"Technical Difficulties" Booking Award?
Nov 20, 2019, 10:11 pm
#2
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
Overseas ticket?
It may have gone to manual review which may take some time. Perhaps the agents are used to seeing that message for tickets sold to others. Yes, I know you indicated that you ticketed for yourself.
My question is why are you canceling the tickets, unless you are flying very soon?
It may have gone to manual review which may take some time. Perhaps the agents are used to seeing that message for tickets sold to others. Yes, I know you indicated that you ticketed for yourself.
My question is why are you canceling the tickets, unless you are flying very soon?
Nov 21, 2019, 12:03 am
#6
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
You might want to read Ticket or Award status: On Hold, On Request, Pending, Purchased and Ticketed and its Wikipost. Overseas tickets for some time off can spend more than 24 hours “on request” or “pending”. I’d wonder at a week, and your “under review” is curious and at this rate may bring about even further questions.
Nov 21, 2019, 3:54 am
#7
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
I would have left the first ticket you booked alone, sometimes it can take time,
as others have said, booking and canceling really just adds to being a mess.
As long as you saw the ticket as pending... it was probably pending..
I know sometimes, we just want it done now.. but not everything works that way.
as others have said, booking and canceling really just adds to being a mess.
As long as you saw the ticket as pending... it was probably pending..
I know sometimes, we just want it done now.. but not everything works that way.