Best way to report FA in F, HKG-DFW
Aug 23, 19, 9:10 am
#16
Join Date: Feb 2017
Posts: 136
Originally Posted by Dallas49er
According to one of the FA's on my MAD-CLT yesterday (8/22), when queried about the best way to report FA/GA failure(s), said if you want to get somebody's attention "in a hurry" is to use Twitter. "It seems to be all they pay attention to." Her quote, not mine.
Somewhere on this forum is an article from some British journalist who was given J LHR-DFW, an in depth tour of AA's command and control center in Dallas, and J back to LHR via PHX. He talks about the social media team, and their proximity to the top managers, which backs this up. Perhaps someone else can find the link.
I would look for it, but I am too busy opening a Twitter account, so I can report the FA on my flight..
OP-Please report him while you are in the air. As of 6:15am CDT, you still have 9 hours left before you land. Give him a "Welcome home" gift from management. Perhaps even enlist some of your fellow victims to tweet also?
Somewhere on this forum is an article from some British journalist who was given J LHR-DFW, an in depth tour of AA's command and control center in Dallas, and J back to LHR via PHX. He talks about the social media team, and their proximity to the top managers, which backs this up. Perhaps someone else can find the link.
I would look for it, but I am too busy opening a Twitter account, so I can report the FA on my flight..
OP-Please report him while you are in the air. As of 6:15am CDT, you still have 9 hours left before you land. Give him a "Welcome home" gift from management. Perhaps even enlist some of your fellow victims to tweet also?
Aug 23, 19, 9:12 am
#17
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 13,234
Tweet AA now. Everything you've reported is unacceptable in any cabin, from the not following the pre-order list (AA does not prioritize meals by status), to the lack of linens, to the lack of water, to the refusal to pour red wine, etc. If you want to be fair and balanced, point out the difference in service once the two were on break.
Aug 23, 19, 9:26 am
#18
Original Poster
Join Date: May 2013
Location: Seattle
Programs: AA Exec Plat; Hilton Gold, United 1K, Delta Platinum Medallion
Posts: 115
Originally Posted by wrp96
Tweet AA now. Everything you've reported is unacceptable in any cabin, from the not following the pre-order list (AA does not prioritize meals by status), to the lack of linens, to the lack of water, to the refusal to pour red wine, etc. If you want to be fair and balanced, point out the difference in service once the two were on break.
Aug 23, 19, 10:01 am
#20
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I can't even imagine how someone would serve dinner in FC without linens. Are the plates sliding around on the bare plastic table top?
The comment about not wasting the white wine makes me wonder whether that FA/purser (is it the same person or are they both very very bad employees?) is hoping to take an unopened bottle of wine home in a doggy bag for himself.
Normally I would suggest saying something to the purser about such problems, but obviously not if the purser himself is the problem.
The comment about not wasting the white wine makes me wonder whether that FA/purser (is it the same person or are they both very very bad employees?) is hoping to take an unopened bottle of wine home in a doggy bag for himself.
Normally I would suggest saying something to the purser about such problems, but obviously not if the purser himself is the problem.
Aug 23, 19, 10:18 am
#21
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,803
Originally Posted by MSPeconomist
I can't even imagine how someone would serve dinner in FC without linens. Are the plates sliding around on the bare plastic table top?
The comment about not wasting the white wine makes me wonder whether that FA/purser (is it the same person or are they both very very bad employees?) is hoping to take an unopened bottle of wine home in a doggy bag for himself.
Normally I would suggest saying something to the purser about such problems, but obviously not if the purser himself is the problem.
The comment about not wasting the white wine makes me wonder whether that FA/purser (is it the same person or are they both very very bad employees?) is hoping to take an unopened bottle of wine home in a doggy bag for himself.
Normally I would suggest saying something to the purser about such problems, but obviously not if the purser himself is the problem.
Also, do they only have one bottle of each wine?
Aug 23, 19, 10:19 am
#22
Original Poster
Join Date: May 2013
Location: Seattle
Programs: AA Exec Plat; Hilton Gold, United 1K, Delta Platinum Medallion
Posts: 115
Originally Posted by MSPeconomist
I can't even imagine how someone would serve dinner in FC without linens. Are the plates sliding around on the bare plastic table top?
The comment about not wasting the white wine makes me wonder whether that FA/purser (is it the same person or are they both very very bad employees?) is hoping to take an unopened bottle of wine home in a doggy bag for himself.
Normally I would suggest saying something to the purser about such problems, but obviously not if the purser himself is the problem.
The comment about not wasting the white wine makes me wonder whether that FA/purser (is it the same person or are they both very very bad employees?) is hoping to take an unopened bottle of wine home in a doggy bag for himself.
Normally I would suggest saying something to the purser about such problems, but obviously not if the purser himself is the problem.
Aug 23, 19, 10:26 am
#23
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Join Date: Sep 2009
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Posts: 100,038
Please report the purser. Not only is the person lazy, but he/she has made offensive comments to FC customers (the line about not opening/wasting bottle of wine when customers have paid over ten thousand dollars for their tickets) and refused to give an EXP the preordered meal while also apparently being oblivious about the passenger's EXP status. This would be funny if it weren't so sad for AA and the passenger victims on the flight.
Aug 23, 19, 10:39 am
#24
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
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Posts: 3,166
Originally Posted by chgodrew
Thank you, Im doing that now. I sometimes think Im overthinking things, but on this flight it has just been worse and worse. Well until the 2 went on break, it has completely changed now.
Aug 23, 19, 10:58 am
#25
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,147
Originally Posted by chgodrew
things have gotten better because F crew went on break. She told me purser has a reputation. I told her Im going DFW-GRU and back to GRU-DFW-HKG. Its still not good, though at least break crew is trying.
Aug 23, 19, 11:08 am
#26
Join Date: Mar 2015
Programs: AA EXP, Hilton Diamond
Posts: 384
Please please report, this is totally unacceptable in F, let alone in any other class. We pay to be on those flights in First OR Coach, never should someone be treated that way. Things only get better if we bombard AA with information.
Aug 23, 19, 11:27 am
#27
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Originally Posted by chgodrew
Thank you, I’m doing that now. I sometimes think I’m overthinking things, but on this flight it has just been worse and worse. Well until the 2 went on break, it has completely changed now.
Last edited by JonNYC; Aug 23, 19 at 11:44 am
Aug 23, 19, 12:18 pm
#28
Join Date: Aug 2015
Posts: 118
Originally Posted by Dallas49er
Somewhere on this forum is an article from some British journalist who was given J LHR-DFW, an in depth tour of AA's command and control center in Dallas, and J back to LHR via PHX. He talks about the social media team, and their proximity to the top managers, which backs this up. Perhaps someone else can find the link.
Aug 23, 19, 12:20 pm
#29
Original Poster
Join Date: May 2013
Location: Seattle
Programs: AA Exec Plat; Hilton Gold, United 1K, Delta Platinum Medallion
Posts: 115
This is the tweet I sent
I’m in 2A on HKG-DFW continuing on to GRU. The purser is worse FA I have had. No eye contact, no refill on drinks, then he just disappeared. Didn’t complete full meal service. After 4 hours both purser and other flight attendant left and things completely changed. I asked what happened and new flight attendant said she was junior and was just covering. I didn’t bring my exec platinum coupons with me. I stopped flying AA because of delays and figured I would give another chance then this.
I’m Droundtheworld on Twitter. Thank you for all of your help. I agree with all of you, it’s just crazy still.
Last edited by JY1024; Aug 26, 19 at 12:55 am Reason: Merged consecutive posts
Aug 23, 19, 12:24 pm
#30
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 25,906
Would be interesting to "cozy" up to the replacement FAs and see what you can informally learn about the "disciplinary" process, if any, in this type of situation. I mean, make it clear that it's been night and day since the crew changeover, but things like do FAs ever complain about other FAs (wouldn't it help their seniority to push out senior bad apples??), do they ever get feedback (positive or negative, and definitely tell them you'll put in a good word their service!).
And definitely encourage your fellow pax to tweet/DM AA, or even just fill out the web form. I'm sure an entire F cabin can't be ignored!
And definitely encourage your fellow pax to tweet/DM AA, or even just fill out the web form. I'm sure an entire F cabin can't be ignored!
