Award: AA.com says NO. EF says YES. AA agent says YES
I got an EF alert that BA 207 (lhr-mia), July 4 2020, had 2 mile saver awards available. EF search said they were available.
When I looked on AA.com... and it only showed flights with connections. BA 207 was not listed. BUT... when I called AA.... the agent saw the 2 mile saver awards as being available. And booked me on that flight. Any ideas... on what is going on? |
Can't say what's going on, but a similar thing happened to me a couple years ago, except it was AA metal. Saw it on EF and not on AA.com, called in and was able to book. Also had agent waive phone fee since I wasn't able to book on AA.com.
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AA.COM does not show real-time inventory (on initial display), as far as I know. When you actually try to book, then it does and sometimes you are kicked-back because inventory shown is no longer available. EF checks real-time, as do AA agents. Thus newly available inventory may now show immediately on AA.COM. At least that's my understanding.
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Good information. Thanks! :)
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Originally Posted by Madison Guy
(Post 31870680)
AA.COM does not show real-time inventory (on initial display), as far as I know. When you actually try to book, then it does and sometimes you are kicked-back because inventory shown is no longer available. EF checks real-time, as do AA agents. Thus newly available inventory may now show immediately on AA.COM. At least that's my understanding.
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Originally Posted by AA Flyer
(Post 31872492)
can anyone verify this? if true... very frustrating to learn that aa,com is not accurate for award searches
Last year when I was looking for award travel to Australia, Expert Flyer caught some Qantas inventory and I called and was able to book it. The AA website never had it. |
Originally Posted by AA Flyer
(Post 31872492)
can anyone verify this? if true... very frustrating to learn that aa,com is not accurate for award searches
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For the reason about aa.com showing delayed/not-realtime data, I always call in to book tricky or longhaul reward flights. It's just easier :)
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Originally Posted by goldtiger
(Post 31874135)
For the reason about aa.com showing delayed/not-realtime data, I always call in to book tricky or longhaul reward flights. It's just easier :)
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Originally Posted by Madison Guy
(Post 31874140)
Totally agree, and where that works great for CK/EXP, you can get hit with booking charges otherwise. (I believe... Sadly I will be finding out soon enough for myself!)
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Originally Posted by goldtiger
(Post 31874157)
Yeah, calling in naturally works best when wait times are low (ex: EXP/CK desks usually have low waits which makes it a bit more convenient)... but I'm sure if you're friendly & nice on the call as a GLD/Plat/PlatPro/etc. elite they'll make an effort to waive the phone fee if you explain why you called in vs. tried booking online.
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