AA 45 CDG-JFK : Confirming AA's lousy service
Sep 29, 2019, 8:01 pm
#31
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,645
I concur wholeheartedly. I have never understood why people are so quick to start threads but never bother to complain to the Company. After all, this isn’t AA Customer Relations. However, it was explained to me that some people just want to vent and posting provides a forum for that...
So I guess it will just continue to be more of the same.
So I guess it will just continue to be more of the same.
Who said I never reported this to AA?
I used to be hesitant to complain, fearing I'd be dinged in their CRM system as a complainer or that my LTV (lifetime value) would be diminished by the 5k AAPeso dog biscuits they'd throw at my feet...
These days as a lifetime PLT I actively avoid AA (and BA, and IB for that matter). I simply couldn't give a rat's behind what AA thinks of me.
PS-
One thing I unfortunately learned by getting burnt was NEVER to confront FAs onboard. A few years ago on a UA EZE-EWR the crew left their carts in business class for 45 minutes while they had a VERY LOUD and expletive-laden meltdown in the galley. When an elderly couple next to me rang their bell to ask to be served the purser was nothing short of verbally abusive. And I made the mistake of confronting her. BIG MISTAKE. She wrote me up as an unruly passenger such that when I contacted UA's executive office they came at ME. Fortunately I had 3 witnesses write to them and confirm their abusive behavior but never again will I say anything to FAs on US carriers. They invoke "safety" like there's no tomorrow.
Sep 29, 2019, 8:53 pm
#32
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
Posts: 5,019
Sep 30, 2019, 12:39 am
#33
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,161
This seems to be a deplorable state of affairs. The passengers are now terrified of the FAs wrath and the FAs behave as they please. They must report to somebody. Someone has to be in charge of Inflight Services.
Sep 30, 2019, 1:53 am
#34
Join Date: Nov 2014
Posts: 255
A bit presumptuous rumboj I'd say?
Who said I never reported this to AA?
I used to be hesitant to complain, fearing I'd be dinged in their CRM system as a complainer or that my LTV (lifetime value) would be diminished by the 5k AAPeso dog biscuits they'd throw at my feet...
These days as a lifetime PLT I actively avoid AA (and BA, and IB for that matter). I simply couldn't give a rat's behind what AA thinks of me.
Who said I never reported this to AA?
I used to be hesitant to complain, fearing I'd be dinged in their CRM system as a complainer or that my LTV (lifetime value) would be diminished by the 5k AAPeso dog biscuits they'd throw at my feet...
These days as a lifetime PLT I actively avoid AA (and BA, and IB for that matter). I simply couldn't give a rat's behind what AA thinks of me.
Have you missed the many threads where people don’t want to reach out to Customer Relations for one reason or another, or they have to be coerced into doing so by other forum members who seem to be more concerned about the poster’s experience than the poster is him/herself? I won’t even bother to consider the number of threads that pop where the OP keeps coming back to reply to messages but ignores all the posts from members telling them they should complain. It certainly doesn’t give the impression that they have been talking to Customer Relations.
Sep 30, 2019, 5:11 am
#35
Join Date: Dec 2003
Location: NYC
Posts: 6,423
Sep 30, 2019, 6:12 am
#36
FlyerTalk Evangelist
Join Date: Jan 2007
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Sep 30, 2019, 6:20 am
#37
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Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
This is the state of affairs. The disappearing FAs until the next service comes around. From time to time you'll get lucky and have a crew that roams the aisles from time to time to attend to paxs but it doesn't seem to be the norm anymore. Writing to AA won't get anything other than maybe a few thousand miles. Mystery shopper? Ok are you willing to give up your upgrade so that someone can sit in a J seat and observe the FAs?
Sep 30, 2019, 7:57 am
#38
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Posts: 27,730
It's a good question, personally I only know that it's not allowed on AA-- not allowed for one FA to evaluate or supervise another one.
Sep 30, 2019, 8:08 am
#39
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Sep 30, 2019, 8:19 am
#40
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Sep 30, 2019, 9:02 am
#42
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-> "to initiate disciplinary action as a result of their findings"
This Union thing isn't new
It's not like AA just hasn't thought of the correct way to circumvent it to get better FA performance-- there isn't one.
And AA is not allowed to have FA's evaluate and supervise each other on-board, check your "spiral bound edition"
Last edited by JonNYC; Sep 30, 2019 at 9:07 am
Sep 30, 2019, 9:05 am
#43
Join Date: Dec 2003
Location: NYC
Posts: 6,423
My point is more that any feedback that would be gleaned from any such check-flyers would be 100% useable:
-> "to initiate disciplinary action as a result of their findings"
This Union thing isn't new
It's not like AA just hasn't thought of the correct way to circumvent it to get better FA performance-- there isn't one.
And AA is not allowed to have FA's evaluate and supervise each other on-board, check your "spiral bound edition"
-> "to initiate disciplinary action as a result of their findings"
This Union thing isn't new
It's not like AA just hasn't thought of the correct way to circumvent it to get better FA performance-- there isn't one.
And AA is not allowed to have FA's evaluate and supervise each other on-board, check your "spiral bound edition"
Sep 30, 2019, 9:50 am
#45
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,844
I took this route a couple of years ago when it was run on a 763, and remember having very similar types of service the OP describes (though, of course I was in coach) -- but the flight was like $400 roundtrip, whereas getting to Paris from middle america is 1400+, so I was like, cool beans, whatever. AA should put the most meh flight attendant crews on the cheapest flights, save the good ones for those routes always charging a premium....
