JJeffrey

Oh man, you're being too nice, that's likely to garner nothing more than a "we're sorry and will pass along your feedback" boilerplate reply.

I would start a freaking Twitter string listing out each and every "issue" you mentioned above in the exact detail (wouldn't give you red wine until you finished your white, etc). Make sure you call out @AmericanAir in each tweet and list the flight number and date specifically in each one so there is zero confusion on who this person is.

JonNYC

Unless I'm missing something (very, very, very possible,) it doesn't appear to me that you tweeted that-- rather that you DM'd that to AA. That won't accomplish anything (I mean they might throw you some useless pity-miles, if that's something you're interested in) but, in terms of exposing the issues, if that's your hope, barely worth the effort, IMO.

rowingman

Twitter DM AA with the details. Names, flight number, seat number, full details. I have found them incredibly responsive. Just completed LHR/ORD in J, and had a great experience.

Every organization has some disaffected "bad apples", and management has to know to be able to deal with it. Yes, the union can be a complication, but even unionized staff can be disciplined and terminated for not doing their job.

Fortunately these bad experiences are an outlier in my experience. Unfortunately for businesses, no one remembers the great, good or average, but people do remember the experiences that totally piss us off. AA has/had a gate agent at MCO ten years ago, and I still recall her screw you attitude, despite my trying to kill with kindness. Again, her colleagues apologized profusely for her, and I suppose everyone has a bad day, but dealing with these things is the job of management.

Droundtheworld

JonNYC

I tried to get the ball rolling a bit here:

Droundtheworld

PUCCI GALORE

I have read this and am incredulous. To have such an odious individual for 14 hours must be horrible. Forgive me if I sound naive, but have you or anyone tackled him face to face about his attitude and indifferent service?

Droundtheworld

skunker

I wouldn't suggest that. Admittedly the FA can't deplane him now, but how many stories have we heard of FAs getting the captain because they don't like a passenger's perceived attitude?

lds89

You need to create a string response to JonNYC's tweet that has every single detail of what went wrong. Just keep replying to yourself, it'll keep tagging American. That's how you get their attention

wrp96

That's totally absurd!!

SeeBuyFly

Apparently you are too successful at keeping your cool. Multiple tweets please, each with one specific incident description.

PUCCI GALORE

Really? I have not heard any of these stories, but I do not doubt what you say. Personally, I would be more than happy to see the Captain. I assume that the "Perceived Attitude" would only matter if this was aggressive.If the answer was yes, then the last place that the Captain should be is out of the cockpit. If the conversation takes place in the cabin in front of witnesses then I cannot see how this would be valid. I'm afraid that I deal with matters face to face rather than let them fester.

Has it now come to the FAs doing what they please and threaten any passengers who object to their conduct or attitude with the Captain? So are we saying that they can say and do as they please and are answerable to nobody?

SeeBuyFly

In the US, yes. You never want to get into a dispute with an FA during a flight, any more than you should argue with a US police officer when there are no witnesses. In both cases they have a lot of---how you say---leeway. Hence Twitter.

MSPeconomist