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ARCHIVE: HELP DESK: AA In-Flight WiFi 2018 (Gogo, ViaSat, Panasonic)

ARCHIVE: HELP DESK: AA In-Flight WiFi 2018 (Gogo, ViaSat, Panasonic)

Old May 18, 18, 12:12 pm
  #1  
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ARCHIVE: HELP DESK: AA In-Flight WiFi 2018 (Gogo, ViaSat, Panasonic)

With the various changes underway to AA in-flight WiFi, it’s time for a new thread to address the systems, changes and the goals for AA mainline flight connectivity.

If you have the requisite 90 days and 90 posts on FlyerTalk, lease feel free to update the Wikipost atbthe top of the page with updates, further changes, etc.

Thank you.


Link to current thread.

Last edited by JDiver; Jan 16, 20 at 2:21 pm Reason: Add moderator note
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Old Jun 4, 18, 11:58 am
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757 to Alaska have WiFi?

How do i find out if the 757 i'm taking from DFW to Alaska will have WiFi. I'm most interested in streaming movies on my personal device via the AA app.

Google Flights says yes, but i'm not sure i've seen 757 with WiFi.
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Old Jun 4, 18, 12:10 pm
  #3  
 
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Originally Posted by dc9703 View Post
How do i find out if the 757 i'm taking from DFW to Alaska will have WiFi. I'm most interested in streaming movies on my personal device via the AA app.

Google Flights says yes, but i'm not sure i've seen 757 with WiFi.
This thread is just a few down and discussing the exact same question...

Why doesn't 757 offer personal device entertainment?
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Old Jun 4, 18, 4:08 pm
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Originally Posted by dc9703 View Post
How do i find out if the 757 i'm taking from DFW to Alaska will have WiFi. I'm most interested in streaming movies on my personal device via the AA app.

Google Flights says yes, but i'm not sure i've seen 757 with WiFi.
The 757-223 fleet is all “75L” but WiFi is a mixed bag. See the fleet site here.
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Old Jun 4, 18, 7:26 pm
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Originally Posted by JJeffrey View Post
This thread is just a few down and discussing the exact same question...

Why doesn't 757 offer personal device entertainment?

thanks
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Old Jun 4, 18, 9:30 pm
  #6  
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jordyn has pointed out all 767-323ER remaining in the fleet are equipped with (Panasonic satellite) WiFi in the archived 763 wifi thread.

Last edited by JDiver; Jun 5, 18 at 7:09 am
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Old Jun 8, 18, 11:19 am
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A while back I remember AA announcing free messaging on flights, Does anyone know what the status of this is? I can't find reference it on AA.com. Google Hangouts does work, but nothing else does, slack, iMessage etc. There used to be a cheap messaging only plan but I don't see it offered anymore.
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Old Jun 8, 18, 1:25 pm
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Rather than edit the wiki, I figured I'd ask first.

Would anyone find it useful to list what works on which type of WiFi?
Example:
GoGo:
T-Mobile Wi-Fi calling and texting works (well I never tried the calling but, but it connects as T-Mobile WiFi)
iPhone imessage works

Panasonic:
T-Mobile Wi-Fi not available, so no texting.
iPhone iMessage works
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Old Jun 8, 18, 3:06 pm
  #9  
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Originally Posted by hurnik View Post
Rather than edit the wiki, I figured I'd ask first.

Would anyone find it useful to list what works on which type of WiFi?
Example:
GoGo:
T-Mobile Wi-Fi calling and texting works (well I never tried the calling but, but it connects as T-Mobile WiFi)
iPhone imessage works

Panasonic:
T-Mobile Wi-Fi not available, so no texting.
iPhone iMessage works
All it can do is add value; go for it. I think that would be very helpful, and I don’t have the information or experiences with AA WiFi to supply it.

Thank you!
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Old Jun 8, 18, 11:43 pm
  #10  
 
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Originally Posted by hurnik View Post
Rather than edit the wiki, I figured I'd ask first.

Would anyone find it useful to list what works on which type of WiFi?
Example:
GoGo:
T-Mobile Wi-Fi calling and texting works (well I never tried the calling but, but it connects as T-Mobile WiFi)
iPhone imessage works

Panasonic:
T-Mobile Wi-Fi not available, so no texting.
iPhone iMessage works
Valuable info! thanks!

To me, the biggest difference between the two services is that GoGo lets subscribers log in with multiple devices. Panasonic restricts you to just one device per subscription.
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Old Jun 9, 18, 5:33 am
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Originally Posted by CloudCoder View Post
Valuable info! thanks!

To me, the biggest difference between the two services is that GoGo lets subscribers log in with multiple devices. Panasonic restricts you to just one device per subscription.
But only if you get the more expensive 2 device plan.

The longer term problem is the 3 providers, but since I'm primarily flying short hauls, I mostly now see gogo, but from time to time land on a viasat plane. So long as it stays that I only need 1 plan regardless of narrow body planes I'm ok. I would not be happy needing 2 plans not knowing the plane ahead of time, more so if on a 2 segment flight, the planes were split between provider so a day pass doesn't work.
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Old Jun 11, 18, 2:46 pm
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Originally Posted by JDiver View Post
All it can do is add value; go for it. I think that would be very helpful, and I don’t have the information or experiences with AA WiFi to supply it.

Thank you!
Thanks, I'll work on this tomorrow so I can make sure I get the formatting correct. Or at least as consistent.
LOL!
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Old Jun 11, 18, 6:47 pm
  #13  
 
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Originally Posted by autdi View Post
But only if you get the more expensive 2 device plan.

The longer term problem is the 3 providers, but since I'm primarily flying short hauls, I mostly now see gogo, but from time to time land on a viasat plane. So long as it stays that I only need 1 plan regardless of narrow body planes I'm ok. I would not be happy needing 2 plans not knowing the plane ahead of time, more so if on a 2 segment flight, the planes were split between provider so a day pass doesn't work.
I subscribe to the GOGO monthly plan ($49), and when my wife and I travel together we can both log on at the same time.
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Old Jun 11, 18, 11:44 pm
  #14  
 
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Originally Posted by hurnik View Post
Would anyone find it useful to list what works on which type of WiFi?
Example:
GoGo:
T-Mobile Wi-Fi calling and texting works (well I never tried the calling but, but it connects as T-Mobile WiFi)
iPhone imessage works
I agree that would be helpful. I ended up on my first viasat-equipped 737 this weekend and had to figure out the lack of t-mobile free access by trial and error. I did see that viasat allows logging in with Boingo. Is the price still the same (23 cents / minute?) if you have a Boingo monthly plan through Amex? Or do you get any kind of discount? I couldn't remember my boingo password so I didn't get to find out.
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Old Jun 12, 18, 2:02 am
  #15  
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ViaSat WiFi on LAX-JFK and I once again got the same error message I posted before about streaming not working.....WTH?

theres still seatback AVOD on this route but AA needs to get its act together with this streaming product.
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