ITT (in this thread) we only say good things about AA 👍
Jan 8, 2020, 9:20 am
#31
Join Date: Mar 2015
Location: Austin, TX - AUS
Programs: AA Platinum, Hilton, Hyatt, IHG, Marriott
Posts: 1,625
My most recent flight was AA1014 LAX-AUS on Jan 1.
The flight was on time. Full PDB was offered. I got my meal choice. My luggage arrived at the baggage claim.
So it was a good AA flight.
The flight was on time. Full PDB was offered. I got my meal choice. My luggage arrived at the baggage claim.
So it was a good AA flight.
Jan 8, 2020, 8:21 pm
#32
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,058
You guys are welcome to be skeptical or assume I'm a plant or whatever. I'm not. But in any case, I'm not sure how you'll benefit by throwing cold water on my story or experience. If it pains you so much to hear someone express gratitude, there are many, many other threads on FlyerTalk which avoid it entirely.
Jan 10, 2020, 6:16 am
#33
Join Date: Nov 2016
Location: CMH
Programs: BA Gold, AA Plat, NK $9 fare club
Posts: 666
That's a great story! Similar circumstances have happened to me at Admirals Clubs, too. Definitely a valuable membership perk...
Jan 10, 2020, 8:42 am
#35
Join Date: Jun 2013
Posts: 2,363
Having just recently switched to AA from United as a 1K I can tell you this is not true. United provided unlimited auto upgrades.
Jan 10, 2020, 8:46 am
#36
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
BACKGROUND:
After deciding to purchase an online web special domestic first class ticket just hours before the flight departed, the ticket showed pending, called in to 1800 and they called over to another desk and said they were told they can't push those through, but i should be fine at the airport.
At the airport the counter agent said it was my fault and that I shouldn't book tickets that late, and especially award tickets. She then said she was done talking to me and I should wait and if it never ticketed it was my own fault and she has others to take care of.
THE GOOD:
Upon my request a supervisor actually came!
The supervisor spent close to 2 hours on the phone with advantage and they got it ticketed!
I was too close to departure to check bags, get food or drinks, or do anything but race to the gate, but damn she was nice and persistent with whoever she spoke with and I got on the flight!
Thanks Supervisor Hero!
The counter agent
After deciding to purchase an online web special domestic first class ticket just hours before the flight departed, the ticket showed pending, called in to 1800 and they called over to another desk and said they were told they can't push those through, but i should be fine at the airport.
At the airport the counter agent said it was my fault and that I shouldn't book tickets that late, and especially award tickets. She then said she was done talking to me and I should wait and if it never ticketed it was my own fault and she has others to take care of.
THE GOOD:
Upon my request a supervisor actually came!
The supervisor spent close to 2 hours on the phone with advantage and they got it ticketed!
I was too close to departure to check bags, get food or drinks, or do anything but race to the gate, but damn she was nice and persistent with whoever she spoke with and I got on the flight!
Thanks Supervisor Hero!
The counter agent
Jan 10, 2020, 8:46 am
#37
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
only to see non rev's or GA pals get the seats...
Jan 10, 2020, 9:10 am
#38
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,256
I believe DL has that feature too... but the chances of ever seeing F on DL is pretty much a mirage... my wife who whose to fly with the dark side, ( now with AA exp)has seen plenty of times, she was number 1 on the upgrade list, only to see non rev's or GA pals get the seats...
Jan 10, 2020, 9:30 am
#39
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,413
As UA refugee, I've been super pleasantly surprised with the quality of AA's phone agents. Maybe I'm just on a lucky streak, but they've all been exceptionally pleasant and competent. Much, much better than UA (where we learn to avoid calling if at all possible).
The exception being domestic t-cons, where UA only upgrades with instruments. And then only rarely.
The exception being domestic t-cons, where UA only upgrades with instruments. And then only rarely.
Jan 10, 2020, 12:50 pm
#43
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,811
Jan 10, 2020, 1:08 pm
#44
Original Poster
Join Date: Jan 2020
Programs: AA
Posts: 5
You mention being able to enjoy "Flagship First" in your original post. Do you mean the Flagship lounge, or were you flying Flagship First and able to take advantage of the private First class dining room in the Flagship Lounge? Or were you referring to being able to enjoy the perks of a PlatPro that gains admittance to the FL when flying in any class of service on AA to an international destination?
(with that said, the Pier at HKG might be the ultimate -- and another perk I would not have been able to enjoy without PlatPro status)
Jan 10, 2020, 3:22 pm
#45
Join Date: Mar 2007
Programs: AA EXP
Posts: 67
As UA refugee, I've been super pleasantly surprised with the quality of AA's phone agents. Maybe I'm just on a lucky streak, but they've all been exceptionally pleasant and competent. Much, much better than UA (where we learn to avoid calling if at all possible).
The exception being domestic t-cons, where UA only upgrades with instruments. And then only rarely.
The exception being domestic t-cons, where UA only upgrades with instruments. And then only rarely.
