Changed a flight > refund due > no electronic voucher?
Oct 24, 19, 2:29 pm
#1
Original Poster
Join Date: Jun 2013
Posts: 589
Changed a flight > refund due > no electronic voucher?
Hi All,
About a month ago I changed an existing reservation and after the change fees, I was due ~$600.
I received an email confirming the change and the refund, but haven't received an actual voucher.
I called EXP line - they aren't really helpful there, they said that the voucher was supposed to be in my email (it's not, not even in spam/deleted) and guided me to send a CR complaint.
I need to book flights today and really would like to use the voucher to cover those.
Is it common? anything I can do to expedite?
About a month ago I changed an existing reservation and after the change fees, I was due ~$600.
I received an email confirming the change and the refund, but haven't received an actual voucher.
I called EXP line - they aren't really helpful there, they said that the voucher was supposed to be in my email (it's not, not even in spam/deleted) and guided me to send a CR complaint.
I need to book flights today and really would like to use the voucher to cover those.
Is it common? anything I can do to expedite?
Oct 24, 19, 2:50 pm
#2
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 1,622
Voucher would be a paper voucher sent in the U.S. Mail. I don't believe AA issues e-vouchers when there is residual after a ticket change, unless something has changed in the last few months.
And, to confirm, you're looking for a voucher? Or a refund? If a refund (e.g., if the original ticket was fully refundable), the refund would go back to the original form of payment.
And, to confirm, you're looking for a voucher? Or a refund? If a refund (e.g., if the original ticket was fully refundable), the refund would go back to the original form of payment.
Oct 24, 19, 3:07 pm
#3
Original Poster
Join Date: Jun 2013
Posts: 589
Originally Posted by USFlyerUS
Voucher would be a paper voucher sent in the U.S. Mail. I don't believe AA issues e-vouchers when there is residual after a ticket change, unless something has changed in the last few months.
And, to confirm, you're looking for a voucher? Or a refund? If a refund (e.g., if the original ticket was fully refundable), the refund would go back to the original form of payment.
And, to confirm, you're looking for a voucher? Or a refund? If a refund (e.g., if the original ticket was fully refundable), the refund would go back to the original form of payment.
Your trip receipt
Refund, VoucherDOCUMENT NUMBER 0010...
FARE-USD$ 505.60
AA agent confirmed over the phone, that I'm supposed to get another email with the actual e-voucher... and I haven't
Oct 24, 19, 3:30 pm
#4
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 1,622
Again, I've never heard of AA issuing e-vouchers in this situation, unless something has recently changed. I've always gotten vouchers in the U.S. Mail. (There are other threads on this topic.)
Oct 24, 19, 4:06 pm
#5
Original Poster
Join Date: Jun 2013
Posts: 589
Originally Posted by USFlyerUS
Again, I've never heard of AA issuing e-vouchers in this situation, unless something has recently changed. I've always gotten vouchers in the U.S. Mail. (There are other threads on this topic.)
I'll call in again just to confirm if it's e-voucher or paper one.
Thanks
Oct 25, 19, 5:31 am
#7
Join Date: Dec 2013
Location: ORD, sadly...
Programs: AA Exec Plat
Posts: 327
Originally Posted by USFlyerUS
Again, I've never heard of AA issuing e-vouchers in this situation, unless something has recently changed. I've always gotten vouchers in the U.S. Mail. (There are other threads on this topic.)
Oct 25, 19, 7:18 am
#8
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 1,622
Originally Posted by GrumpyYoungMan
I've gotten e-vouchers several times recently in this situation. Usually takes a few days to show up.
Oct 25, 19, 8:26 am
#9
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Frisco, TX
Programs: The Airline Run by Doug P
Posts: 21,007
Originally Posted by justsawaufo
Wow, aren't we back to 1990...
I'll call in again just to confirm if it's e-voucher or paper one.
Thanks
I'll call in again just to confirm if it's e-voucher or paper one.
Thanks
Dec 19, 20, 6:12 pm
#13
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 20,283
Originally Posted by shack02
Please let me know how you got this resolved. I have submitted the claim, but worried that it'll go no where.
Did you cancel a flight recently and book another?
Normally, if you canceled a flight, there should be a flight credit visible in your account info.
If you then use that credit for a flight costing less, you get an evoucher in email a short time later from [email protected], Subject: Your Follow-Up from American Airlines
Dec 20, 20, 9:32 am
#14
Join Date: May 2000
Posts: 566
I’m in a similar situation: I made a change to an existing ticket that resulted in a pretty substantial credit. I was told I’d receive a voucher. That was two weeks ago and I’ve had no sign of any voucher, either electronic or paper. When I called to ask, I was told to allow at least two weeks. Still nothing.
Dec 20, 20, 10:42 am
#15
Join Date: Oct 2002
Location: DFW
Programs: AA EXP; A3 Gold; Marriott LTT Ambassador; Hyatt Globalist; IHG Plat; National VIP
Posts: 2,757
Same here missing 3 eVouchers for residual value of three different tickets. In the past it would arrive the next day or under 72 hours. What is going on with AA process?
