AA ignores oneworld protection when mech causes delay

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Sep 5, 2019, 10:11 am

#151

Global321

Join Date: Sep 2009

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Quote:

Originally Posted by JonNYC

Checked the policy again-- still there. Agents can and do apply it, but, as we've seen (and certainly nothing to do with the blogger's VERY challenging example/itinerary)-- very, very, very unevenly, very unfortunately.

Thanks for this. Is there any specific wording we can use to ask them to check for this? (I say this as a person who was told no, no, no in June)

Sep 5, 2019, 11:32 am

#152

JonNYC

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Quote:

Originally Posted by Global321

Thanks for this. Is there any specific wording we can use to ask them to check for this? (I say this as a person who was told no, no, no in June)

It's definitely in their web reference and not hard to find, I'm told. I'd always suggest involving AA Twitter as they seem to have a higher hit-rate of correctly advising on this. Then, tweet them back if/when next agent says no. A total pain, that should NOT be necessary needless to say.

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Sep 5, 2019, 11:43 am

#153

danosu77

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Quote:

Originally Posted by JonNYC

Nope:
https://twitter.com/xJonNYC/status/1...902598668?s=20

JonNYC,
Next week I am traveling IND-ORD on AA and then ORD-NRT on JL. If something happens to my IND-ORD, this means AA can not rebook me IND-DFW and then DFW-NRT on JL since it has to be the same connecting point? This is on a paid ticket.
Thanks!

Sep 5, 2019, 2:01 pm

#154

JonNYC

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Quote:

Originally Posted by danosu77

But you mean on two separate tickets? If so, I wouldn't say the "can't" I'd say though that the policy only instructs them to do it via ORD-- again on separate tickets. Hard to say if they might do it the other way, only the prescribed way or, as we've seen-- not at all until you find the right person.

If on one ticket, this policy doesn't apply, they'l reroute you best way possible.

Sep 5, 2019, 4:11 pm

#155

cmtlatitudes

Join Date: Sep 2017

Location: DCA/IAD & BUF

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If a passenger has purchased separate tickets, would a travel agent be able to link the tickets onto one PNR, after the fact?

(For a fee of course.)

Sep 5, 2019, 4:46 pm

#156

Dave Noble

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Quote:

Originally Posted by cmtlatitudes

If a passenger has purchased separate tickets, would a travel agent be able to link the tickets onto one PNR, after the fact?

(For a fee of course.)

Nope

Sep 6, 2019, 4:26 am

#157

uxb

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I can’t search this thread because I’m on my mobile, but I would’ve handled this by insisting that Hawai’i is a “trip in vain,” and ask for rebooking on BA’s PHX-LHR. That’s how I would’ve handled it.

That aside, I must say that AA’s CS at PHX has been dog-awful. I’ve been cancelled 5-6 times to/from there over the last six weeks (and expect the same today as I fly home to YVR). How do I deal with this? Travel insurance.

P.S. I don’t know why Discount Dougie is stubbornly clinging to this hub when he has LAX. PHX sux sux sux and is not going to get better with climate change.

Sep 6, 2019, 5:38 am

#158

Dave Noble

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Trip in vain would allow cancelling of the flight to Honolulu - if the location is denying protection on a ba ticket to Honolulu with a separate booking with Iberia, not sure how would have any more success in insisting on a flight to London on BA over the response that the person in the article received

Sep 6, 2019, 5:51 am

#159

Martellus

Join Date: Jan 2016

Location: New York

Programs: AA EXP, Hyatt Globalist, Marriott Titanium

Posts: 260

To clarify - will Citi CC trip interruption insurance cover an event where you'll miss the second ticket due to delays from the first?

e.g.:
Ticket 1: LAX -> HKG on AA RT
Ticket 2: HKG -> DOH on QR RT (With 6 hours in between arriving at HKG and departing on the QR flight)

If the LAX -> HKG leg gets delayed, I *should* be able to change my HKG -> DOH flight on QR and file a claim against my CC travel insurance for the change fees, right?

Sep 6, 2019, 5:56 am

#160

Global321

Join Date: Sep 2009

Location: Global

Posts: 5,998

Quote:

Originally Posted by uxb

Quote:

Originally Posted by Dave Noble

Agree with Dave. On what basis would AA grant a reroute on two separate tickets? I believe your request is to cancel and refund PHX-HNL and change your ticket from HNL-LHR to PHX-LHR. Based on the reference point Jon provided, there is no basis (that I can see) for AA to reroute PHX-LHR. (As for Mike, I believe his issue is he need the miles from HNL to LHR for the status match.)

Sep 6, 2019, 7:11 am

#161

percysmith

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Quote:

Originally Posted by Global321

Based on the reference point Jon provided, there is no basis (that I can see) for AA to reroute PHX-LHR.

if that doesn't trigger a reprice, I'll eat any amenity kit you can produce, complete with contents (which?).

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Sep 6, 2019, 8:27 pm

#162

percysmith

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Quote:

Originally Posted by JonNYC

not hard to find, I'm told.

Has this contact of yours confirmed he or she can still find it after the publication of the OMAAT article?

Sep 6, 2019, 8:30 pm

#163

JonNYC

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Quote:

Originally Posted by percysmith

Has this contact of yours confirmed he or she can still find it after the publication of the OMAAT article?[/left]

https://www.flyertalk.com/forum/31492943-post150.html

Sep 6, 2019, 8:34 pm

#164

flyingeph12

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Quote:

Originally Posted by Martellus

My understanding is that Citi trip interruption/cancellation doesn't cover normal delays. Rather, that insurance covers things like if there is a death in the family or illness or severe natural disaster that causes you to interrupt or cancel your trip. There is trip delay insurance that will cover expenses if you are delayed in reaching your final destination, but that doesn't kick in if you miss your first flight because of a delay on a completely separate ticket (although it would apply if you arrived at your destination on the first ticket 6 or 12 hours late, depending on the card you have). Also, trip delay insurance covers things like a hotel, transportation, etc. (and there's usually a limit of $500 per person or something like that).

In any event, all travel-related insurance on Citi cards is going away on Sep 22, so the issue won't be relevant anymore quite soon.

Sep 6, 2019, 10:17 pm

#165

percysmith

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Quote:

Originally Posted by JonNYC

https://www.flyertalk.com/forum/31492943-post150.html

Any document reference we can give to agents? I mean if we're just going to say "oneworld Reaccommodations – Separate Tickets" agents are going to read the Saleslink same PNR/AA to non-AA version back to us aren't they?

enpremiere likes this.

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