AAdvantage Account Shut Down - Recourse/Appeal?
Nov 29, 19, 11:15 pm
#1
Original Poster
Join Date: Nov 2016
Posts: 803
AAdvantage Account Shut Down - Recourse/Appeal?
Account reinstated. Nevermind.
Last edited by shimps1; Nov 30, 19 at 6:45 pm
Nov 29, 19, 11:28 pm
#2
Join Date: Apr 2010
Location: CUR
Posts: 2,170
Were all your miles earned from the CCs legit? Nothing like returning purchased items, collecting bonuses you werent entitled to or other attempts to screw the system?
Nov 29, 19, 11:34 pm
#3
Original Poster
Join Date: Nov 2016
Posts: 803
(deleted)
Last edited by shimps1; Nov 30, 19 at 6:40 pm
Nov 30, 19, 1:58 am
#4
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,488
I am in a very odd situation. I received an email from AA Corporate Security - Loyalty Fraud team today, in reference to my account, along with my wife's. The email stated, roughly:
"You have been found to have committed multiple violations of the program terms, related to the accrual of ineligible miles and benefits."
It goes on to state that because I have committed this more than once, my account is terminated, all upcoming award travel is cancelled, and all award miles have been forfeited. Total cost of this action was roughly 1.7M miles.
<snip>
"You have been found to have committed multiple violations of the program terms, related to the accrual of ineligible miles and benefits."
It goes on to state that because I have committed this more than once, my account is terminated, all upcoming award travel is cancelled, and all award miles have been forfeited. Total cost of this action was roughly 1.7M miles.
<snip>
Never returned any items, all miles were from real credit card spend. There were bonus miles from a train, but that is it. Outside of me, I have never heard of an account shutdown by AA, due to Citi approving me for a card, and meeting the bonus spend requirements. I've seen Citi shutdowns, but never AA.
Master thread ---> Account audit / blocked / fraud: award / miles / SWU / sale, barter, etc.
Nov 30, 19, 2:20 am
#5
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 22,064
OP seems to do a lot of card churning based on previous posts. If the spend is not using MS tricks, would guess the card churning was likely the trigger.
Nov 30, 19, 2:40 am
#6
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 13,970
Same email on two accounts could well be a flag. Same password as well? I should hope not!
Of course husbands and wife will usually share a surname and address so that aspect shouldn’t be an issue.
It’s not good account hygiene with the same organisation to do that sort of thing Not wanting marketing emails is a poor excuse given you can opt out. I’ve never had a marketing email from AA because I opted out from them so the only ones I get are related to flights.
Of course husbands and wife will usually share a surname and address so that aspect shouldn’t be an issue.
It’s not good account hygiene with the same organisation to do that sort of thing Not wanting marketing emails is a poor excuse given you can opt out. I’ve never had a marketing email from AA because I opted out from them so the only ones I get are related to flights.
Nov 30, 19, 2:45 am
#7
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
There is always a reason. It may be a case of identity fraud or a small detail left out of the story. I think your only hope is to identify this and fess up to AA.
Nov 30, 19, 3:06 am
#8
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,028
Nov 30, 19, 3:09 am
#9
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,417
Same email on two accounts could well be a flag. Same password as well? I should hope not!
Of course husbands and wife will usually share a surname and address so that aspect shouldnt be an issue.
Its not good account hygiene with the same organisation to do that sort of thing Not wanting marketing emails is a poor excuse given you can opt out. Ive never had a marketing email from AA because I opted out from them so the only ones I get are related to flights.
Of course husbands and wife will usually share a surname and address so that aspect shouldnt be an issue.
Its not good account hygiene with the same organisation to do that sort of thing Not wanting marketing emails is a poor excuse given you can opt out. Ive never had a marketing email from AA because I opted out from them so the only ones I get are related to flights.
Nov 30, 19, 3:12 am
#10
Join Date: Nov 2014
Posts: 254
There is usually more to these stories that the OPs tend to leave out until pressed by others or until they have an epiphany.
For now, well just wait.
For now, well just wait.
Nov 30, 19, 3:12 am
#11
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,417
Until OP reports back what reason Security gives him when he finally gets additional info from them, there really isn't much more we can do is speculate.
Calling about a wife's account isn't going to cost a 1.7 million mile penalty.
There is more to this.
OP indicated "No fully flexible fare cancels"
What about non flexible fare cancellations?
Has the OP or wife ever used award miles for anyone else, or has ever posted them for sale, even if you later removed the posting, and no sale took place?
There really isn't much to go on here, such as OP reported he did nothing wrong.
Until there is a more clear communication with Security there is nothing to do but wait
Calling about a wife's account isn't going to cost a 1.7 million mile penalty.
There is more to this.
OP indicated "No fully flexible fare cancels"
What about non flexible fare cancellations?
Has the OP or wife ever used award miles for anyone else, or has ever posted them for sale, even if you later removed the posting, and no sale took place?
There really isn't much to go on here, such as OP reported he did nothing wrong.
Until there is a more clear communication with Security there is nothing to do but wait
Nov 30, 19, 3:21 am
#12
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,581
Nov 30, 19, 5:43 am
#14
Original Poster
Join Date: Nov 2016
Posts: 803
(deleted)
Last edited by shimps1; Nov 30, 19 at 6:41 pm
Nov 30, 19, 5:50 am
#15
Original Poster
Join Date: Nov 2016
Posts: 803
(deleted)
Last edited by shimps1; Nov 30, 19 at 6:41 pm
