No AAdvantage miles for AA metal, IB ticket stock and AY code, Q class
#1
Original Poster
Join Date: Feb 2010
Posts: 289
No AAdvantage miles for AA metal, IB ticket stock and AY code, Q class
Back in June I flew CLT-BCN-ORD in Q class on AA metal, Iberia ticket stock and Finnair flight number. My boarding pass had my AAdvantage number on it. The miles posted for CLT-BCN after about 2 weeks but I never got them for BCN-ORD. A request to AA for the miles resulted in their request for the boarding pass "since AA was not the operating carrier". Of course I do not have the boarding pass.
Any way around this or should I just let the miles go?
Any way around this or should I just let the miles go?
#3
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,987
With Oneworld the marketing carrier determines ff earnings, if an eligible operating fight. AA is an eligible OW operating carrier for an AY marketed flight.
https://www.aa.com/i18n/travel-info/...es/finnair.jsp
https://www.wheretocredit.com/finnair/q
Try again
https://www.aa.com/i18n/travel-info/...es/finnair.jsp
https://www.wheretocredit.com/finnair/q
Try again
#4
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,221
Without the boarding pass, you’re probably out of luck; I assume you submitted the ticket number already online?
The airlines generally recommend you keep boarding passes until miles have posted. @:-)
https://www.aa.com/i18n/customer-ser...aqs.jsp#miles1
How do I get mileage credit?
Include your AAdvantage number when you book or shop with AAdvantage partners. It’s also helpful to keep your receipts and boarding passes until you see the credit on your account
The airlines generally recommend you keep boarding passes until miles have posted. @:-)
https://www.aa.com/i18n/customer-ser...aqs.jsp#miles1
How do I get mileage credit?
Include your AAdvantage number when you book or shop with AAdvantage partners. It’s also helpful to keep your receipts and boarding passes until you see the credit on your account
#5
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,548
All of the ticket numbers etc are quite irrelevent - the only thing that matters here is that AA wants a copy of the boarding pass for a mileage claim
If you didn't keep the boarding pass, then you are likely out of luck and should just expect to miss out on the 1105 miles that would have been earned
If you didn't keep the boarding pass, then you are likely out of luck and should just expect to miss out on the 1105 miles that would have been earned
#6
Join Date: Sep 2016
Posts: 1,158
Back in June I flew CLT-BCN-ORD in Q class on AA metal, Iberia ticket stock and Finnair flight number. My boarding pass had my AAdvantage number on it. The miles posted for CLT-BCN after about 2 weeks but I never got them for BCN-ORD. A request to AA for the miles resulted in their request for the boarding pass "since AA was not the operating carrier". Of course I do not have the boarding pass.
Any way around this or should I just let the miles go?
Any way around this or should I just let the miles go?
#8
Join Date: Oct 2002
Posts: 1,697
Call ACS and ask if they can pull the ticket number and see if the segments are in a used state. That would prove that u tool the segments.
#9
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,548
Looking at the flights from BCN to ORD
American operates 1 flight AA 41 which also has a codeshare of AY 5805
If I understand correctly
OP purchased a ticket from Iberia and was booked on AY 5805
AA's response that it wasn't the operating carrier is incorrect, but it was not the marketing carrier. The marketing carrier is responsible for passing details of flight earnings to AA for AAdvantage credit
This has not happened. It is normal to be asked for boarding passes to substantiate mileage claims from a partner; that it was an AA operated flight isnt relevant ; keeping boarding passes until flights have credited is a good idea. With online check in options and ability to get boarding passes emailed, it is a really easy thing to do these days
#10
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
I cannot see it likely that AA would be able to access an IB ticket and determine the status of a coupon for travel on AY
Looking at the flights from BCN to ORD
American operates 1 flight AA 41 which also has a codeshare of AY 5805
If I understand correctly
OP purchased a ticket from Iberia and was booked on AY 5805
AA's response that it wasn't the operating carrier is incorrect, but it was not the marketing carrier. The marketing carrier is responsible for passing details of flight earnings to AA for AAdvantage credit
This has not happened. It is normal to be asked for boarding passes to substantiate mileage claims from a partner; that it was an AA operated flight isnt relevant ; keeping boarding passes until flights have credited is a good idea. With online check in options and ability to get boarding passes emailed, it is a really easy thing to do these days
Looking at the flights from BCN to ORD
American operates 1 flight AA 41 which also has a codeshare of AY 5805
If I understand correctly
OP purchased a ticket from Iberia and was booked on AY 5805
AA's response that it wasn't the operating carrier is incorrect, but it was not the marketing carrier. The marketing carrier is responsible for passing details of flight earnings to AA for AAdvantage credit
This has not happened. It is normal to be asked for boarding passes to substantiate mileage claims from a partner; that it was an AA operated flight isnt relevant ; keeping boarding passes until flights have credited is a good idea. With online check in options and ability to get boarding passes emailed, it is a really easy thing to do these days
But, not worth much effort if it was 1100 miles
I agree though, the standard procedure is to keep documents until the miles have posted.
#11
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,548
That the person was on the flight doesm't mean that the person is eligible for mileage credit - as far as AA knows, the person may have credited to AY ; the request for mileage credit has to be passed to AY and requiring boarding passes for such credit is not new
#12
Join Date: Sep 2016
Posts: 1,158
#13
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,548
What does that matter though? it won't change the key aspect that the boarding pass being wanted for a claim from a partner?
#14
Join Date: Sep 2016
Posts: 1,158
If AA thought it relevant enough to note, the factual incorrectness should be challenged. Or more pragmatically, if OP has no other (boarding) card left to play, why not play this one before folding?
#15
Join Date: Aug 2006
Programs: AA EXP
Posts: 372
Many boarding passes are printed at home or on a cell phone, how does having a copy of that help the airline? Its not proof of actually being on the plane. As for a copy of the stub, many don't even have a ticket number on it, it has name, date and flight number plus some of them the sequence number of checkin. again none of it proves that the customer was on the flight anymore than the customer saying on an email that she / he was. Curious how having any of that helps the airline? If old boarding passes are so crucial why does the American app not save them?