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Need customer service contact for VIASAT

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Old Aug 14, 2019, 10:45 am
  #1  
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Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,508
Need customer service contact for VIASAT
My paid internet cut out halfway through a flight last week on a PDX-PHX run and I cannot find the customer service phone number or email address for this new company anywhere to contact them about my experience.

Can someone provide this please?


Thanks!
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Old Aug 14, 2019, 11:27 am
  #2  
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Why not contact Viasat using the information provided by AA on its website?

Viasat

  • Choose "Contact Us” on the inflight Wi-Fi portal or through the Viasat Passenger Care portal at https://inflight.viasat.com
  • Call 1-888-649-6711 (toll-free)
The inflight Wi-Fi portal will display “Service provided by Viasat”
Your credit card statement charges will appear as ”VIASAT IN-FLIGHT WIFI 888-649-6711 CA”
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Old Aug 14, 2019, 12:15 pm
  #3  
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Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,508
Originally Posted by Often1
Why not contact Viasat using the information provided by AA on its website?

Viasat

  • Choose "Contact Us” on the inflight Wi-Fi portal or through the Viasat Passenger Care portal at https://inflight.viasat.com
  • Call 1-888-649-6711 (toll-free)
The inflight Wi-Fi portal will display “Service provided by Viasat”
Your credit card statement charges will appear as ”VIASAT IN-FLIGHT WIFI 888-649-6711 CA”
I was not able to locate that.

Thank you.
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Old Aug 14, 2019, 12:23 pm
  #4  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
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I had a problem where it didn't work and emailed them. There was no reply but a credit showed up on my credit card statement.
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Old Aug 14, 2019, 12:28 pm
  #5  
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Originally Posted by C17PSGR
I had a problem where it didn't work and emailed them. There was no reply but a credit showed up on my credit card statement.
Just hit the "chat with us" button on the site.

They issued me a voucher which showed up in my email in less than 60 seconds.
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Old Aug 14, 2019, 1:02 pm
  #6  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Originally Posted by 355F1
Just hit the "chat with us" button on the site.

They issued me a voucher which showed up in my email in less than 60 seconds.
That's assuming their service is working well enough for the chat function to work ....
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Old Aug 14, 2019, 1:07 pm
  #7  
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Location: PHX
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Posts: 5,508
Originally Posted by C17PSGR
That's assuming their service is working well enough for the chat function to work ....
That is the reason I had to contact them today; I tried that on the flight itself but it kept timing out.
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