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New (6 Nov 2019) MSY (New Orleans) Terminal Information

New (6 Nov 2019) MSY (New Orleans) Terminal Information

Old Nov 9, 19, 1:30 pm
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
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Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 61,889
The new MSY (north) terminal AA counters are towards the end (left or east as you view the terminal from the AA drop off or parking area), and the gates AA are using are on the right (west B concourse); once you go downstairs, at the end of pier / Concourse B, gates B10, -12, -14, -16 iirc. It’s a long walk, if you have any mobility issues.

I hope AA has fixed the bug that they had last week: locally printed (curbside or check-in desk) larding passes weren’t usable by TSA for PreCheck, even if your BP was coded PreCheck, as the bar coding wasn’t acceptable by the TSA scanners. Those of us expecting PreCheck were rechanneled to the back of the regular TSA queues. Mobile boarding passes and BPs self-printed or printed at other airports seemed to work OK. (My connecting BPs were reissued at DFW, as apparently the MSY bar codes wouldn’t work properly there, either.)

Ticket counter
Main Terminal
This location does not accept cash or checks.
Daily: 3:30 a.m. - 6:30 p.m.
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Last edited by JDiver; Nov 9, 19 at 2:02 pm
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Old Nov 9, 19, 2:52 pm
Join Date: May 2013
Location: NYC
Programs: DL GM, AAdvantage EXECPLAT, Hyatt Plat, HHonors Diamond, Avis First
Posts: 6,321
So glad to see a Chili’s! They seem to be disappearing from airports :/
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