AA 105 77W biz seat literally falling apart

Old Oct 13, 19, 7:57 am
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AA 105 77W biz seat literally falling apart

Trying to post from AA 105 but data is not working. Seat is falling apart. Asked FA what to do with random panel lying on the floor, told she had no idea where it goes, just stow it somewhere. Also IFE on this plane not updated for Oct or just old, since all the new movies I had on JFK-LHR not loaded. Going for great! Sigh.




https://m.imgur.com/a/ObrTJ0j
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Old Oct 13, 19, 9:05 am
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Originally Posted by GetSetJetSet View Post
Trying to post from AA 105 but data is not working. Seat is falling apart. Asked FA what to do with random panel lying on the floor, told she had no idea where it goes, just stow it somewhere. Also IFE on this plane not updated for Oct or just old, since all the new movies I had on JFK-LHR not loaded. Going for great! Sigh.




https://m.imgur.com/a/ObrTJ0j
It "secures" to the block just to the left of the kick plate.
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Old Oct 13, 19, 9:14 am
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Is that a 77W? Did the flight attendant offer to compensate you with miles on the spot? They've done this to me before with some sort of handheld device and I believe they have the authority to comp up to 10K miles.
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Old Oct 13, 19, 10:55 am
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Pretty poor showing for a premium product on an aircraft that's not even 10 years old yet.
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Old Oct 13, 19, 11:08 am
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Originally Posted by enviroian View Post
Is that a 77W? Did the flight attendant offer to compensate you with miles on the spot? They've done this to me before with some sort of handheld device and I believe they have the authority to comp up to 10K miles.
nope. Didn’t seem concerned at all, just told me she had to idea where the panel was supposed to go and then tossed it into my storage space. Really top notch premium product AA!
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Old Oct 13, 19, 2:08 pm
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AA ignored two tweets and now say they will “look into it” AKA do nothing.
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Old Oct 13, 19, 2:14 pm
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Originally Posted by GetSetJetSet View Post
AA ignored two tweets and now say they will “look into it” AKA do nothing.
With all due respect, I think you’re flying the wrong airline if this is what bothers you. There are so many larger issues with AA right now.
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Old Oct 13, 19, 2:15 pm
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Originally Posted by GetSetJetSet View Post
AA ignored two tweets and now say they will “look into it” AKA do nothing.
That's just -slightly- more response than it deserved.
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Old Oct 13, 19, 2:22 pm
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Originally Posted by JonNYC View Post
That's just -slightly- more response than it deserved.
The 77Ws sit in GRU regularly among other places, where it can easily be fixed.

The correct response should be "thanks for letting us know, we'll act on it as soon as we can" . something that even a Towneplace Marriott can do consistently well. (Nothing against townplaces, but picked them as an example as they are typically the cheapest Marriott option).
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Old Oct 13, 19, 2:31 pm
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Originally Posted by GetSetJetSet View Post
AA ignored two tweets and now say they will “look into it” AKA do nothing.
Not to self, pack Gorilla Glue for flights in J on AA 77Ws. Can be a fun little DIY project when the IFE ultimately gets ripped out.
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Old Oct 13, 19, 2:46 pm
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Not hungry and would have passed anyway but was not even OFFERED the pre-arrival meal. Well done AA!
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Old Oct 13, 19, 2:48 pm
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Originally Posted by GetSetJetSet View Post
Not hungry and would have passed anyway but was not even OFFERED the pre-arrival meal. Well done AA!
dude, please tell this forum you're not masquerading on here as me
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Old Oct 13, 19, 2:50 pm
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Originally Posted by GetSetJetSet View Post
how does that boot leather taste? Unreasonable to expect seats that aren’t falling apart. What magic do other carriers use to keep theirs together?
You're right. Your flight should have been delayed or cancelled so that mechanics could fix the small panel that became unglued, and which had zero impact on your use of the seat.
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Old Oct 13, 19, 2:52 pm
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Originally Posted by upinsmoke View Post
You're right. Your flight should have been delayed or cancelled so that mechanics could fix the small panel that became unglued, and which had zero impact on your use of the seat.
yea, that is CLEARLY what I was suggesting...how about proactively fixing this crap while the planes aren’t in use, or offering some miles or at least saying “sorry, that’s not right.”
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Old Oct 13, 19, 2:55 pm
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Originally Posted by upinsmoke View Post
You're right. Your flight should have been delayed or cancelled so that mechanics could fix the small panel that became unglued, and which had zero impact on your use of the seat.
Delayed or cancelled so the seat could be glued or at the very least taped back together? I would imagine in the 2+ hours the aircraft was on the ground being cleaned someone could have identified the issue and rectified it without the customer ever noticing.
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