rrapynot

Back in June I flew CLT-BCN-ORD in Q class on AA metal, Iberia ticket stock and Finnair flight number. My boarding pass had my AAdvantage number on it. The miles posted for CLT-BCN after about 2 weeks but I never got them for BCN-ORD. A request to AA for the miles resulted in their request for the boarding pass "since AA was not the operating carrier". Of course I do not have the boarding pass.

Any way around this or should I just let the miles go?

C17PSGR

So ... you were essentially on a Finnair flight flying on a Q class ticket?

Mwenenzi

With Oneworld the marketing carrier determines ff earnings, if an eligible operating fight. AA is an eligible OW operating carrier for an AY marketed flight.
https://www.aa.com/i18n/travel-info/...es/finnair.jsp
https://www.wheretocredit.com/finnair/q

Try again

ijgordon

Without the boarding pass, you’re probably out of luck; I assume you submitted the ticket number already online?
The airlines generally recommend you keep boarding passes until miles have posted. @:-)

https://www.aa.com/i18n/customer-ser...aqs.jsp#miles1
How do I get mileage credit?
Include your AAdvantage number when you book or shop with AAdvantage partners. It’s also helpful to keep your receipts and boarding passes until you see the credit on your account

Dave Noble

All of the ticket numbers etc are quite irrelevent - the only thing that matters here is that AA wants a copy of the boarding pass for a mileage claim

If you didn't keep the boarding pass, then you are likely out of luck and should just expect to miss out on the 1105 miles that would have been earned

FlyingEgghead

So AA denies that they operated the BCN-ORD flight in question? Sounds like a factual issue about the flight itself, and if you resolve that, maybe things move forward?

FAA1996

Keeping a boarding pass until the miles post is Frequent Flyer 101 type stuff...

777lover

Dave Noble

I cannot see it likely that AA would be able to access an IB ticket and determine the status of a coupon for travel on AY

Looking at the flights from BCN to ORD

American operates 1 flight AA 41 which also has a codeshare of AY 5805

If I understand correctly

OP purchased a ticket from Iberia and was booked on AY 5805

AA's response that it wasn't the operating carrier is incorrect, but it was not the marketing carrier. The marketing carrier is responsible for passing details of flight earnings to AA for AAdvantage credit

This has not happened. It is normal to be asked for boarding passes to substantiate mileage claims from a partner; that it was an AA operated flight isnt relevant ; keeping boarding passes until flights have credited is a good idea. With online check in options and ability to get boarding passes emailed, it is a really easy thing to do these days

mvoight

AA has documentation he was on the flight. It's called a flight manifest.
But, not worth much effort if it was 1100 miles
I agree though, the standard procedure is to keep documents until the miles have posted.

Dave Noble

That the person was on the flight doesm't mean that the person is eligible for mileage credit - as far as AA knows, the person may have credited to AY ; the request for mileage credit has to be passed to AY and requiring boarding passes for such credit is not new

FlyingEgghead

Exactly. If AA is mistaken about a basic fact like this (which does not require OP's boarding pass to establish), I would clear that up first.

Dave Noble

What does that matter though? it won't change the key aspect that the boarding pass being wanted for a claim from a partner?

FlyingEgghead

According to OP, it was AA's stated reason for needing the boarding pass:
​​​​​​If AA thought it relevant enough to note, the factual incorrectness should be challenged. Or more pragmatically, if OP has no other (boarding) card left to play, why not play this one before folding?

SAN_Finn

Many boarding passes are printed at home or on a cell phone, how does having a copy of that help the airline? Its not proof of actually being on the plane. As for a copy of the stub, many don't even have a ticket number on it, it has name, date and flight number plus some of them the sequence number of checkin. again none of it proves that the customer was on the flight anymore than the customer saying on an email that she / he was. Curious how having any of that helps the airline? If old boarding passes are so crucial why does the American app not save them?