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Wrong AAdvantage number on partner award?

Wrong AAdvantage number on partner award?

Old Jan 3, 20, 4:48 pm
  #1  
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Join Date: Dec 2011
Location: East or West
Posts: 341
Wrong AAdvantage number on partner award?

Redeemed an award, but the partner PNR (Sabre) shows 2 different AAdvantage numbers, mine and one that does not belong to me. AA reps say that the additional AAdvantage number appears to have nothing to do with me or my household or anyone that has traveled with me, but (for good reason) will not give me what info is associated with that AAdvantage number. AA is also telling me they do not see the additional AAdvantage number on the PNR. However, looking at the PNR on QR, AY, and RJ websites, the additional AAdvantage number is showing either as primary or as additional. Anyone have this happen before or know what it could be?

NOTE: I tried over-writing the frequent flyer number on some of these other airline sites that allow you to do so, for example switching it to my BA. The result is that my real number gets switched to the new number, but the "extra" number is still attached as a secondary number.
MahiMahi524 is offline  
Old Jan 3, 20, 4:49 pm
  #2  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 7,017
I would just call whatever partner carrier the award is on and have them clean it up from their side.
JJeffrey is offline  
Old Jan 3, 20, 5:35 pm
  #3  
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Join Date: Dec 2011
Location: East or West
Posts: 341
They said they are unable to remove the FFN which is why I called AA to do it... but AA canít see it. I would just leave it except the duplicate FFN is causing problems with other services like seat selection and adding contact and passport info.
MahiMahi524 is offline  

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