Piedmont dba American Eagle ground stop 23 Sep 2019
#1
Original Poster
Join Date: May 2009
Location: PHL
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Piedmont dba American Eagle ground stop 23 Sep 2019
Good day all. I'm currently at RIC and have been told there is an ongoing ground stop to all American Eagle/Piedmont flights due to a fiber cut in Salisbury, MD.
Frustrating experience as I wasn't able to rebook for a while as despite the stop and cancelation of the inbound until 10 minutes after our scheduled departure. Inbound had been canceled for 90 minutes by that point. When will AA get it's IT in order?
Frustrating experience as I wasn't able to rebook for a while as despite the stop and cancelation of the inbound until 10 minutes after our scheduled departure. Inbound had been canceled for 90 minutes by that point. When will AA get it's IT in order?
#3
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,378
Good day all. I'm currently at RIC and have been told there is an ongoing ground stop to all American Eagle/Piedmont flights due to a fiber cut in Salisbury, MD.
Frustrating experience as I wasn't able to rebook for a while as despite the stop and cancelation of the inbound until 10 minutes after our scheduled departure. Inbound had been canceled for 90 minutes by that point. When will AA get it's IT in order?
Frustrating experience as I wasn't able to rebook for a while as despite the stop and cancelation of the inbound until 10 minutes after our scheduled departure. Inbound had been canceled for 90 minutes by that point. When will AA get it's IT in order?
#4
Original Poster
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There's definitely a huge problem with Piedmont today, while the rest of the AA operation runs like clockwork -- as it has been doing for several weeks now. As we all know, bad stuff sometimes happens in the complicated world of commercial aviation. Why do you think it's an "IT mistake" by AA? You say you were told it's a "fiber cut." I'm guessing AA didn't cut that fiber?
#5
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#7
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My comment was about the IT status relating to posting cancelations - perhaps it's not IT but operations. Why does the time of departure have to pass before they'll even post a delay when it's clear there is no plane present. I'm not disputing the information given about the fiber. I just wanted to rebook and was unable to.
At the end of the day, with their oligopoly, they just don't care.
#10
Join Date: Apr 2004
Posts: 1,614
Good day all. I'm currently at RIC and have been told there is an ongoing ground stop to all American Eagle/Piedmont flights due to a fiber cut in Salisbury, MD.
Frustrating experience as I wasn't able to rebook for a while as despite the stop and cancelation of the inbound until 10 minutes after our scheduled departure. Inbound had been canceled for 90 minutes by that point. When will AA get it's IT in order?
Frustrating experience as I wasn't able to rebook for a while as despite the stop and cancelation of the inbound until 10 minutes after our scheduled departure. Inbound had been canceled for 90 minutes by that point. When will AA get it's IT in order?
Good luck to you.
#11
Join Date: Aug 2015
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From http://www.wboc.com/story/41088052/c...flight-delays:
How they don't have better backbone connectivity diversification in this day and age is quite something!
SALISBURY, Md. - The Piedmont Airlines control center in Salisbury was out of service on Monday as a result of a fiber cut that impacted the city. All Piedmont-operated flights were grounded, including those in and out of the Salisbury-Wicomico Regional Airport.
Piedmont is a regional airline for American Airlines and its headquarters are in Salisbury. Travelers on Monday afternoon grew frustrated as they waited to board their flights.
Troy Butler was trying to catch a connecting flight to Philadelphia. "I got here, parked, went inside, found out that I can't leave until like 6," he says. "I was like okay I'll go outside and just take in the sunshine."
Charlee Brown is originally from Salisbury. She was traveling with her family back to Mississippi when they arrived at the airport with no word on when they would take off. "They just said they were down and everything was basically up in the air right now. We could have made more visits to people I didn't get to see while I was down there."
American's Mainline Operations were not affected. American Airlines tells WBOC "We apologize to our customers for the inconvenience as we work to resolve the issue as quickly as possible."
Piedmont is a regional airline for American Airlines and its headquarters are in Salisbury. Travelers on Monday afternoon grew frustrated as they waited to board their flights.
Troy Butler was trying to catch a connecting flight to Philadelphia. "I got here, parked, went inside, found out that I can't leave until like 6," he says. "I was like okay I'll go outside and just take in the sunshine."
Charlee Brown is originally from Salisbury. She was traveling with her family back to Mississippi when they arrived at the airport with no word on when they would take off. "They just said they were down and everything was basically up in the air right now. We could have made more visits to people I didn't get to see while I was down there."
American's Mainline Operations were not affected. American Airlines tells WBOC "We apologize to our customers for the inconvenience as we work to resolve the issue as quickly as possible."
#13
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AE was busing people from MDT to PHL today as a result of the issue. While a nice gesture, it's a 2-hour drive from MDT to PHL without traffic so tight connections are blown.
#14
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,378
They are running an excellent operation. Look at the stats. Like today, mainline has a grand total of 5 cancellations systemwide and, at the moment 88% on time. That's typical of the current operation.
With the fiber cut, Piedmont today is decimated. 140 cancellations.
https://flightaware.com/live/cancelled
With the fiber cut, Piedmont today is decimated. 140 cancellations.
https://flightaware.com/live/cancelled
#15
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
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A friend of mine was trying to fly TYS-CLT and his flight was cancelled. He was trying for alternates (ultimate destination IND), and it sounds like he eventually got on a TYS-ORD flight. He didn't know what was gong on, but this makes sense.
Somehow I barely avoided this. I flew LEX-CLT at 1:45pm today, and the flight left fine. It seemed we got to the gate at CLT very quickly (for CLT at least), and my CLT-AUS flight arrived about 20 min early (and it is always fast to the gate at AUS).
Somehow I barely avoided this. I flew LEX-CLT at 1:45pm today, and the flight left fine. It seemed we got to the gate at CLT very quickly (for CLT at least), and my CLT-AUS flight arrived about 20 min early (and it is always fast to the gate at AUS).