: Jul 2002

Location: Virginia, USA

Posts: 4,216

I cancelled an IAD/HKG Aadvantage award flight on CX. Will AA waive the award reinstatement fee for this award?

Feb 11, 20, 3:55 pm

#199

CurbedEnthusiasm

Join Date: Jul 2012

Posts: 428

Quote:

Originally Posted by JetAway

I cancelled an IAD/HKG Aadvantage award flight on CX. Will AA waive the award reinstatement fee for this award?

They waived it for me over the phone. First AAgent said she couldn’t buy a supervisor said no problem. However I still had to call back because even after the cancelation and supervisory approval, the miles were sitting in limbo land because the system was looking for a redeposit fee. A supervisor on the account technical side sorted it out.

Feb 11, 20, 4:26 pm

#200

ALadyNCal

Join Date: Sep 2002

Location: Laguna Niguel, CA

Posts: 3,780

I have been procrastinating about calling in to ask for a REFUND (PVG-LAX) because the travel alerts so far were through March 27 and my tickets are March 28th. I saw earlier the dates are being extended and I was going to call later today. I logged into my account (for something else) & next to my PVG-LAX flight? It shows CANCELED???? I have received no email or notification. NO IDEA when this happened. I've put a couple award seats on hold this week + those emails arrived promptly so there's no reason a notification of AA canceling my flight would not come through.... Before I call them, would it be likely they are processing a refund for this? It's not an award ticket. I have not called in at all to ask for any changes to this ticket, fwiw. Why would they not notify me?

Feb 11, 20, 6:08 pm

#201

fgirard

Join Date: Apr 2009

Location: SoCal, TLS, JAX, MOB, PHF/ORF, PVD

Programs: AA/US ExPlat & 1.05MM, AF C2K, UA dirt

Posts: 3,174

Quote:

Originally Posted by aztimm

It has been posted to the AA website for a few hours now:
Newsroom - Travel Alert: An update on mainland China and Hong Kong flying - American Airlines Group, Inc.

Question then: will AA be updating affected itineraries automatically, or will we have to call in?

Our return is currently MNL-HKG (CX) then HKG-LAX (AA), so we are flexible with our return options, which are far more flexible, wether AA wants to send us via TYO or SYD.

Feb 11, 20, 6:40 pm

#202

EdofFX

Join Date: Nov 2011

Location: Virginia

Programs: HHonors Gold, IHG Platinum, Marriott nobody

Posts: 443

Quote:

Originally Posted by ALadyNCal

If you know your ticket number and your trip is already cancelled, you can apply for a refund through this link provided in the Travel Alert:
https://prefunds.aa.com/refunds/

Feb 11, 20, 7:11 pm

#203

ALadyNCal

Join Date: Sep 2002

Location: Laguna Niguel, CA

Posts: 3,780

Quote:

Originally Posted by EdofFX

If you know your ticket number and your trip is already cancelled, you can apply for a refund through this link provided in the Travel Alert:
https://prefunds.aa.com/refunds/

Thanks for that -- now that I see the 'fine print' from earlier today it would be simpler to do it online. I didn't want to spend forever on the phone if I didn't have to. I still wonder why I haven't gotten any email notice from AA....

BUT....that brings me to another question

I am not using the CC that I used to purchase this tkt in June (although it's not closed). Is there anyway to get AA to credit it back to a different CC?

Feb 11, 20, 8:25 pm

#204

Brandinho1

Join Date: Feb 2016

Location: EZE

Programs: UA Gold,Delta Gold Bonvoy Titanium Elite, HH Diamond , AA Platinum, EENational, Hyatt Globalist

Posts: 1,270

Quote:

Originally Posted by ALadyNCal

I am not using the CC that I used to purchase this tkt in June (although it's not closed). Is there anyway to get AA to credit it back to a different CC?

pretty sure it just credits to the original form of payment. So might want to make sure it’s “active”

Feb 12, 20, 9:38 am

#205

brenc3

Join Date: Jun 2007

Location: BOS

Programs: AA Platinum Pro/2MM, Priority Club Platinum

Posts: 1,025

The HKG waiver updated yesterday and now allows you to

Quote:

Change your origin or destination city to Tokyo Haneda, Japan (HND), Seoul Incheon, South Korea (ICN) or Tokyo Narita, Japan (NRT).

I'm a bit surprised since the US hasn't made any official travel advisory re: HKG, though with the extended cancellations make it hard to revise your schedule (though I presume CX has plenty of excess capacity). It would have been handy if they had allowed that change when the HKG cancellations started.

Feb 12, 20, 10:34 am

#206

boerne

Join Date: Jun 2011

Location: I 35 south bound, finally stopped

Programs: AA EXP, LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan

Posts: 1,563

had an AUS-LAX-HKG-DPS for April 3. I also spent 2-3 hours yesterday and had to tell the EXP agent the flights were suspended. The 2nd one I got had to check her email. No Go to DPS. Then today had a meeting and Mrs. boerne called. After an hour or so she got the outbound reroute AUS-LAX-MEL-DPS.

Not only do we get in a day earlier, but I had scored a SWU to F on LAX-HKG. The SWU transferred and now we have to suffer on QF in F LAX-MEL. I love coronavirus, and my affection for OW and the EXP desk improved.

Last edited by boerne; Feb 12, 20 at 10:40 am

Feb 12, 20, 11:38 am

#207

pbd456

Join Date: Sep 2008

Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver

Posts: 3,879

I booked PEK LAX with C space.

Rebooked to HKG LAX with I.

Tried to o rebooked HKg JFK on AA codeshare , only gave me Y class. Had to rebooked immediately upon noticing it to HKG NRT DFW with HKG NRT in Y but NRT DFW in R.

Do I have leg to argue HKG NRT should be in business?

Feb 13, 20, 12:36 pm

#208

catcathk

Join Date: Jan 2005

Posts: 228

Anyone cancelled their flight and got the refund yet? I cancelled last week and still waiting for refund...

Feb 13, 20, 4:38 pm

#209

MrJBoy

Join Date: Aug 2007

Location: SBA

Programs: UA & AA 1 million miler

Posts: 1,064

I have flights LAX-HKG-CNX in early April I booked at aa.com last year.
When I check my trip at AA.com, it's still there with travel alert.
I am not sure if AA cancels my AA193 LAX-HKG soon, but I believe I can get a full refund if I want to cancel the trip according to the travel advisory. Is that right?
so if I want to cancel the trip, should I cancel it online first and then go to refund request https://prefunds.aa.com/refunds/ ?
Or better to call AA?

Last edited by MrJBoy; Feb 13, 20 at 4:43 pm