Upgraded, seated, downgrade to original seat - ?
Aug 13, 2019, 2:20 pm
#17
Join Date: Mar 2001
Location: DFW/PHL
Programs: US CP, UA *G; SPG Plat, Hilton Gold; Natl Exec, Hertz PC
Posts: 623
Of course I didn't get my SWU back so had to contact AA after the fact to get it back, as well as a goodwill voucher.
Aug 13, 2019, 2:22 pm
#18
Join Date: Dec 2018
Location: Denver, CO
Programs: AA EXP, IHG Spire Elite
Posts: 72
The sympathy part was just a light-hearted joke to the OP.
You now have my sympathy! Getting ready to relax with your pre-take off champagne, only to be sent back to cattle, would be painful.
You now have my sympathy! Getting ready to relax with your pre-take off champagne, only to be sent back to cattle, would be painful.
Aug 13, 2019, 7:44 pm
#19
Join Date: Feb 2002
Posts: 3,899
AA improperly released my F seat one day DFW-BOS and gave it to an upgrade.
I was local and there were some delays and the Admirals Club inadvertently cancelled my booking after issuing the boarding pass.
Once at the gate, I was told since Dr. Dao they never took away a seat once someone boarded even if an upgrade was granted at the gate and the full fare customer was then present.
Clearly this is dependent on who is working the flight.
I was local and there were some delays and the Admirals Club inadvertently cancelled my booking after issuing the boarding pass.
Once at the gate, I was told since Dr. Dao they never took away a seat once someone boarded even if an upgrade was granted at the gate and the full fare customer was then present.
Clearly this is dependent on who is working the flight.
Aug 14, 2019, 12:23 pm
#20
Join Date: Sep 2014
Location: Portland, OR.
Programs: AA PPro
Posts: 605
I did this once to someone. I'm EXP flying from BNE to LAX on Qantas and then to PDX and when I got to the gate, my name was not on the upgrade list. I asked it be put on and it was the middle of boarding. they removed the guy from the seat and gave me a F boarding pass. they asked me to wait until he was properly seated. AA made a mistake and then corrected it which I appreciated.
Aug 14, 2019, 1:35 pm
#21
Join Date: Dec 2007
Location: Earth
Programs: AA - EXP 1MM, Marriott/SPG Plat, Hilton Gold, BA, DL, TWA Royal Ambassador
Posts: 309
Due to a late first segment, I was protected and re-booked on the next flight out at ORD. After a mad dash, I showed up at my original flight and caught it, however, my upgrade was already given away. I simply went to my economy seat was was just fine.
Aug 15, 2019, 1:58 am
#22
Join Date: Oct 2008
Location: Phoenix, AZ, USA
Programs: DL, HH, Bonvoy
Posts: 204
LAX > PHX yesterday, this situation happened for a passenger in 1D - he was apparently upgraded but 2A and 2C were broken and so they had a paying passenger who needed a seat, so they bumped him back. Haven't seen that in person before.
Aug 15, 2019, 10:23 am
#23
Join Date: Dec 2013
Location: SFO/STS
Programs: AA EXP, HH Diamond
Posts: 395
If I was the paying customer and my seat was broken I would prefer that an upgrade was revoked instead of having to go back to Y.
Aug 15, 2019, 10:32 am
#24
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,198
I've seen this happen. The old US/HP policy was to bump the last one upgraded back to coach. My seat in F was broken once PHX-DCA. They bumped someone else back to coach (he wasn't happy) so I could take his seat.
Aug 15, 2019, 1:19 pm
#26
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422