Baggage allowance issues / questions for AA redemption on Etihad / EY (merged)
Jul 19, 2019, 6:27 pm
#1
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Join Date: Apr 2015
Location: Hoboken, New Jersey
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Baggage allowance issues / questions for AA redemption on Etihad / EY (merged)
I booked an Award Flights on Etihad Airways with AAdvantage Miles but the ticket shows 0 baggage!How much do I need to pay if I check in 40kg?How about lounge access?
Cannot select seat on Etihad website ?
Last edited by nycwaybe87; Jul 19, 2019 at 6:33 pm Reason: Cannot select seat on Etihad website
Jul 19, 2019, 7:42 pm
#2
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Join Date: Jan 2002
Posts: 44,550
What is the routing and what is the class? Assuming this is purely an Etihad journey then the allowances will be as per https://m.etihad.com/en/information/...on/allowances/ , which is unlikely to be zero ; the excess baggage fees are listed at https://www.etihad.com/en/before-you...mation/excess/
If you are travelling in business or 1st class , then you will get lounge access
Aug 8, 2019, 4:36 pm
#3
Join Date: Aug 2018
Posts: 4
Hey I'm having the same issue. I've booked an Etihad flight through AAdvantage and there's no baggage allowance showing. What happened in the end for you?
Aug 8, 2019, 5:06 pm
#4
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Join Date: Jan 2002
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I wouldn't worry - just check the EY site for the allowance for class of service and route that you are booked on and go with that
Aug 8, 2019, 5:14 pm
#5
Join Date: Aug 2018
Posts: 4
Aug 9, 2019, 12:31 am
#6
Join Date: Apr 2008
Location: CLT
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OT but perhaps related: it doesn’t seem that EY info makes it to an AA reservation. I have an EY/QF award ticked booked with AAdvantage miles and I selected seats through the EY app. No seat info is shown on the AA site or AA app for the EY flights, but it does show for the QF flights. So the baggage allowance may be related to this lack of information sharing.
Aug 9, 2019, 1:24 am
#7
Join Date: May 2011
Posts: 183
I've actually dealt with this issue multiple times. Don't take it for granted that the check-in agent will allow you the online baggage allowance as the issuing airline needs to put that information on the ticket. So what I ended up doing is asking an AA rep to put a note in the reservation for the baggage allowance whereby the check-in agent would be able see it at the airport. Then I'd call Etihad to confirm that they see it too. If no notes are there, they have every right to charge you for the bags as it needs to be clearly indicated on the ticket and they don't assume anything in these instances.
Aug 9, 2019, 1:30 am
#8
Join Date: Mar 2003
Location: NYC/PSP
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Not my experience, at least for AA awards in Y. Spoke to an EY agent and he confirmed that AA awards in Y are not eligible for advanced seat assignments and I'll have to wait until OLCI opens up.
Last edited by justforfun; Aug 9, 2019 at 1:44 am
Aug 9, 2019, 1:46 am
#9
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for business and 1st class - once ticketed, seats can be selected using the mobile application - the website manage booking , however, will not allow it
Aug 9, 2019, 2:07 am
#10
Join Date: Feb 2016
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So what I ended up doing is asking an AA rep to put a note in the reservation for the baggage allowance whereby the check-in agent would be able see it at the airport. Then I'd call Etihad to confirm that they see it too. If no notes are there, they have every right to charge you for the bags as it needs to be clearly indicated on the ticket and they don't assume anything in these instances.
Aug 9, 2019, 2:18 am
#11
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An AA agent can put any notes in that it likes - they have no relevance becuase AA does not have any authority to tell EY what its baggage allowance is
I seem to recall that the baggage allowance will be able to be seen in EY's manage booking ( but I may be getting mixed up)
The allowance is generally between 23-35Kg in economy, 40kg business, 50 kg 1st - with variation to a piece base for travel to/from US/CA where it is 2 pieces (23kg in economy / 32kg in business and 1st )
Aug 9, 2019, 2:41 am
#12
Join Date: Jun 2007
Location: Sydney, NSW
Posts: 835
Good to know - saved me a phone call. Changed from business to apartments and was able to select via the app but not online.
Aug 11, 2019, 12:23 am
#13
Join Date: May 2011
Posts: 183
Etihad can view it in their system. Especially the one they use at check-in. Anyway it's AA that issues the ticket so they need to publish EY's baggage policy which is usually automated. But instances where the system drops the ball, it's best to call in and have the note inserted.
Aug 11, 2019, 4:23 am
#14
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Etihad can view it in their system. Especially the one they use at check-in. Anyway it's AA that issues the ticket so they need to publish EY's baggage policy which is usually automated. But instances where the system drops the ball, it's best to call in and have the note inserted.
The EY booking will have details of the allowance - if paranoid, can phone EY and ask what the allowance is
Aug 27, 2019, 1:07 pm
#15
Join Date: Aug 2019
Posts: 6
I am in a similar situation, I booked an AA rewards booking on etihad and it shows 0 checked bag on the ticket. Can the previous person tell me what happened on your day of travel? Also when I call EY they tell me it was AA booking so ask them and if I call AA, they say the carrier is EY so call them! what madness!