Can't see upgrade request online or in AA app

Old Aug 31, 19, 11:14 am
  #1  
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Join Date: Dec 2009
Location: PHL & PSA/BLQ
Programs: AA PPRO, Marriott/Hilton Gold, AMX-Plat, Global Entry
Posts: 2,596
Can't see upgrade request online or in AA app

Background:

1) booked flight for wife and I that had three segments - upgrades requested on all segments automatically
2) when I went to select seats, realize segment 2 (domestic) was on 788 so PE seats were available immediately
3) called AA to ask to be removed from ONLY segment 2 upgrade list
4) 3 weeks later noticed that there was no upgrade info at all on all 3 segments on website or AA (android) app
5) call AA to check, was told no upgrades requested and asked to be added to upgrade list on segments 1 & 3
6) after done, could still not see upgrade requests
7) called back to confirm upgrade request on correct segments and was told they were
8) still cannot see upgrade requests

So, have others experienced (probably with unusual request path) circumstances where the website and app fail to display upgrade requests?
JMN57 is offline  
Old Aug 31, 19, 11:22 am
  #2  
 
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: AGR S, SPG PLT, MAR PLT, HGP Explorist, AA EXP, UA 2P
Posts: 1,784
Why remove yourself from the list for flight 2? Seems to have been the cause of these issues - you can have the PE DBA MCE seat and be on the upgrade list.

​​​​​To answer your question, I have seen the app and website be screwed up, but it's never been an issue as it all resolves.
iadisgreat is offline  
Old Sep 1, 19, 4:58 pm
  #3  
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Join Date: Dec 2009
Location: PHL & PSA/BLQ
Programs: AA PPRO, Marriott/Hilton Gold, AMX-Plat, Global Entry
Posts: 2,596
Originally Posted by iadisgreat View Post
Why remove yourself from the list for flight 2? Seems to have been the cause of these issues - you can have the PE DBA MCE seat and be on the upgrade list.

​​​​​To answer your question, I have seen the app and website be screwed up, but it's never been an issue as it all resolves.
The reason I don't want to be on the upgrade list for segment 2 as I already have the PE seats for my wife and myself and, if we get upgraded, while mine is complimentary, hers' would require 2 stickers. It's not worth 2 stickers to go from PE to J on a 2 hour domestic flight.
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