AAFlight 303 LAX-IAD someone mistook carry-on...any ideas
#31
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Thanks for encouragement... our additional challenge is that these were carry-ons with no identification. We have returned the bag we have to AA....now just hoping/praying/both that other person realizes and returns to AA. My daughter has a lot of sentimental items that can’t be replaced. That is why she did not check in the first place. Now having a tag/ID would have saved a lot of hassle.
Thank you all.
Thank you all.
#32
Join Date: Feb 2017
Programs: BA Silver, Hilton HHonors Gold
Posts: 150
I'm honestly surprised this isn't happening more often, last couple flights I've noticed at least a dozen of the 'Away Luggage' branded carry ons being put in overhead bins, nearly all in black or navy, with the occasional brighter colour. It's got to be getting hard to make sure you have the right bag when there are multiple identical bags all around you, if you've got a connecting flight or you're just in a rush I can see it being very easy to grab the wrong bag.
#33
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
I'm honestly surprised this isn't happening more often, last couple flights I've noticed at least a dozen of the 'Away Luggage' branded carry ons being put in overhead bins, nearly all in black or navy, with the occasional brighter colour. It's got to be getting hard to make sure you have the right bag when there are multiple identical bags all around you, if you've got a connecting flight or you're just in a rush I can see it being very easy to grab the wrong bag.
#34
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,457
I'm honestly surprised this isn't happening more often, last couple flights I've noticed at least a dozen of the 'Away Luggage' branded carry ons being put in overhead bins, nearly all in black or navy, with the occasional brighter colour. It's got to be getting hard to make sure you have the right bag when there are multiple identical bags all around you, if you've got a connecting flight or you're just in a rush I can see it being very easy to grab the wrong bag.
Same thing with carry-ons! I always put a bright colored id tag (what if it had to be checked for some reason?) and some other bright colored ribbon/handle cover/etc. on the bag to help not get it mixed up with others. Recently, I bought a red colored carry on to avoid mix-ups.
#36
Join Date: Feb 2011
Posts: 1,353
Thanks for encouragement... our additional challenge is that these were carry-ons with no identification. We have returned the bag we have to AA....now just hoping/praying/both that other person realizes and returns to AA. My daughter has a lot of sentimental items that can’t be replaced. That is why she did not check in the first place. Now having a tag/ID would have saved a lot of hassle.
Thank you all.
Thank you all.
#37
Original Poster
Join Date: Nov 2019
Programs: AA, United, SWA
Posts: 4
We have not been reunited just yet. We have learned a few things along the way though. First, AA baggage and AA lost and found are different systems( lost and found outsourced) and are not integrated. For Instance. I have filled out a Lost & Found report for the returned bag and its exact contents which I returned to AA DCA on Sunday. The Lost and Found Bag is in their possession and they don’t know it.
Secondly. We have moved to notifying Washington Dulles Lost and Found. If they do not have then we will file a police report with Dulles Airport Police who will be able to investigate / access surveillance capabilities. Perhaps the person realized it was not their bag, had no time to deal with it and just left it. Will hopefully learn more tomorrow and will share with AA so they can perhaps improve a potential gap in info sharing.
thanks for all the feedback.
Secondly. We have moved to notifying Washington Dulles Lost and Found. If they do not have then we will file a police report with Dulles Airport Police who will be able to investigate / access surveillance capabilities. Perhaps the person realized it was not their bag, had no time to deal with it and just left it. Will hopefully learn more tomorrow and will share with AA so they can perhaps improve a potential gap in info sharing.
thanks for all the feedback.