AA ignores oneworld protection when mech causes delay
Sep 2, 2019, 3:33 pm
#16
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The routing that OMAAT took (basically a 180 degree turn), and the risks accepted because of the policy’s existence, would seem to encourage AA to discontinue the policy or add another restriction that a non-constructed fare needs to exist somewhere on a OW carrier for the entire trip. I’m not trying to apologize for AA but I also hate hearing about people taking advantage of a system in ways that could ruin things for everyone else.
Sep 2, 2019, 3:45 pm
#18
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What gives me pause about this is the language of the policy posted above by JonNYC. If neither of the two tickets has to be on AA stock, the policy could have said that both tickets must be on the stock of one or more oneworld airlines, eligible under the endorsement waiver program. Instead, the policy says that the second ticket must be on the stock of a oneworld airline, etc. Could that mean that (at least) one of the two tickets must be on AA stock in order for the policy to apply? I truly do not know the answer, but the existing policy could be read as assuming that at least one of the involved tickets was issued on 001 stock.
Sep 2, 2019, 3:50 pm
#19
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What gives me pause about this is the language of the policy posted above by JonNYC. If neither of the two tickets has to be on AA stock, the policy could have said that both tickets must be on the stock of one or more oneworld airlines, eligible under the endorsement waiver program. Instead, the policy says that the second ticket must be on the stock of a oneworld airline, etc. Could that mean that (at least) one of the two tickets must be on AA stock in order for the policy to apply? I truly do not know the answer, but the existing policy could be read as assuming that at least one of the involved tickets was issued on 001 stock.
Sep 2, 2019, 3:54 pm
#20
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I also think that "second" just means other. But if AA's intention were for the protection policy to apply even if both tickets were on the stock of other oneworld airlines, why wouldn't the policy just refer to "both tickets," rather than to the "second" ticket? Just poor draftsmanship, or something more significant?
Sep 2, 2019, 4:05 pm
#21
Join Date: Mar 2016
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So, the take away from this is that AA should have protected him on these One World award flights neither of which were on AA stock and on separate PNRs. But that apparently didn’t happen and we are all left to wonder why.
Sep 2, 2019, 4:11 pm
#22
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,659
The routing that OMAAT took (basically a 180 degree turn), and the risks accepted because of the policy’s existence, would seem to encourage AA to discontinue the policy or add another restriction that a non-constructed fare needs to exist somewhere on a OW carrier for the entire trip. I’m not trying to apologize for AA but I also hate hearing about people taking advantage of a system in ways that could ruin things for everyone else.
Sep 2, 2019, 4:49 pm
#24
Join Date: Jan 2012
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Posts: 2,846
I think the best thing Mike could have done in this situation (if I'm following his account correctly) was not wait until the PHX-HNL was cancelled before trying to get rebooked. At 3pm, there might have been a chance to get to HNL by going through LAX, etc. At 7pm, there were not many options.
Sep 2, 2019, 5:51 pm
#25
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Location: NYC
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@JonNYC, any idea what kinds of things AA needs to do behind the scenes w/r/t reservation systems in these cases communicating to OW partner airlines when a passenger is going to misconnect to an outbound itinerary, so that the inbound doesn't get cancelled?
Sep 2, 2019, 6:21 pm
#26
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Can American even touch non 001 tickets? My impression was not.
I have been in this situation before, but with two separate 001 tickets, and was re-routed to final destination by the EXP line.
The moral of the story is do not try this unless both tickets are on 001 stock. If one of the tickets is not 001, you need to fly the positioning flight the day before, especially when the big/expensive trip is second. And book them with a cc that has insurance.
I have been in this situation before, but with two separate 001 tickets, and was re-routed to final destination by the EXP line.
The moral of the story is do not try this unless both tickets are on 001 stock. If one of the tickets is not 001, you need to fly the positioning flight the day before, especially when the big/expensive trip is second. And book them with a cc that has insurance.
Sep 2, 2019, 6:27 pm
#27
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Can American even touch non 001 tickets? My impression was not.
I have been in this situation before, but with two separate 001 tickets, and was re-routed to final destination by the EXP line.
The moral of the story is do not try this unless both tickets are on 001 stock. If one of the tickets is not 001, you need to fly the positioning flight the day before, especially when the big/expensive trip is second. And book them with a cc that has insurance.
I have been in this situation before, but with two separate 001 tickets, and was re-routed to final destination by the EXP line.
The moral of the story is do not try this unless both tickets are on 001 stock. If one of the tickets is not 001, you need to fly the positioning flight the day before, especially when the big/expensive trip is second. And book them with a cc that has insurance.
The potentially complicating factor here -- at least for me -- is that neither of the two tickets in this particular case was issued by AA.
Sep 2, 2019, 6:36 pm
#28
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This guy was an amateur, two separate non-001 tickets, no buffer between tickets, no status, no cc insurance, quick turn in DBV, no plan B, he probably had checked luggage, completely unprepared, hoping for a best case scenario...
Sep 2, 2019, 6:57 pm
#29
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It’s bad that expecting AA to follow their own policy is “best case scenario,”
Sep 2, 2019, 6:59 pm
#30
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.. @JonNYC, any idea what kinds of things AA needs to do behind the scenes w/r/t reservation systems in these cases communicating to OW partner airlines when a passenger is going to misconnect to an outbound itinerary, so that the inbound doesn't get cancelled?