Downgraded Equip and no seat assignment

Old Jan 16, 20, 4:32 am
  #1  
Original Poster
 
Join Date: Feb 2000
Location: TPA
Programs: DL Diamond, AA EXP & UA Gold
Posts: 3,031
Downgraded Equip and no seat assignment

Flying EZE-MIA tonight (paid business class). My 777-300 was downgraded to a 777-200 and I now have no seat assignment. The EXP line says "airport control" only. Does this mean I'm trouble? FWIW, my colleague does have a seat (although a different one than he originally booked).

There is a later flight with seats open. Should I move, though I really don't want to.

Last edited by Babu; Jan 16, 20 at 4:46 am
Babu is offline  
Old Jan 16, 20, 4:41 am
  #2  
 
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,721
The 772s have more J seats than the 77W have J & F seats so you should be fine. Always a chance you could get bumped but you'll probably be in Argentina this time tomorrow.
Yoshi212 is online now  
Old Jan 16, 20, 4:47 am
  #3  
Original Poster
 
Join Date: Feb 2000
Location: TPA
Programs: DL Diamond, AA EXP & UA Gold
Posts: 3,031
Originally Posted by Yoshi212 View Post
The 772s have more J seats than the 77W have
Really? Seatguru says the -200 have 37 and the -300 have 52 (plus 8 more F seats).
Babu is offline  
Old Jan 16, 20, 4:58 am
  #4  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 7,129
Originally Posted by Babu View Post
Really? Seatguru says the -200 have 37 and the -300 have 52 (plus 8 more F seats).
Yea, this is correct, not sure what the above poster is talking about.

If you want to be 100% sure you get a J seat out, I would call EXP desk back, tell them there was an equipment swap and you lost your seat and don't want to risk flying in economy, and ask to be moved to the later flight. A good agent should be able to switch you no problem, might have to HUCA.

If you don't do that, best case scenario is you get to EZE and there are no shows or the agents are able to work something out and you fly out as scheduled in business.

Worst case scenario you get bad/lazy agents who offer some crappy token of compensation and a coach seat, then you have to fight with AA after the fact to get a proper refund and compensation.
JDiver, enpremiere, Kacee and 1 others like this.
JJeffrey is offline  
Old Jan 16, 20, 5:01 am
  #5  
 
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,721
Must be the jet lag. Confused the AA jets with another mixed fleet.

Originally Posted by Babu View Post
Really? Seatguru says the -200 have 37 and the -300 have 52 (plus 8 more F seats).
Yoshi212 is online now  
Old Jan 16, 20, 12:25 pm
  #6  
 
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 2,803
Call AA and donít hung up until you get what you want
fotographer is offline  
Old Jan 16, 20, 1:22 pm
  #7  
 
Join Date: Mar 2016
Programs: AA-EXP
Posts: 393
Originally Posted by fotographer View Post
Call AA and donít hung up until you get what you want
Which needs to be a seat assignment that you can see on the app or online.
The only time this happened to me, the person on the phone said "don't worry you still have a seat in J, they will give you your seat assignment at the gate."
Of course the seat they gave me was in Y. I couldn't wait for any other flights due to work, so was forced to accept.
Uzzar is offline  
Old Jan 16, 20, 1:51 pm
  #8  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Plat Pro; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 6,453
I hope he grabbed the seats on the later flight. AA.com is not selling tickets in any cabin on it.

i would always switch to the confirmed later seat. First to act gets the J seat.

first day that aa.com is selling a J ticket on the nonstop is Tuesday.
enpremiere likes this.
beachfan is offline  
Old Jan 18, 20, 2:39 am
  #9  
Original Poster
 
Join Date: Feb 2000
Location: TPA
Programs: DL Diamond, AA EXP & UA Gold
Posts: 3,031
I got seat 9L in J after many attempts by check in agent to try and change me to another day or Y.

My colleague, no status, got Y. Not even premium Y.
Babu is offline  
Old Jan 18, 20, 2:58 am
  #10  
 
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,050
Originally Posted by Babu View Post
I got seat 9L in J after many attempts by check in agent to try and change me to another day or Y.

My colleague, no status, got Y. Not even premium Y.
Good on you for pressing the issue to get the J seat, what compensation did your colleague receive? I'd like to think that they were due the difference between the cheapest Y fare available when they booked and what they paid, plus something from a CS perspective for the inconvenience but I'm smart enough to know thats not what was offered :/.
ryan182 is offline  
Old Jan 23, 20, 8:00 am
  #11  
Original Poster
 
Join Date: Feb 2000
Location: TPA
Programs: DL Diamond, AA EXP & UA Gold
Posts: 3,031
he got a measly 600
Babu is offline  
Old Jan 23, 20, 10:35 am
  #12  
 
Join Date: Jun 2001
Location: New York, NY
Posts: 3,549
Originally Posted by ryan182 View Post
Good on you for pressing the issue to get the J seat, what compensation did your colleague receive? I'd like to think that they were due the difference between the cheapest Y fare available when they booked and what they paid, plus something from a CS perspective for the inconvenience but I'm smart enough to know thats not what was offered :/.
You'd like to think that, but instead AA will give the difference between the walk-up Y fare and whatever OP's colleague paid and some nice words about how they're sorry.
jordyn is offline  
Old Jan 23, 20, 10:47 am
  #13  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,092
Originally Posted by Babu View Post
I got seat 9L in J after many attempts by check in agent to try and change me to another day or Y.

My colleague, no status, got Y. Not even premium Y.
Glad it worked out. Once the flight has gone to airport control, it really did need to be a check-in agent helping you

If your friend was issued a $600 voucher at the airport, it is almost certainly a customer service gesture and not the refund owed under AA's COC as that will be made to the original form of payment. AA does calculate that based on the difference between fare paid and the Main Cabin fare then available, which is likely to be Y. Thus, a smallish amount for most tickets. Complaints to DOT and a class action have not had any results on that issue.

He should nonetheless apply for the refund once he is back home and the trip is over.

Last edited by Often1; Jan 23, 20 at 11:03 am
Often1 is offline  
Old Jan 23, 20, 10:52 am
  #14  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: NYC
Posts: 24,280
Take them to court!!!
Spiff likes this.
ijgordon is offline  
Old Jan 23, 20, 11:43 am
  #15  
 
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,474
Originally Posted by Babu View Post
I got seat 9L in J after many attempts by check in agent to try and change me to another day or Y.

My colleague, no status, got Y. Not even premium Y.
Good job on your part. In this situation, always call. I have been on this exact downgrade at JFK (77W->772). The swap happened >5 hours before the flight and it was still complete chaos. People boarding with non-existent seats, people with J tickets seated in Y, people with W tickets being bumped to middle Y seats to make way for people bumped from J to W, etc. I lost my MCE bulkhead seats and had to get a flagship lounge agent to get my back in MCE at all. We ended up leaving 2 hours late because it took so long to sort it all out. I would have gladly switched to another flight for minimal compensation (or even for keeping comparable seats to what I had). Why they cannot manage these situations more proactively I have no idea.
wetrat0 is offline  

Thread Tools
Search this Thread
Search Engine: