Food & Beverage Service Cuts on non-Flagship Transcons 8 Dec 2019
Dec 8, 2019, 5:22 pm
#17
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Really? AA has good service (one bad summer does not make a bad airline -- DL and UA have both had bad periods), fleet-wide IFE through BYOD (which I see people using even on flights with seatback screens), arguably the best hard international J product, domestic F meals no better or worse than DL/UA (yes, I've flown all three), and solid operations since the summer issues were dealt with.
Dec 8, 2019, 5:27 pm
#18
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Quoting from VftW: "...all flights operating with narrow body aircraft, except for the 32T, will change from a Transcon level of service to our standard Domestic LH service ..."
There's nothing there about the change only affecting MIA-LAX. And the response VftW got from AA does not indicate any such restriction.
There's nothing there about the change only affecting MIA-LAX. And the response VftW got from AA does not indicate any such restriction.
Dec 8, 2019, 5:34 pm
#19
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Really? AA has good service (one bad summer does not make a bad airline -- DL and UA have both had bad periods), fleet-wide IFE through BYOD (which I see people using even on flights with seatback screens), arguably the best hard international J product, domestic F meals no better or worse than DL/UA (yes, I've flown all three), and solid operations since the summer issues were dealt with.
Dec 8, 2019, 5:44 pm
#20
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Quoting from VftW: "...all flights operating with narrow body aircraft, except for the 32T, will change from a Transcon level of service to our standard Domestic LH service ..."
There's nothing there about the change only affecting MIA-LAX. And the response VftW got from AA does not indicate any such restriction.
There's nothing there about the change only affecting MIA-LAX. And the response VftW got from AA does not indicate any such restriction.
Dec 8, 2019, 5:47 pm
#21
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AA used to have (maybe still does) an intermediary level between domestic J and transcon. It was offered on routes like MIA-LAX, LAX-IAD etc. and included pillow+blanket etc. but not the full blown 321T.
So, is that whats gone? or just MIA-LAX non 321 dropping to the mid-level?
So, is that whats gone? or just MIA-LAX non 321 dropping to the mid-level?
Dec 8, 2019, 5:51 pm
#22
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Really? AA has good service (one bad summer does not make a bad airline -- DL and UA have both had bad periods), fleet-wide IFE through BYOD (which I see people using even on flights with seatback screens), arguably the best hard international J product, domestic F meals no better or worse than DL/UA (yes, I've flown all three), and solid operations since the summer issues were dealt with.
You aren't going to convince customers on a message board that we don't know what bad service looks like. Either you think we're too stupid or have no options, but hey, the financial performance trails DL and UA; ostriching will work only for so long. The difference is DL continues to get better and more consistent, UA has started moving from being a disaster to slightly better and AA is trending in the opposite direction.
Dec 8, 2019, 6:08 pm
#23
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AA used to have (maybe still does) an intermediary level between domestic J and transcon. It was offered on routes like MIA-LAX, LAX-IAD etc. and included pillow+blanket etc. but not the full blown 321T.
So, is that whats gone? or just MIA-LAX non 321 dropping to the mid-level?
So, is that whats gone? or just MIA-LAX non 321 dropping to the mid-level?
Unless Gary has something updated from what I had heard on this in October:
Dec 8, 2019, 6:38 pm
#24
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DL just upped service / amenity intensity in TATL Y and the cabin crews apparently like it. Morale is high and they're proud to be executing at a higher level. Here AA cabin crews have apparently pressured management successfully to further slash an already weak transcon service script because, you know, it's inconvenient.
Dec 8, 2019, 6:52 pm
#25
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DL just upped service / amenity intensity in TATL Y and the cabin crews apparently like it. Morale is high and they're proud to be executing at a higher level. Here AA cabin crews have apparently pressured management successfully to further slash an already weak transcon service script because, you know, it's inconvenient.
Dec 8, 2019, 7:00 pm
#26
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I don't work for AA. Never have. I fly every week. My experiences (and those of my co-workers) are nothing like what some on here post.
Dec 8, 2019, 7:02 pm
#27
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Strictly talking about the premium cabin, the flight time permits for a longer service -
BA seems to get it; it takes them two hours to get through theirs unless its intra-EU.
BA seems to get it; it takes them two hours to get through theirs unless its intra-EU.
Dec 8, 2019, 8:55 pm
#28
Join Date: Apr 2007
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Not quite. The title is clickbait, but this does affect MIA-LAX flights that aren't widebodies. So, a regular MIA-LAX customer accustomed to a premium transcon service standard in a 737 for the route will now see the service downgraded to a regular non-premium transcon service, unless s/he lucks out and the plane is a widebody.
IIRC, what will be lost on non-widebody flights on this route, in terms of meal service, would be: printed menus, a third entree choice, and a third dessert choice. Warm nuts, appetizers, and cheese/sundaes will remain, standardized to the levels of, say, PHL-SFO. Whether or not the cut is big or is "nothing" will remain a decision of the customer.
IIRC, what will be lost on non-widebody flights on this route, in terms of meal service, would be: printed menus, a third entree choice, and a third dessert choice. Warm nuts, appetizers, and cheese/sundaes will remain, standardized to the levels of, say, PHL-SFO. Whether or not the cut is big or is "nothing" will remain a decision of the customer.
Dec 8, 2019, 9:05 pm
#29
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
Really? AA has good service (one bad summer does not make a bad airline -- DL and UA have both had bad periods), fleet-wide IFE through BYOD (which I see people using even on flights with seatback screens), arguably the best hard international J product, domestic F meals no better or worse than DL/UA (yes, I've flown all three), and solid operations since the summer issues were dealt with.
Dec 8, 2019, 9:09 pm
#30
Join Date: Mar 2016
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Not quite. The title is clickbait, but this does affect MIA-LAX flights that aren't widebodies. So, a regular MIA-LAX customer accustomed to a premium transcon service standard in a 737 for the route will now see the service downgraded to a regular non-premium transcon service, unless s/he lucks out and the plane is a widebody.
IIRC, what will be lost on non-widebody flights on this route, in terms of meal service, would be: printed menus, a third entree choice, and a third dessert choice. Warm nuts, appetizers, and cheese/sundaes will remain, standardized to the levels of, say, PHL-SFO. Whether or not the cut is big or is "nothing" will remain a decision of the customer.
IIRC, what will be lost on non-widebody flights on this route, in terms of meal service, would be: printed menus, a third entree choice, and a third dessert choice. Warm nuts, appetizers, and cheese/sundaes will remain, standardized to the levels of, say, PHL-SFO. Whether or not the cut is big or is "nothing" will remain a decision of the customer.