Award change to AA due to cancelled BA flight - Fee Refund?
#1
Original Poster
Join Date: Jun 2016
Posts: 81
Award change to AA due to cancelled BA flight - Fee Refund?
Hi!
My wife and I booked (on separate PNRs) milesaaver award flights from SJC to SVO for early Feb with the transatlantic leg on BA connecting to Finnair in LHR and HEL as it was the only option at the time. We held our noses and paid the sky-high BA carrier surcharge.
Fast forward to this morning when I got a notice that BA278 SJC-LHR was cancelled. I called and was able to get us on AA metal for the transatlantic leg to connect to the original Finnair flights. I didn't look to see if there was existing award availability at the saver level before calling in so I'm not sure if they opened it up for us (in case that matters).
Given that we are no longer on a BA flight, can we get the carrier surcharge refunded? If so, would it be through the standard AA refund page?
Thanks!
-Peter
My wife and I booked (on separate PNRs) milesaaver award flights from SJC to SVO for early Feb with the transatlantic leg on BA connecting to Finnair in LHR and HEL as it was the only option at the time. We held our noses and paid the sky-high BA carrier surcharge.
Fast forward to this morning when I got a notice that BA278 SJC-LHR was cancelled. I called and was able to get us on AA metal for the transatlantic leg to connect to the original Finnair flights. I didn't look to see if there was existing award availability at the saver level before calling in so I'm not sure if they opened it up for us (in case that matters).
Given that we are no longer on a BA flight, can we get the carrier surcharge refunded? If so, would it be through the standard AA refund page?
Thanks!
-Peter
#2
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
If you originally booked AA on the transatlantic segment and they cancelled and you get rebooked on BA, do they come back and charge you BA atrocious fees? No, they don't. Regardless, the moment to ask was when you called this AM. Those are the people to talk too.
#6
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,528
Indeed, the accommodation of a cancelled flight doesn’t come with the recalculation of taxes and charges. If there was award space you could have got a full refund and then rebooked but chances are they rebooked you on aa when there was no award space so you can’t really have it both ways.
#7
Original Poster
Join Date: Jun 2016
Posts: 81
Point taken everyone. I suppose if I stop to consider it, the thought of two business class saaver fares available one month out LAX-LHR seems fairly ludicrous. I agree that given that they were opened up for us means that I'm getting what I originally paid for.
Thanks gang!
Thanks gang!
#10
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Hi!
My wife and I booked (on separate PNRs) milesaaver award flights from SJC to SVO for early Feb with the transatlantic leg on BA connecting to Finnair in LHR and HEL as it was the only option at the time. We held our noses and paid the sky-high BA carrier surcharge.
Fast forward to this morning when I got a notice that BA278 SJC-LHR was cancelled. I called and was able to get us on AA metal for the transatlantic leg to connect to the original Finnair flights. I didn't look to see if there was existing award availability at the saver level before calling in so I'm not sure if they opened it up for us (in case that matters).
Given that we are no longer on a BA flight, can we get the carrier surcharge refunded? If so, would it be through the standard AA refund page?
Thanks!
-Peter
My wife and I booked (on separate PNRs) milesaaver award flights from SJC to SVO for early Feb with the transatlantic leg on BA connecting to Finnair in LHR and HEL as it was the only option at the time. We held our noses and paid the sky-high BA carrier surcharge.
Fast forward to this morning when I got a notice that BA278 SJC-LHR was cancelled. I called and was able to get us on AA metal for the transatlantic leg to connect to the original Finnair flights. I didn't look to see if there was existing award availability at the saver level before calling in so I'm not sure if they opened it up for us (in case that matters).
Given that we are no longer on a BA flight, can we get the carrier surcharge refunded? If so, would it be through the standard AA refund page?
Thanks!
-Peter
- and you can do this by calling AAdvantage (whichever desk corresponds with your status or the general number) and they can initiate the refund process back to the card on file. It may take a bit as they separate YQ but as those are quite hefty, it's well worth your time. Your line should be something to the effect that BA cancelled a flight, you were moved to AA metal and you're checking to initiate about a refund of BA's applicable carrier-imposed surcharges.
That American re-accommodated you on their metal has nothing to do with your ability to request a refund of those BA carrier-imposed fees.
PS: Yes, American uses a process to "oversell" or open saver inventory when none exists to address schedule changes and OW-related routing matters such as this so that procedure was very likely taken here. What the agent missed was processing the surcharge refund request in the same call.
#11
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Of course you are entitled to a refund of BA's carrier surcharges. AA will not require those surcharges and thus, BA has that revenue right now although it has not provided the service.
The assertion that it is fair not to refund the surcharge because AA would not have charged it had the reroute gone the other way, e.g. AA-to-BA, is a fallacy. Neither EC 261/2004 nor US DOT rules permit this.
The assertion that it is fair not to refund the surcharge because AA would not have charged it had the reroute gone the other way, e.g. AA-to-BA, is a fallacy. Neither EC 261/2004 nor US DOT rules permit this.
#12
Original Poster
Join Date: Jun 2016
Posts: 81
Thanks again for the help, everyone!
I called American and spoke with an agent just now. She put on hold to check, came back and said yes the "difference in taxes and fees" would be refunded. I assume there are notes associated with the PNR/ticket as she noted my wife was changed also without my saying so.
However, the instructions she gave me were to submit a request via the 'Share with us' generic link after flying. This isn't necessarily a confidence-inspiring process description. I suppose the way to do it is likely the 'Receipts and Refunds' link, but I wanted to see what your thoughts were on submitting after the fact or HUCA to try to do it now?
I called American and spoke with an agent just now. She put on hold to check, came back and said yes the "difference in taxes and fees" would be refunded. I assume there are notes associated with the PNR/ticket as she noted my wife was changed also without my saying so.
However, the instructions she gave me were to submit a request via the 'Share with us' generic link after flying. This isn't necessarily a confidence-inspiring process description. I suppose the way to do it is likely the 'Receipts and Refunds' link, but I wanted to see what your thoughts were on submitting after the fact or HUCA to try to do it now?
#15
Join Date: Sep 2001
Location: charlotte NC
Programs: AA EP
Posts: 573
Thanks again for the help, everyone!
I called American and spoke with an agent just now. She put on hold to check, came back and said yes the "difference in taxes and fees" would be refunded. I assume there are notes associated with the PNR/ticket as she noted my wife was changed also without my saying so.
However, the instructions she gave me were to submit a request via the 'Share with us' generic link after flying. This isn't necessarily a confidence-inspiring process description. I suppose the way to do it is likely the 'Receipts and Refunds' link, but I wanted to see what your thoughts were on submitting after the fact or HUCA to try to do it now?
I called American and spoke with an agent just now. She put on hold to check, came back and said yes the "difference in taxes and fees" would be refunded. I assume there are notes associated with the PNR/ticket as she noted my wife was changed also without my saying so.
However, the instructions she gave me were to submit a request via the 'Share with us' generic link after flying. This isn't necessarily a confidence-inspiring process description. I suppose the way to do it is likely the 'Receipts and Refunds' link, but I wanted to see what your thoughts were on submitting after the fact or HUCA to try to do it now?