SWU not shown as used...
Sep 17, 2019, 7:38 pm
#1
Original Poster
Join Date: Mar 2015
Programs: AA EXP, Hilton Diamond
Posts: 394
SWU not shown as used...
Hypothetically, let’s say you had a flight that was messed up due to delays, etc. so when you were upgraded it was ticketed as full fare Y and got eqd based on distance (so all messed up) . The SWU is still there (they didn’t pull it) as they should have for the upgrade (yes they got upgraded).
What are the odds theu catch it and if they do, how long does it take for them to audit and find the error.
What are the odds theu catch it and if they do, how long does it take for them to audit and find the error.
Last edited by chitink; Sep 17, 2019 at 7:47 pm
Sep 17, 2019, 8:06 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,456
Hypothetically, let’s say you had a flight that was messed up due to delays, etc. so when you were upgraded it was ticketed as full fare Y and got eqd based on distance (so all messed up) . The SWU is still there (they didn’t pull it) as they should have for the upgrade (yes they got upgraded).
What are the odds theu catch it and if they do, how long does it take for them to audit and find the error.
What are the odds theu catch it and if they do, how long does it take for them to audit and find the error.
AA SWU Clawback/ Audit Anomalies (consolidated)
Sep 17, 2019, 11:03 pm
#5
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Hypothetically, let’s say you had a flight that was messed up due to delays, etc. so when you were upgraded it was ticketed as full fare Y and got eqd based on distance (so all messed up) . The SWU is still there (they didn’t pull it) as they should have for the upgrade (yes they got upgraded).
What are the odds theu catch it and if they do, how long does it take for them to audit and find the error.
What are the odds theu catch it and if they do, how long does it take for them to audit and find the error.
Sep 18, 2019, 3:49 am
#6
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
I have had it happen a few times.. upgraded at the gate, maybe the GA did not have time to type in all the necessary info on my reservation, has the flight was almost ready to leave.
If I remember correctly, I dont think it ever got pulled.
One of the times, it was pulled a few weeks later, and the other.... not sure,
(sucks getting old, it hard to recall what happened a few years ago)
If I remember correctly, I dont think it ever got pulled.
One of the times, it was pulled a few weeks later, and the other.... not sure,
(sucks getting old, it hard to recall what happened a few years ago)
Sep 18, 2019, 8:10 am
#8
Join Date: Dec 2012
Location: Charlotte
Programs: Hilton Diamond, Marriott Platinum Elite, AA Platinum Pro, Hertz Presidents
Posts: 1,214