Need customer service contact for VIASAT

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Old Aug 14, 19, 10:45 am
  #1  
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Need customer service contact for VIASAT

My paid internet cut out halfway through a flight last week on a PDX-PHX run and I cannot find the customer service phone number or email address for this new company anywhere to contact them about my experience.

Can someone provide this please?


Thanks!
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Old Aug 14, 19, 11:27 am
  #2  
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Why not contact Viasat using the information provided by AA on its website?

Viasat

  • Choose "Contact Us” on the inflight Wi-Fi portal or through the Viasat Passenger Care portal at https://inflight.viasat.com
  • Call 1-888-649-6711 (toll-free)
The inflight Wi-Fi portal will display “Service provided by Viasat”
Your credit card statement charges will appear as ”VIASAT IN-FLIGHT WIFI 888-649-6711 CA”
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Old Aug 14, 19, 12:15 pm
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Originally Posted by Often1 View Post
Why not contact Viasat using the information provided by AA on its website?

Viasat

  • Choose "Contact Us” on the inflight Wi-Fi portal or through the Viasat Passenger Care portal at https://inflight.viasat.com
  • Call 1-888-649-6711 (toll-free)
The inflight Wi-Fi portal will display “Service provided by Viasat”
Your credit card statement charges will appear as ”VIASAT IN-FLIGHT WIFI 888-649-6711 CA”
I was not able to locate that.

Thank you.
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Old Aug 14, 19, 12:23 pm
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I had a problem where it didn't work and emailed them. There was no reply but a credit showed up on my credit card statement.
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Old Aug 14, 19, 12:28 pm
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Originally Posted by C17PSGR View Post
I had a problem where it didn't work and emailed them. There was no reply but a credit showed up on my credit card statement.
Just hit the "chat with us" button on the site.

They issued me a voucher which showed up in my email in less than 60 seconds.
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Old Aug 14, 19, 1:02 pm
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Originally Posted by 355F1 View Post
Just hit the "chat with us" button on the site.

They issued me a voucher which showed up in my email in less than 60 seconds.
That's assuming their service is working well enough for the chat function to work ....
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Old Aug 14, 19, 1:07 pm
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Originally Posted by C17PSGR View Post
That's assuming their service is working well enough for the chat function to work ....
That is the reason I had to contact them today; I tried that on the flight itself but it kept timing out.
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