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Glitch: Extra "Complimentary" SWUs in Account 1/1/2020 (now clawed back)

Glitch: Extra "Complimentary" SWUs in Account 1/1/2020 (now clawed back)

Old Jan 2, 20, 8:54 am
  #31  
 
Join Date: Mar 2007
Programs: AA EXP
Posts: 65
Originally Posted by dave_261
All of these data points make me think that AA's IT system was never updated from last year, when EXP/CK got 2 more SWU at 150K and 2 more at 200K.

Seems like someone forgot to remove the code... and since it's a holiday week, I'm guessing this will be remedied by early next week.
Me too, I chose two SWU (marked complimentary) after the two and four from "exec plat" for a total of 8.
lizthegrey is offline  
Old Jan 2, 20, 8:59 am
  #32  
 
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,120
No extra, was at around 141k EQMs last year.
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Old Jan 2, 20, 9:15 am
  #33  
 
Join Date: Aug 2006
Programs: AA EXP
Posts: 362
I got 2 extra "complimentary" also. Just over 150k eqm so got two for that and 2 complimentary ones.
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Old Jan 2, 20, 9:28 am
  #34  
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Join Date: Aug 2012
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Originally Posted by dave_261
All of these data points make me think that AA's IT system was never updated from last year, when EXP/CK got 2 more SWU at 150K and 2 more at 200K.

Seems like someone forgot to remove the code... and since it's a holiday week, I'm guessing this will be remedied by early next week.
Yeah. Looks like it auto posted the milestone rewards as SWUs for everyone who qualified, regardless whether they selected it yet
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Old Jan 2, 20, 10:24 am
  #35  
 
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,905
EXP with 110K EQM and just the regular 4 SWUs for me.
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Old Jan 2, 20, 10:27 am
  #36  
 
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,143
Nope. Got my 4 back in May and none since. Stopped at 125k EQM.
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Old Jan 2, 20, 10:28 am
  #37  
 
Join Date: Jan 2005
Location: San Diego US and Brisbane AU
Programs: AA EXP/2MM - DL PM - OZ Diamond - Bonvoy LTT - Hyatt Glob - IHG Plat - National EE - Sixt Platinum
Posts: 1,314
Originally Posted by dave_261
All of these data points make me think that AA's IT system was never updated from last year, when EXP/CK got 2 more SWU at 150K and 2 more at 200K.

Seems like someone forgot to remove the code... and since it's a holiday week, I'm guessing this will be remedied by early next week.
Originally Posted by Antarius
Yeah. Looks like it auto posted the milestone rewards as SWUs for everyone who qualified, regardless whether they selected it yet
Yep, I'm at 209k EQM and I chose the 40k miles at both milestones instead of the SWUs. Seeing 4 extra SWUs in my account now...
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Old Jan 2, 20, 10:46 am
  #38  
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Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,390
Originally Posted by MSPeconomist
Maybe AA doubled the two extra at 150,000, either in error or by design.
I flew 150k EQMs but did NOT select my "bonus gift" yet but did get 2 extra's deposited Dec 31 that say "EXEC PLT"

Last edited by 355F1; Jan 2, 20 at 10:52 am
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Old Jan 2, 20, 10:54 am
  #39  
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Join Date: May 2019
Location: Chicago
Programs: ,united 1k, AA EXP, HH Diamond,BA gold, Hyatt globalist
Posts: 974
Seems like this is only relevant to those who have surpassed 150k eqms.
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united 1k flyer is offline  
Old Jan 2, 20, 11:19 am
  #40  
 
Join Date: Jun 2014
Location: Over the North Atlantic
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Its a feature! Not a bug! (I wish).
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Old Jan 2, 20, 11:37 am
  #41  
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Originally Posted by 355F1
I flew 150k EQMs but did NOT select my "bonus gift" yet but did get 2 extra's deposited Dec 31 that say "EXEC PLT"
Same here. 200k, so have 4 extra.

Likely just a glitch where it auto posted for everyone
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Old Jan 2, 20, 11:45 am
  #42  
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Join Date: Feb 2013
Location: PHX
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Originally Posted by Antarius
Same here. 200k, so have 4 extra.

Likely just a glitch where it auto posted for everyone

yep. Thats what Im thinking too.
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Old Jan 2, 20, 12:09 pm
  #43  
 
Join Date: Feb 2008
Location: LAX/ORD/HNL
Programs: AA EXP, 4.6 MM, LT Pt, HH Diamond, Marriott Platinum
Posts: 432
After seeing this thread, I checked my account and, sure enough, there were two extra SWU's for a total of eight. I'm not complaining.
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Old Jan 2, 20, 12:15 pm
  #44  
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Originally Posted by Antarius
Likely just a glitch where it auto posted for everyone
For those earning >150 K EQM
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Old Jan 2, 20, 12:34 pm
  #45  
 
Join Date: Jan 2020
Programs: American Airlines, Marriott Bonvoy
Posts: 2
Im over 150k but under 200k. I have not chosen my 150k option yet in the wallet. Received 2 SWU's on the 31st marked as "Exec Plat". Thinking like most this is a system error. Can only imagine it going 1 of 3 ways:

American states there was an issue and lets us keep them
American states there was an issue and redacts them
American hasn't sent out marketing material for a promo they could be targeting FF's over the 150k amount
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