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Need help with AA refund
Does anyone have any experience successfully retrieving refunds from AA? PROBLEM SOLVED
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We need more context. Refund of a ticket? Refund of fees? Reimbursement for expenses and, if so, why do you think you're owed this? What specifically is the situation?
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Originally Posted by brenpull
(Post 31316514)
Does anyone have any experience successfully retrieving refunds from AA?
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Without more context, yes. |
Problem solved
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I think we still need more context. What fees resulted in such an odd number of $235.50? And why are the fees being refunded? Have you looked up the refund status for the unused portion of the tickets at prefunds.aa.com/refunds? What exactly happened here to warrant the refund?
I've had AA issue refunds multiple times due to IRROPS, if that's what happened here, without any issue. |
Originally Posted by brenpull
(Post 31316514)
AA finally put in writing on June 12 that they would refund some of the fees and expenses but I STILL cannot get it resolved. I have sent 11 emails to the customer relations rep. I have requested a call from her many times and haven't heard back.
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problem solved
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Originally Posted by brenpull
(Post 31317041)
Your answer is not helpful at all. This has been going on for almost 7 weeks. Not sure what else to do when I am not getting a response and can't get my questions answered. What would the acceptable number be? One per week?
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Trying to be "helpful"
Originally Posted by brenpull
(Post 31317034)
Context is that there are 4 components to this refund process. They put in writing that they will provide refund on each of them:
1. Unused portion of tickets (we had dead car battery and were running late to flight and subsequently missed flight by about 5 minutes, but our luggage made the flight), which AA is supposed to be evaluating for monetary value. I won't get into the horrific experience we had with AA. Truly worst experience of customer service I have ever had. They now keep giving me the run-around on this and telling me they will re-submit and get right back with me - then they don't follow up. I can't get CR rep to call me back or respond timely. I have sent 11 emails.. |
https://www.elliott.org/ has a list of executive contacts and a procedure for politely escalating a complaint up the chain.
Their recommended procedure is to write to the first person in the list. When he/she does not work the problem, or does not reply, go one step up the chain. Repeat. |
If you paid with a credit card, deal with them. Say "they owe me a refund; here is the proof; please charge that back. YMMV based on the CC.
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Originally Posted by brenpull
(Post 31317034)
Context is that there are 4 components to this refund process. They put in writing that they will provide refund on each of them:
1. Unused portion of tickets (we had dead car battery and were running late to flight and subsequently missed flight by about 5 minutes, but our luggage made the flight), which AA is supposed to be evaluating for monetary value. I won't get into the horrific experience we had with AA. Truly worst experience of customer service I have ever had. They now keep giving me the run-around on this and telling me they will re-submit and get right back with me - then they don't follow up. I can't get CR rep to call me back or respond timely. I have sent 11 emails. 2. Fee of $235.50 x 5 to secure return flight after not using first portion of flight. All fees supposed to be refunded, but only $200 per ticket was actually refunded. I have no idea why I was charged $235.50 per ticket. I was told I had to pay the fee x 5 or they would cancel our return flight. 3. Refund supposed to occur on 4 baggage fees of $30 each. Only 3 out of 4 actually refunded. I am awaiting 4th. We had to depart on cruise for Alaska without many of our clothing items. 4. Expenses due to lost luggage. I received a reimbursement check in the mail for these expenses. AA gets hundreds if not thousands of e-mails a day. The more straightforward you can be, the better. Those on here generally understand if/when AA failed, but it's impossible to tell based on what you've posted. |
Welcome to FlyerTalk.
If you want the best advice, this is the place for it. We have some very knowledgeable members willing to help. If you want that help to be useful, please share a full summary of what happened. Otherwise, you’ll become frustrated (as you have already) and risk having posts deleted or disciplinary action if you browbeat other members. That’s not acceptable here, as you can read in the Rules we all agreed to abide by when we’re granted membership privileges. (link) E.g. We’re you on fully refundable fares? Did you ask if you could be reaccommodated on a later flight? (AA can do that - see https://www.flyertalk.com/forum/amer...er-thread.html). Did you miss your flight and choose to travel outbound by other means? Etc. The more you can tell us, the more likely we can help with accurate information. Your e-ticket likely has fare and price, other data that could be relevant. Moderator |
Originally Posted by brenpull
(Post 31317034)
Context is that there are 4 components to this refund process. They put in writing that they will provide refund on each of them:
1. Unused portion of tickets (we had dead car battery and were running late to flight and subsequently missed flight by about 5 minutes, but our luggage made the flight), which AA is supposed to be evaluating for monetary value. I won't get into the horrific experience we had with AA. Truly worst experience of customer service I have ever had. They now keep giving me the run-around on this and telling me they will re-submit and get right back with me - then they don't follow up. I can't get CR rep to call me back or respond timely. I have sent 11 emails. 2. Fee of $235.50 x 5 to secure return flight after not using first portion of flight. All fees supposed to be refunded, but only $200 per ticket was actually refunded. I have no idea why I was charged $235.50 per ticket. I was told I had to pay the fee x 5 or they would cancel our return flight. 3. Refund supposed to occur on 4 baggage fees of $30 each. Only 3 out of 4 actually refunded. I am awaiting 4th. We had to depart on cruise for Alaska without many of our clothing items. 4. Expenses due to lost luggage. I received a reimbursement check in the mail for these expenses. This is a forum of VERY experienced, knowledgeable and helpful travelers, with both AA and in general. It can also be harsh, when repeated requests for details, which can help us help you, are repeatedly ignored. Unfortunately, historically, most posts like this, where information is in short supply, but outrage is over the top, eventually proves out that the PAX is either: 1. is in the wrong 2. has/had unrealistic expectations 3. Is looking for something for nothing, 4. Hiding a mistake on their part 5. Has no patience or is being unreasonable 6. Combination of all of the above IMHO (in my humble opinion) repeated requests for "service" do not help your cause, no matter how just, or picayune it may be. Here's hoping your issue is resolved to your satisfaction. |
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