Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Delay on AA2376 (IAH-DFW) Pax Refuses to Provide Seat Number

Delay on AA2376 (IAH-DFW) Pax Refuses to Provide Seat Number

Old Nov 20, 19, 1:39 pm
  #1  
Original Poster
 
Join Date: Aug 2010
Programs: AA EXP, 2MM lifetime Platinum, Expedia +gold +++
Posts: 1,411
Delay on AA2376 (IAH-DFW) Pax Refuses to Provide Seat Number

I'm sitting on AA2376 which has been delayed because of ATC, then MX, and now because a passenger got off and '"refused to provide them with his seat number." Apparently they don't know who is on the plane and who isn't. Surprised there is not more they can do. FAs just asked passengers to raise their hand if a "bald gentleman with white t-shirt" was sitting beside them but is not anymore. Why would it affect weights and vakances if they know how many passengers got off the plane even if they don't know the exact seat? Will see how this turns out. Already missed my connection.
FAA1996 is offline  
Old Nov 20, 19, 1:42 pm
  #2  
 
Join Date: Dec 2004
Posts: 5,123
It's probably a security issue regarding hand baggage that could have been intentionally left behind. Of course the seat number won't help with that, people can put hand baggage anywhere as they are coming in.
SeeBuyFly is offline  
Old Nov 20, 19, 1:43 pm
  #3  
FlyerTalk Evangelist
 
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,419
Originally Posted by FAA1996 View Post
I'm sitting on AA2376 which has been delayed because of ATC, then MX, and now because a passenger got off and '"refused to provide them with his seat number." Apparently they don't know who is on the plane and who isn't. Surprised there is not more they can do. FAs just asked passengers to raise their hand if a "bald gentleman with white t-shirt" was sitting beside them but is not anymore. Why would it affect weights and vakances if they know how many passengers got off the plane even if they don't know the exact seat? Will see how this turns out. Already missed my connection.
The alternative I assume would be to take the manifest and go down the aisle and see which seat should have a pax but now doesn't. Seems as though they are trying to shortcut the process.
MiamiAirport Formerly NY George is offline  
Old Nov 20, 19, 1:45 pm
  #4  
Original Poster
 
Join Date: Aug 2010
Programs: AA EXP, 2MM lifetime Platinum, Expedia +gold +++
Posts: 1,411
Captain just came on and said he's provided information to 'Load Control' in Dallas but "no one is listening and this seems to be symptomatic of the new American Airlines." Wow.
IAHtraveler and becks1 like this.
FAA1996 is offline  
Old Nov 20, 19, 1:58 pm
  #5  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: Frisco, TX
Programs: The Airline Run by Doug P
Posts: 21,468
Originally Posted by FAA1996 View Post
Captain just came on and said he's provided information to 'Load Control' in Dallas but "no one is listening and this seems to be symptomatic of the new American Airlines." Wow.
Wow.

Actually Iím not wowed. This is typical AA at its IRROPS/delay/mx/insert reason here finest.
enviroian is online now  
Old Nov 20, 19, 2:08 pm
  #6  
FlyerTalk Evangelist
 
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Silver / VS /IHG Spire & Ambassador
Posts: 12,249
Originally Posted by SeeBuyFly View Post
It's probably a security issue regarding hand baggage that could have been intentionally left behind. Of course the seat number won't help with that, people can put hand baggage anywhere as they are coming in.
In some parts of the world if a passenger deboards like this then everyone has to deboard and be screened again and the plane searched

https://www.theguardian.com/music/20...-glimpse-stars


But what sort of idiot refuses to give their seat number? It just adds to the suspicions that they are up to mischief

And seat number just needed to properly deboard him from the manifest.
JDiver, MSPeconomist and wrp96 like this.
UKtravelbear is online now  
Old Nov 20, 19, 2:14 pm
  #7  
FlyerTalk Evangelist
 
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,419
I can understand the frustrations of flight crew as they experience what the pax experiences. AA operationally just isn't with it. Maybe a lack of resources (or in other words money spent on non revenue things).
MiamiAirport Formerly NY George is offline  
Old Nov 20, 19, 2:56 pm
  #8  
Original Poster
 
Join Date: Aug 2010
Programs: AA EXP, 2MM lifetime Platinum, Expedia +gold +++
Posts: 1,411
Landed in DFW safely. We left without going back to gate, so doubt it was a security issue. Captain came back on PA at cruising altitude and apologized again for delay. Used same language and said it was "symptomatic of of the New American Airlines. These delays are happening more and more often now."
FAA1996 is offline  
Old Nov 20, 19, 2:58 pm
  #9  
Suspended
 
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,734
Originally Posted by FAA1996 View Post
...Captain came back on PA at cruising altitude and apologized again for delay. Used same language and said it was "symptomatic of of the New American Airlines. These delays are happening more and more often now."
Highly unprofessional.
JonNYC is offline  
Old Nov 20, 19, 3:07 pm
  #10  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,180
The Captain sounds as though he has a labor issue with his employer. Unprofessional to say the least.
Often1 is online now  
Old Nov 20, 19, 3:26 pm
  #11  
 
Join Date: May 1998
Location: australia
Posts: 5,233
Honesty is a quality I appreciate in a professional, not necessarily blind corporate loyalty. The captain may have already tried to address these issues internally and come up against a brick wall. Management/Directors allowing a company's level of service to deteriorate to such a state where employees talk like this could also be considered very unprofessional.
JDiver, oopsz, arollins and 4 others like this.
3544quebec is offline  
Old Nov 20, 19, 3:40 pm
  #12  
 
Join Date: Dec 2003
Location: LAX
Posts: 9,920
Originally Posted by JonNYC View Post
Highly unprofessional.
I dont think so.

It takes a lot to get an experienced employee to that level of frustration and the only "unprofessional" i see is how current management runs the organization.

I bet this wasnt his first effort to raise the concerns but most likely everything fell on deaf corporate ears. Being professional shouldnt mean blindly following party line.
azepine00 is offline  
Old Nov 20, 19, 3:45 pm
  #13  
 
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,554
There is a time and place to air grievances but when in the cockpit, regardless of flight sequence, the flight crew should abstain from corporate politics. This is just poor form with any airline, not just American.

If only the same could be said about hawking credit card applications
enpremiere is offline  
Old Nov 20, 19, 4:01 pm
  #14  
 
Join Date: Jan 2004
Location: MIA
Posts: 295
Originally Posted by JonNYC View Post
Highly unprofessional.
Nah. Honest straight shooter are the words Iíd use.
Spanish likes this.
SouthernCross is offline  
Old Nov 20, 19, 4:18 pm
  #15  
 
Join Date: Mar 2016
Location: SAN
Programs: AA CK, Hyatt Globalist
Posts: 839
Originally Posted by JonNYC View Post
Highly unprofessional.
Couldnít agree more. Iíve listened to some very testy captains over the years. Once after a lengthy delay over a printer problem, the Captain sarcastically announced that they had a crew, an aircraft and fuel but that the plane doesnít fly on jet fuel, it flies on paper and weíre all waiting for someone at the gate to figure out how print a manifest.....
becks1 likes this.
AA100k is offline  

Thread Tools
Search this Thread
Search Engine: