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AA Concierge Key invitations / renewal for 2019-20 status (out early 12/2019)

AA Concierge Key invitations / renewal for 2019-20 status (out early 12/2019)

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Old Jan 3, 19, 12:12 pm
  #1  
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Join Date: Aug 2001
Location: Chicago
Programs: AA ConciergeKey EXP Lifetime Platinum, Bonvoy Lifetime Titanium
Posts: 7,775
AA Concierge Key invitations / renewal for 2019-20 status (out early 12/2019)

FYI, Told today that CKs no longer receive free premium drinks in the AC when flying domestically.
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Old Jan 4, 19, 12:13 pm
  #2  
 
Join Date: Dec 2016
Location: NYC
Programs: AA Concierge Key, Marriott Platinum Elite, HH Gold
Posts: 11
Originally Posted by Spyder View Post
FYI, Told today that CKs no longer receive free premium drinks in the AC when flying domestically.
Sort of a shame -- seems like such a low-cost benefit for AA to offer, esp for airports where there's no FL for CKs to visit. But ultimately not one of my favorite benefits anyway.
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Old Jan 4, 19, 1:32 pm
  #3  
 
Join Date: Jul 2002
Posts: 960
Originally Posted by TheRealLJah View Post
Sort of a shame -- seems like such a low-cost benefit for AA to offer, esp for airports where there's no FL for CKs to visit. But ultimately not one of my favorite benefits anyway.
Yup, can't say that I really care about that one - if I want a drink I can pay a few bucks. I value much more the "unpurchaseable" benefits such as quick and helpful responses to email! I can't count how many times I use email to resolve some flight issue each year.
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Old Jan 4, 19, 1:48 pm
  #4  
 
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 1,764
Originally Posted by Spyder View Post
FYI, Told today that CKs no longer receive free premium drinks in the AC when flying domestically.
I DM'd them on Twitter about a month ago on this after encountering it in a couple clubs. Even the agents I talked to thought it was a bad business policy. Here's what AA responded with:
We never disappoint you like this. We know that premium drink vouchers may have been given to you as a courtesy in the past, but they are actually not part of the ConciergeKey benefit package. We’re working to ensure we provide a consistent experience to our customers who are traveling on eligible international itineraries. Of course, as an Admirals Club member, which does come with your ConciergeKey status, you are welcome to complimentary house beer, wine and spirits. We appreciate your loyalty and your honest feedback. We'll share your comment with the right team.

(My note: it's funny they misspoke in the first sentence with 'we never disappoint you like this'... when, ya know, yes you do)
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Old Jan 6, 19, 12:21 pm
  #5  
 
Join Date: Aug 2005
Location: NYC
Programs: AA EXP, B6 Mosaic, UA Platinum, others
Posts: 1,252
Anyone receive the package yet?
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Old Jan 6, 19, 3:15 pm
  #6  
 
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 1,764
Originally Posted by jmr50 View Post
Anyone receive the package yet?
Not yet for me. Pretty sure the renewal email said 4-6 weeks, and that was about 4 weeks ago.
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Old Jan 6, 19, 10:10 pm
  #7  
 
Join Date: Mar 2005
Programs: AA CK (3MM), Marriott LTT and Ambassador
Posts: 692
Originally Posted by BlatheringPenguin View Post
Yup, can't say that I really care about that one - if I want a drink I can pay a few bucks. I value much more the "unpurchaseable" benefits such as quick and helpful responses to email! I can't count how many times I use email to resolve some flight issue each year.
I agree that I'll keep the customer service benefits over the drinks, but the drink benefit was worth more than "a few bucks" to many of us. A double Makers and 2 bottles of water at an AC is around $32. Do that several times a week and you're talking real money.
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Old Jan 7, 19, 1:08 pm
  #8  
 
Join Date: Dec 2016
Location: NYC
Programs: AA Concierge Key, Marriott Platinum Elite, HH Gold
Posts: 11
Originally Posted by dave_261 View Post
Not yet for me. Pretty sure the renewal email said 4-6 weeks, and that was about 4 weeks ago.
You’re right, it’s been 31 days since the emails went out.

Anyone know how the package is mailed? Is it just regular USPS?
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Old Jan 11, 19, 3:35 pm
  #9  
 
Join Date: May 2008
Location: Orange County, CA
Programs: AA CK / LT PLT, Starwood GLD, Avis Pres Club, Hertz GLD
Posts: 1,264
Received it as contract benefit for AAirpass for 2018.

2018 Stats
~$50K spend
186K EQM
54 EQS

No invite for 2019 so far.

Last edited by trojanman; Jan 12, 19 at 9:45 am
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Old Jan 12, 19, 8:50 am
  #10  
 
Join Date: Nov 2017
Location: Philadelphia
Programs: AA-CK; Marriott Lifetime Platinum
Posts: 6
It is amusing to me how many people desire CK membership. Those that seem to want it are looking for an advantage to upgrades. I have found the CK service to be frustrating, expect more to get less! No real connection from ground to air. I have actually had FAs ask what is CK.

Here are the only real benefits in my mind:
1. boarding 10 seconds before everyone else, if the gate agent remembers of course
2. A free AA club membership
3. Access to the Flagship lounges (this is best perk in my opinion)

I do not remember the last time I needed an upgrade. I book all of my fares in first, since most of my travel is coast to coast and international. I tried AirPass in 2018 for myself a a couple other executives, which gave one CK membership, I decided to get out of Airpass for 2019. I was not personally offered a CK renewal, which is fine since there is no real benefit to CK, IMO. I am also an executive with 70 traveling employees, to say that I control a travel budget is an understatement.


Last edited by Booboo159; Jan 12, 19 at 9:10 am
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Old Jan 13, 19, 1:34 am
  #11  
 
Join Date: Mar 2005
Programs: AA CK (3MM), Marriott LTT and Ambassador
Posts: 692
If you DO value domestic upgrades, then CK is certainly helpful there. But the biggest benefit to me is the service, esp during IROPS. Being able to be rebooked onto full flights is great, and I've made numerous connections that would have been impossible without the gate-to-gate Cadillac service.
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Old Jan 14, 19, 1:24 pm
  #12  
 
Join Date: Jun 2001
Location: SNA
Programs: UA 1k, AA EXP, SW A-List
Posts: 19
January Sweep

Anyone know if there will be another review for 2018 in January 2019?

3 years as a CK, travel on AA was down but still hit 47k EQD and 156EQM. Problem was that about 12k of spend was after the invites went out.

When I crossed 150k EQM, the SWU deposits were labeled Concierge Key.

Already spent about 8k EQD in January for an Asia trip, and have a Europe trip and LAX-JFK to purchase for travel this month, just want to know as it would influence my purchase decision. (Also a 1K, if no CK, I may try for the triple of EXP, 1K and DM which should be attainable)

(it would be nice if they sent a sorry no CK, or at least welcome to EXP, but heard nothing either way)
Thanks
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Old Jan 14, 19, 3:16 pm
  #13  
 
Join Date: Nov 2010
Programs: AA CK, Marriott Platinum
Posts: 67
Maybe...

Originally Posted by scottsna View Post
Anyone know if there will be another review for 2018 in January 2019?
I had been waiting/hoping for a renewal ever since the first round back in December. Last week, my CK expiration was 2019... today, it reads 2020! I am thrilled! I purchased some travel for next month. Either that flagged my account for another review, or it was a funny coincidence. Either way, I'm thrilled!

I believe the best perk of CK to be the customer service email address... I'm happy to have access to that for another year.

Good luck!
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Old Jan 14, 19, 5:15 pm
  #14  
 
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 755
Originally Posted by giants_fan View Post
I had been waiting/hoping for a renewal ever since the first round back in December. Last week, my CK expiration was 2019... today, it reads 2020! I am thrilled! I purchased some travel for next month. Either that flagged my account for another review, or it was a funny coincidence. Either way, I'm thrilled!

I believe the best perk of CK to be the customer service email address... I'm happy to have access to that for another year.

Good luck!
I'm not a CK, but I've been following this thread, and I was actually waiting on the edge of my seat to see what you in particular would report. You really built up the suspense, and I'm glad it panned out for you because it was looking grim.
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Old Jan 14, 19, 5:22 pm
  #15  
 
Join Date: Jun 2001
Location: SNA
Programs: UA 1k, AA EXP, SW A-List
Posts: 19
Originally Posted by giants_fan View Post
I had been waiting/hoping for a renewal ever since the first round back in December. Last week, my CK expiration was 2019... today, it reads 2020! I am thrilled! I purchased some travel for next month. Either that flagged my account for another review, or it was a funny coincidence. Either way, I'm thrilled!

I believe the best perk of CK to be the customer service email address... I'm happy to have access to that for another year.

Good luck!
Looked at your stats, similar spend, but you have me on miles and segments.

Guess I will book through January on AA. Worst case I should have the EQD done for the year.
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