AA ignores oneworld protection when mech causes delay
#46
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By publishing the policy and its conditions, AA would derive the customer benefit of being fully informed and the brand damage caused by incidents such as this. If indeed there are differences between IRROPS rebooking for connections and on separate tickets, those should be made clear and thus avoidable / avoided.
#47
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The fact that it causes a no-show for the next sector is absolutely AA's responsibility. They cancelled a flight that caused all of these problems. How do you think its appropriate for an airline to rebook your outbound later than when your return is supposed to depart? That is insane.
If Delta causes an IROP of any sort, they will allow the return to be rebooked to allow you the same amount of time in the destination city. That is a completely reasonable policy. They will even do this if the return is on a separate ticket/PNR, which is generous, but still makes sense. And probably what contributes to their revenue premium - treating passengers like people and applying a reasonableness test - not applying draconian policies 48 hours late and leaving a passenger with no return because the airline cancelled a flight.
#48
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Can we find a link to the policy on a publicly accessible AA website (not an internal document), or in the terms of a purchased ticket? If not its hard to describe the policy as in plain sight.
#49
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#50
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The problem with saying it's BA or IB's problem is that in situations where I've had mixed tickets (even on one PNR) involving only a few segments on AA, once I've only got AA operated segments remaining on my ticket, BA and IB (at least, my experience in these situations is only with them), usually take the attitude that it's AA's problem, since all remaining segments are AA operated at that point (I don't say that this is the correct interpretation, only the position they take).
I have had AA honor the the guarantee coming from a non-AA (but oneworld) ticket to an AA ticket. In both (or maybe all three, can't remember the details of the ticket on the third one) cases, however, I had to go outside of security to the check-in desk and make something of a nuisance of myself until I eventually talked to someone who knew how to make it happen.
I think this is a great policy, since the reality of the JV agreements mean that there is often not a practical way to book a single ticket using only one carrier metal (especially between e.g. Southeast Asia or Eastern Europe) and non-major cities in the US.
I have had AA honor the the guarantee coming from a non-AA (but oneworld) ticket to an AA ticket. In both (or maybe all three, can't remember the details of the ticket on the third one) cases, however, I had to go outside of security to the check-in desk and make something of a nuisance of myself until I eventually talked to someone who knew how to make it happen.
I think this is a great policy, since the reality of the JV agreements mean that there is often not a practical way to book a single ticket using only one carrier metal (especially between e.g. Southeast Asia or Eastern Europe) and non-major cities in the US.
#51
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2) This isn't really a "publicly available" document - can you find this PDF by accessing the consumer facing AA.com website and clicking through links? This seems like an internal document
#52
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This traveler wanted to get to their final destination. They book more than one ticket to do it. They did it all on oneworld when they could have picked other carriers, precisely because this protection policy exists! How do you not understand the additional revenue a policy like this brings in for the alliance?
#53
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#54
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AA's own policy doesn't require either ticket to be on AA stock - just that it is on oneworld stock eligible under the Endorsement Waiver Agreement.
#55
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But your first point may be valid. I defer to USFlyerUS #57
Last edited by percysmith; Sep 3, 2019 at 8:04 am
#57
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The PDF we're looking at has a gap. It covers AA to/from oneworld on same PNR and AA to/from non-oneworld on same or different PNR. It does not cover (unless I'm missing it) AA to/from oneworld on different PNR.
#58
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Since there's nothing in the new text that covers Mike's case, but the old text does, and there is no explicit notification that the old text is withdrawn or replaced by the new text, assume the old text is still valid for Mike's particular case?
#59
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At least the day before, or, very minimum, he should have had two subsequent direct flights PHX-HNL as buffer (and assuming no checked luggage).
Last edited by nk15; Sep 3, 2019 at 8:32 am
#60
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If that's correct, then any re-accommodations are now optional for normal separate tickets..