rumboj

Unfortunately, the agent made a mistake. And AA should apologize for that and provide some re-training. They might even throw you some bonus miles as a goodwill gesture. However, you really aren’t due anything else. You earned FF metrics incorrectly and the airline has every right to correct it. Just as you would seek to correct it if it were the other way around.

Look, I am a chronic complainer and I consider myself to be exceptionally good at it. By the time I am done writing a complaint to a company, the person reading it tends to feel so much empathy (or at least the strong desire to put the issue to rest quickly) that they usually just give me what I want. However, I would not even know where to begin in crafting an email complaint for this issue that would allow you to get the EQD and EQM that you want/seek/need.

Please let us know how your flights turned out yesterday, because we are all hoping you took them and re-qualified for EXP status.

enviroian

So, OP....it is 1/1/20. What say you??

cbrown5294

After my last conversation with the top supervisor at Advantage late a Monday she 100% agreed while an original posting error the other supervisor on Friday made the ultimate final error by assuring me all was ok. She wrote up a report and kicked it up to the Executive offices and said will hear from them in January sometime. In her opinion it’s not right and was very vocal about that
No way I have AA another dollar the last day of the year. If the offices come back and don’t stand behind what their agent said I am going to walk away from
AA and focus all on Delta . I always end around 100k with Delta with $10-$13k spend . Could easily move over all the AA biz and get Diamond. I am also Hawaiian Gold and with sole flying back and forth on HA for my Hawaii trips hit HA Platinum

yesterday spent the day reviewing all my AA flights the past 24 months and came to the realization except a few lax-dfw flights all others were ones I went far out of my way to earn on AA and had to endure crappy USAir transcon/oasis 737s and pain in the neck Eagles nest at Lax.
In the end I truly realized that this issue forced me to take a look back and realign my strategy moving forward. Sure I will take the occasional Lax-Jfk and upgrade to FC when I want to and if I am purchasing BC to Europe maybe still fly AA due to the nice 773 but that’s all paid anyways so for all my domestic and Hawaii flying time to focus on the ones that are best for these routes

Sometimes you have to take a step back and take off the blindfold and put down the cool aid

As my favorite Grateful Dead quote goes

rumboj

We here at American Airlines have enjoyed serving you and we wish you all the best with your upcoming travels on Delta.

MSPeconomist

Welcome to DL, but sorry to hear the story.

enviroian

Probably not I'm afraid.

JonNYC

Based on what, exactly?

SamOF

To those of you saying the OP didn't get messed with, are you fully considering the part where a supervisor told him that AA would honor the original error? If not for that, would totally agree, but to rules-lawyer this s**t the way you all love to, there is nothing in the AAdvantage terms and conditions that says an agent of AA cannot waive a term, and it seems quite clear to me that a supervisor telling the OP that she would restore the posting error is waiving the term that flights post under the original booking class. This is particularly true on a date where the OP obviously had to rely on that statement for his year-end plans.

With that said, good god OP, what were you thinking? If you get a J-class posting error, do not try to get your missing handful of Hyatt points!

CMTinPHL

+1!!! How many Hyatt points could he be talking about? I note OP never shared that.

sombrachinesca

If the issue was LHR-MAD being posted in J instead of I, I’m not sure how that results in a several thousand EQP reduction. LHR-MAD is about 770 miles, so that should be the amount deducted from the account. If this all happened before departure (in LA), I’m not sure why AA/BA/IB couldn’t have gotten a business class passenger to BCN...?

donotblink

Special fares - fare data unavailable vs the actual fare.

dkc192

Or the long-haul LAX-LHR got rebooked into/reposted as J as well.

Antarius

I've been told loads of BS by agents, supervisors included. Sometimes you get lucky and other times you do not. AA has a rapidly declining service standard, it appears, so it isnt out of the ordinary to hear agents making up rules or applying their own personal opinion to it

In the cases where you do not, it's tough sledding arguing that you were wrong, the agent was also wrong and therefore you should get the wrong behavior to stand.

The broader issue is covered by your last paragraph. If you are relying on an error in your favor, do not call attention to it. And if you do, and it goes back to how it was, then that's what you were slated to get in the first place.

mvoight

Great, is there written evidence of what the supervisor allegedly said?
Even if we believe the supervisor had said that, if it went to court it doesn't matter what is beleived to have happened, it is what can be proven.

SamOF

I mean, there's certainly evidence in the PNR history, and likely a recorded phone call as well. All of which would be discoverable evidence if there were somehow a court case about this.

And all of which AA has easy access to, if they wanted to verify what the supervisor said.