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Glitch: Extra "Complimentary" SWUs in Account 1/1/2020 (now clawed back)

Glitch: Extra "Complimentary" SWUs in Account 1/1/2020 (now clawed back)

Old Jan 2, 20, 12:09 am
  #1  
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Join Date: Jan 2011
Location: STL/ORD/SAN
Programs: AA EXP, AS MVPG75K, BA Silver, accidental DL FO, HH Diamond, Marriott Gold, AmEx PLT
Posts: 1,225
Glitch: Extra "Complimentary" SWUs in Account 1/1/2020 (now clawed back)

Long-time EP here who more than my usual historical EQMs/EQDs in 2019. I had already received the SWUs to which I was entitled for surpassing the 100k and higher thresholds but noted extra SWUs in my account today listed as "complimentary." Still an EP (no CK upgrade), but have personally not had this happen (or heard of it happening to others) in prior years.

Did this happen to anyone else? Any insight?
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Old Jan 2, 20, 12:10 am
  #2  
 
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 822
Happened to me, too.

I have 4 from requalifying, 2 from the 150K EQM, and 2 more that appeared on Dec 31.
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Old Jan 2, 20, 12:21 am
  #3  
 
Join Date: Nov 2015
Programs: AAdvantage EXP, Marriott Ambassador (LT Titanium)
Posts: 78
Originally Posted by DMPHL View Post
Happened to me, too.

I have 4 from requalifying, 2 from the 150K EQM, and 2 more that appeared on Dec 31.
Exactly the same here. Ambitious to think it’s a New Years gift?
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Old Jan 2, 20, 12:22 am
  #4  
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Join Date: Feb 2013
Location: PHX
Programs: DL PM (and falling fast!), AA EXP, IHG Spire, IC Amb
Posts: 4,021
Wow...I also have 2 extra SWUs in my account today.

gotta be some sort of glitch with the new year.
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Old Jan 2, 20, 12:31 am
  #5  
 
Join Date: Oct 2001
Location: Fort Worth, Texas USA
Programs: AA Executive Platinum 5 million miles
Posts: 990
Checked and I have the 4 for requalifying, 2 for the 150,000 mile threshold, and 2 more for a total of 8.

2020 is at least my tenth consecutive year of being EP.
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Last edited by FlyForFun; Jan 2, 20 at 12:56 am
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Old Jan 2, 20, 12:37 am
  #6  
 
Join Date: Nov 2015
Programs: AAdvantage EXP, Marriott Ambassador (LT Titanium)
Posts: 78
Random thought... any non-EPs able to check if they too received 2 SWUs?
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Old Jan 2, 20, 12:40 am
  #7  
 
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp (2020 is first and last year). Enterprise Platinum woo-hoo!
Posts: 3,220
New EP here - account shows the 4 I'm entitled to.
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Old Jan 2, 20, 1:48 am
  #8  
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 87,115
Maybe AA doubled the two extra at 150,000, either in error or by design.
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Old Jan 2, 20, 1:53 am
  #9  
 
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,258
Must be a mistake, AA actually giving EXP a bonus like that would be awesome.
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Old Jan 2, 20, 2:34 am
  #10  
 
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 2,386
Great
now you all forced me to check my AA account
would not be so bad ,except I have to look at zeros
all the way across
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Old Jan 2, 20, 2:43 am
  #11  
Original Poster
 
Join Date: Jan 2011
Location: STL/ORD/SAN
Programs: AA EXP, AS MVPG75K, BA Silver, accidental DL FO, HH Diamond, Marriott Gold, AmEx PLT
Posts: 1,225
I don’t know about it being a mistake, because the additional ones are specifically labeled as “complimentary,” whereas the ones earned through the published rules are labeled “Executive Platinum.” (I’m referring specifically to how they’re listed in the app wallet).
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Old Jan 2, 20, 2:51 am
  #12  
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Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
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Originally Posted by sam2k2002 View Post
Random thought... any non-EPs able to check if they too received 2 SWUs?
I have no status and I got 4 of them.................
OK, kidding.. LT PLT and 0.
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Old Jan 2, 20, 3:58 am
  #13  
 
Join Date: Aug 2011
Location: MIA
Programs: DL Plat, AA EXP, UA Silver, Marriott LTT, HH Diamond (Aspire)
Posts: 403
Yep, got an extra 2 as well
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Old Jan 2, 20, 5:09 am
  #14  
 
Join Date: May 2011
Location: Nottingham, UK
Programs: HHonors - Diamond, AA - EXP
Posts: 148
No extras for me, just left with the two remianing from my 4 from requalification.
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Old Jan 2, 20, 5:25 am
  #15  
 
Join Date: Aug 2011
Location: MIA
Programs: DL Plat, AA EXP, UA Silver, Marriott LTT, HH Diamond (Aspire)
Posts: 403
While indeed 2 of them are labeled "Complimentary" - those "coincide" with me reaching 150K (and I believe I had to select them from a bunch of choices) - while the two added 31 December are labelled "Executive Platinum" - I wasn't too far from 200K - can't remember the specifics but recall thinking of flying BA - to ZRH rather than LX to make 200K but I definitely hadn't reached 200K by the end of the year.
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