Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

ARCHIVE: AA Concierge Key / ConciergeKey / CK members (2015-

ARCHIVE: AA Concierge Key / ConciergeKey / CK members (2015-

Old Jan 3, 15, 8:21 pm
  #1  
 
Join Date: Jan 2015
Location: DFW
Programs: AA EXP/CK/1 MM, Hilton Diamond, Marriott Gold, Hotels.com Gold, National Car EMC
Posts: 19
AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Newbie to FT but experienced traveler here.

I have couple of questions for the seasoned INTERNATIONAL travelers.

1. Anyone with CK experience in HKG, can you share your experience?
(I have a 1 hr 20 min transit to China Airlines and I always get lost in HKG so I have requested for a CK rep to assist but little worried...)

2. Does AA offer baggage check-through on SEPARATE TICKET on a NON-OW airline? (I emailed CK and they said YES until end of Jan. 2015. However, there was a thread on FT that says NO...)
PacRim is offline  
Old Jan 3, 15, 8:40 pm
  #2  
Suspended
 
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,734
Originally Posted by PacRim View Post
Newbie to FT but experienced traveler here.

I have couple of questions for the seasoned INTERNATIONAL travelers.

1. Anyone with CK experience in HKG, can you share your experience?
(I have a 1 hr 20 min transit to China Airlines and I always get lost in HKG so I have requested for a CK rep to assist but little worried...)

2. Does AA offer baggage check-through on SEPARATE TICKET on a NON-OW airline? (I emailed CK and they said YES until end of Jan. 2015. However, there was a thread on FT that says NO...)
2. AA interlines to CI so should be no problem if before Feb 1. Always at discretion of check-in agent however

1. Did CK desk confirm that they have that facility/availability at HKG?
JonNYC is offline  
Old Jan 3, 15, 9:14 pm
  #3  
 
Join Date: Jan 2015
Location: DFW
Programs: AA EXP/CK/1 MM, Hilton Diamond, Marriott Gold, Hotels.com Gold, National Car EMC
Posts: 19
Originally Posted by JonNYC View Post
2. AA interlines to CI so should be no problem if before Feb 1. Always at discretion of check-in agent however

1. Did CK desk confirm that they have that facility/availability at HKG?
Thanks for ur reply JonNYC.

Yes, CK confirmed they'll have a rep waiting upon my arrival to HKG but they asked for my baggage to check-through otherwise I might not have enough time...
I guess my question is how helpful are the HKG CK reps? Will they assist me with speedy custom/security check, luggage retrieval (if needed), re-ticketing (if needed), etc...
PacRim is offline  
Old Jan 4, 15, 6:15 am
  #4  
 
Join Date: Aug 2009
Location: MIA/FLL
Programs: AA-gold(MM); Marriott-Lifetime Titanium Elite; Hilton-Gold; Hyatt & MLife-Platinum, RCI-Diamond
Posts: 502
Originally Posted by murfbabe View Post
I noticed last year that one of my colleagues got ck when he had been 3 consecutive years at exp. I'm now 3 years and got mine this morning - my travel in each year has been very similar so that seems to be another element to the ck qualification logic? Doesn't look like additional swu's though and the household benefits would have been great
ah, this makes sense to me. Quite a few from my office, including me, did in fact get CK after three consecutive years at exp. For me two more years at exp, then last year dropped to Plat. so I didn't do another 3 years in a row. I did get my exp back for 2015. But haven't seen CK again since 2011, nor anyone in my office since work travel has deceased considerably.
trekker954 is offline  
Old Jan 4, 15, 7:58 am
  #5  
 
Join Date: Nov 2014
Location: DFW, HKG, J Cabin
Programs: AA EXP, UA 1K, DL DM, AS 75K,VA Silver, MR Titanium, HH Gold
Posts: 904
Originally Posted by PacRim View Post
Newbie to FT but experienced traveler here.

I have couple of questions for the seasoned INTERNATIONAL travelers.

1. Anyone with CK experience in HKG, can you share your experience?
(I have a 1 hr 20 min transit to China Airlines and I always get lost in HKG so I have requested for a CK rep to assist but little worried...)

2. Does AA offer baggage check-through on SEPARATE TICKET on a NON-OW airline? (I emailed CK and they said YES until end of Jan. 2015. However, there was a thread on FT that says NO...)
I have been met by CK twice in HK, after coming off 137/138 in Business. Very helpful and very quick. Just as a note- requesting it gets you nothing, its all "random" and based on connection times and such. Everytime I have called to request it I never get it, but im batting about 60% on intl meets just saying nothing.

I have had AA able to do it from AA>Alaska, but beyond that I am of no help as I never check bags.
IWontRegretThis is offline  
Old Jan 4, 15, 8:10 am
  #6  
 
Join Date: Jan 2015
Location: DFW
Programs: AA EXP/CK/1 MM, Hilton Diamond, Marriott Gold, Hotels.com Gold, National Car EMC
Posts: 19
Originally Posted by IWontRegretThis View Post
I have been met by CK twice in HK, after coming off 137/138 in Business. Very helpful and very quick. Just as a note- requesting it gets you nothing, its all "random" and based on connection times and such. Everytime I have called to request it I never get it, but im batting about 60% on intl meets just saying nothing.

I have had AA able to do it from AA>Alaska, but beyond that I am of no help as I never check bags.
Thank you for sharing your experience IWRT.

I'll keep that in mind so I don't wait around for the CK rep if I don't see one waiting for me in HKG. My fingers crossed that everything goes well.... I've had some real bad experiences at HKIA...
PacRim is offline  
Old Jan 4, 15, 9:02 am
  #7  
 
Join Date: Nov 2014
Location: DFW, HKG, J Cabin
Programs: AA EXP, UA 1K, DL DM, AS 75K,VA Silver, MR Titanium, HH Gold
Posts: 904
Originally Posted by PacRim View Post
Thank you for sharing your experience IWRT.

I'll keep that in mind so I don't wait around for the CK rep if I don't see one waiting for me in HKG. My fingers crossed that everything goes well.... I've had some real bad experiences at HKIA...
If they meet you, it will be literally after you walk off the Jetbridge, their would be a agent with a tablet (ipad?) with your name on it. That is how it was for me in HK and most recently in LHR.

On another note, I have also been met in DFW with an agent that offered me a sooner boarding pass that my current (DFW to SFO) but I guess they didnt see that I was traveling with a friend (picked her up in DFW from AUS), and it was an award ticket. Very nice service. I have yet to encounter anyone in the CK program that doesn't deserve applause for going above and beyond.
IWontRegretThis is offline  
Old Jan 14, 15, 3:38 pm
  #8  
 
Join Date: Jun 2013
Location: Chicago, IL
Programs: AAdvantage Gold, United MileagePlus Gold, Marriott Rewards Gold, SPG Gold, Hilton HHonors Gold
Posts: 100
AA Concierge Key / ConciergeKey (Summer 2013 & later, consolidated)

Received a box of chocolates from the CK team today. Nice touch.
mgarrett96 is offline  
Old Jan 14, 15, 6:29 pm
  #9  
abk
 
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm. SPG LT Titanium. UA 712,524 miles and no longer trying.
Posts: 2,930
Originally Posted by PacRim View Post
Thank you for sharing your experience IWRT.

I'll keep that in mind so I don't wait around for the CK rep if I don't see one waiting for me in HKG. My fingers crossed that everything goes well.... I've had some real bad experiences at HKIA...
Not sure where you are connecting to but if connect to Cathay/Dragon you would avoid any issue whatsoever.
abk is offline  
Old Jan 14, 15, 8:24 pm
  #10  
 
Join Date: Feb 2004
Location: San Jose, CA, USA
Posts: 546
Originally Posted by mgarrett96 View Post
Received a box of chocolates from the CK team today. Nice touch.
same here. thought it was the 2015 card in an oversized box but it was the same thing you got. Very nice touch indeed!
swajames is offline  
Old Jan 15, 15, 9:13 am
  #11  
 
Join Date: May 2008
Location: DFW
Programs: AA CK, Marriott LT Ti, Hertz 5*, Avis PC
Posts: 504
Looks like I have something to look forward to when I get home. I'm guessing membership packets will be in the mail in late January.
ttusqrl is offline  
Old Jan 15, 15, 11:22 am
  #12  
 
Join Date: Dec 2010
Location: JFK
Programs: AA EXP/CK 2M+
Posts: 539
Received chocolates also. My staff ate them all today. Reports were they were quite good quality.
phil_flyer is offline  
Old Jan 15, 15, 11:42 am
  #13  
 
Join Date: Aug 2005
Location: Santa Monica, CA
Programs: AA CK, Marriott Plat
Posts: 191
Arrived today and also received the nice touch by CK.
Carioca is offline  
Old Jan 19, 15, 1:24 pm
  #14  
 
Join Date: Jan 2015
Location: DFW
Programs: AA EXP/CK/1 MM, Hilton Diamond, Marriott Gold, Hotels.com Gold, National Car EMC
Posts: 19
Originally Posted by IWontRegretThis View Post
If they meet you, it will be literally after you walk off the Jetbridge, their would be a agent with a tablet (ipad?) with your name on it. That is how it was for me in HK and most recently in LHR.

On another note, I have also been met in DFW with an agent that offered me a sooner boarding pass that my current (DFW to SFO) but I guess they didnt see that I was traveling with a friend (picked her up in DFW from AUS), and it was an award ticket. Very nice service. I have yet to encounter anyone in the CK program that doesn't deserve applause for going above and beyond.
Just got back from my DFW/HKG/TPE/China trip and here is my CK experience.

DFW - Nothing special. I was able to check my luggage all day through TPE although my second leg was on China Airlines but this was not because I was CK. No greet or special recognition

HKG - I was met by CK rep in HKG and to assist me with my transfer. (I requested for this via email prior to my flight) My arrival flight was delayed so I only had 50 minutes to go to the transfer desk, get new boarding pass and get to the gate. CK rep walked me to the China Airlines ticketing desk and helped me to get the new boarding pass. It made things lot easier since she spoke Cantonese. Then she escorted me through CREW security check point and got through without waiting in line. I got to my new gate with ticket in hand within 30 minutes. Very happy with her service!

On return flight to DFW, I was met by another CK rep in HKG during my check in. He said Hi and identified himself as the CK rep and.... that was it. Since the immigration line was fairly long, I was hoping he could escort me to the CREW line but nothing... I saw him again at the gate and he said Hi again and... nothing. Since most of Asia has one of the worst boarding procedures, I was hoping he would allow me to board early but didn't happen.

All in all, I only felt special during my transit which I really appreciated.

BTW, I was notified before Christmas but nothing in mail yet... No chocolates nor welcome kit with card. Hopefully today.
PacRim is offline  
Old Jan 19, 15, 8:02 pm
  #15  
 
Join Date: Jul 2009
Location: USA
Programs: AA PLT, UA GLD, Bonvoy Titan, HH Dia, WoH Glob
Posts: 2,620
Do CK invites always happen via email or do they sometimes call you by phone? Anyone recently invited via a phone call?
Time traveller is offline  

Thread Tools
Search this Thread
Search Engine: