AA elites helpline for Oneworld Emeralds?
Jan 15, 2020, 2:19 am
#1
Original Poster
Join Date: Sep 2019
Location: TLL
Programs: AY+ Plat (OWE), *A Gold, ST Elite Plus
Posts: 84
AA elites helpline for Oneworld Emeralds?
I am AY+ Platinum (=OWE) - and having trouble with some cancelled AA flights that they automatically rebooked, but I need changed for connecting with my separate transatlantic ticket.
Is there such a priority helpline that OWE-s can access?
I am located in Europe... The regular line puts me on hold forever and the call-back feature does not really work for some reason.
Is there such a priority helpline that OWE-s can access?
I am located in Europe... The regular line puts me on hold forever and the call-back feature does not really work for some reason.
Jan 15, 2020, 2:44 am
#2
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,683
I am not aware of any specific number for OW EMDs, but if you call AA about a specific booking (when asked what you're calling about say 'existing\change reservation' and provide the booking reference number when prompted) then it should identify you as one and connect you to the EXP line. It has always worked for me.
Jan 15, 2020, 3:43 am
#3
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,673
A strategy that works in reverse for reaching BA when one is an AA EXP is calling AA EXP line and asking them to connect you to BA – I've never had an issue asking for this and it is really quick (except when AA is backed up due to weather delays). Whether Finnair can connect you similarly to AA I don't know, but it would be worth a try.