AA Increasing Carry On Bag Enforcement, Audits (Oct 2019)
#196
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
My hope is that AA increases the allowed carry on size. SW has 24x16x10 so unless they are using some supersized overhead bins, I don't see why AA can't increase theirs to 23x15x10. That way 95% of the bags people have been using for the last decade can still be used and be compliant. I can't imagine that the extra inch would reduce the amount of carryons that could be accommodated. And even if it meant 6 or 8 extra had to be checked due to space constraints...it's the economy basic people who would most likely feel the brunt of that. But I highly doubt they will increase the allowed baggage size and no doubt will in turn use this as a way to extract more revenue from customers.
#197
Join Date: Jun 2019
Location: CLT
Programs: AA, Amex
Posts: 415
Just seems so odd to me, for multiple companies that sell quite a volume of these things, to be making statements in print that would appear to be provably false. Seems like it'd be an easy target for false advertising litigation.
#198
Join Date: Jan 2016
Posts: 609
Jfk today, the bag check woman prior to entry to TSA check point was incredibly rude and demanding. We’re on CX but passengers in front of us she checked their bags and said as it could not easily go into sizer it needed to be repacked. They were able to force it but she was on a total power trip and put her arms up to block them. Non AA employee.
#199
Join Date: Sep 2017
Location: DCA/IAD & BUF
Posts: 1,378
Probably. But that doesn't change the fact it's an absolutely awful thing to say to a passenger.
Last edited by cmtlatitudes; Oct 27, 2019 at 11:52 am
#200
Join Date: Mar 2016
Location: SAN
Programs: AA CK, Hyatt Globalist
Posts: 839
I bought the Away large carry on two months ago and have used it 8 times on AA. It's a great bag and fits in the overhead with room to spare. But I'm considering taking it back and getting the smaller one, that is exactly 22x14x9 just because I don't want the hassle. I'd rather conform than have to wait an extra 30 minutes at the baggage claim. When I measure the bag I get about a 1/4 inch less than each of the Away official dimensions so I might chance it on my next trip in a few weeks just to see how it goes.
I can’t say that I was surprised that they were making false claims about their luggage. I’d return the bag if I were you.
#201
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,548
Without knowing what had come before it to lead to such a comment, it is hard to say I think. If it is going to be enforced going forward, then it is an accurate thing to say rather than awful
#203
Join Date: Sep 2017
Location: DCA/IAD & BUF
Posts: 1,378
Right now it's hard to say if that's the case or just the short term flavor of the moment.
Looking through old threads last weekend it appears AA / the FAA rolls out warnings / enforcement upticks on this every couple years. One thing I found interesting from the old thread is that it looks like the last time there was a big enforcement uptick, circa 2015-2016, sometime around then or just following is when the detailed list of items not counting as carry-ons (food, duty-free purchases, coats, etc.) seems to have disappeared from AA's website.
#205
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#206
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
I want to know what the rules are and have them be the same every time. And if you have a rule, don't not enforce it for 15 years...then start to enforce it. That's not a rule...that's a new rule. If you want a new rule..fine...but email people before they get to the airport. Let them know there's a new sheriff in town. Don't make me argue with a GA that the carry-on I've used for a year or ten isn't complaint. Say the new (or existing) size is going to be enforced...no matter the previous interactions. If they can email five times a day about buying their shi$$y miles they can email about things that actually affect my flying experience.
Last edited by chicago747; Oct 27, 2019 at 5:24 pm
#207
Join Date: Apr 2004
Location: PHL
Programs: AA(PPro), UA, AGR, BW(Plat), HH, WoH, MB(S)
Posts: 778
deja vou?
AA Carry-On Limits (begin strict enforcement 28 Aug 2015)
8/28/2015
AA Carry-On Limits (begin strict enforcement 28 Aug 2015)
8/28/2015
Gate Agents and other ground personnel have been directed to strictly enforce current carry on restrictions at all stations. Part of the intent is to reduce the large amount of gate checking of carry ons.
All facets of hand carried baggage policy are to be enforced: dimensions, number of items (one piece of carry on baggage, one personal item), for all classes of service and for all passengers (regardless of elite level).
All facets of hand carried baggage policy are to be enforced: dimensions, number of items (one piece of carry on baggage, one personal item), for all classes of service and for all passengers (regardless of elite level).
#208
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Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
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No matter what the rules are (internal
or external), FAs boarding with four bags+including (or often not) a cooler is part of the problem. No matter what they need it for (business travelers have the same urgent needs with no room for error with checked bags by the way), the confusion to pax continues this argument.
or external), FAs boarding with four bags+including (or often not) a cooler is part of the problem. No matter what they need it for (business travelers have the same urgent needs with no room for error with checked bags by the way), the confusion to pax continues this argument.
#209
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
Interesting, so LIH to LAX, no food service in F, but if you bring some food on it could be considered carry on. Does AA think that by omitting this information on carry-on bags on the website that no one will remember reading it?
If you are going to change this, then state that 'small bags of food will be considered a carry on item'. Is that so hard? Are we supposed to know that they changed the policy when they don't notify anyone of the change?
Back when TSA initially banned liquids from flights, it was clear and simple, no liquids. If you have liquids you have to check your bag.
AA's policy is vague and has been changed with no documentation of the change to the general public.
If you are going to change this, then state that 'small bags of food will be considered a carry on item'. Is that so hard? Are we supposed to know that they changed the policy when they don't notify anyone of the change?
Back when TSA initially banned liquids from flights, it was clear and simple, no liquids. If you have liquids you have to check your bag.
AA's policy is vague and has been changed with no documentation of the change to the general public.
#210
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,346