need advice - notification from AA Corporate Security
#91
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Most B2C commerce websites have a feature (often flagged on the page if you're taking too much time) that the stuff in your "cart" will expire in X minutes if the purchase isn't completed by then. Can anyone think of a reason why AA wouldn't do the same?

#92
Join Date: Jan 2011
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The thought of having to fly UA prevents most of us from being AA website weirdos, though.


#93
Join Date: Aug 2012
Location: KHOU + KSFO
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I’m happy you got one over on AA for a while. It’s good to see a little guy stick it to the big 3 every so often. They have no problem screwing us over with fees, horribly uncomfortable cabins and devaluations.
Now they’ve caught you and will try to hurt you. Your only power here is walking away and not flying AA ever again, then they really can’t do anything to you. You had 3 good years screwing them over. Give em the middle finger salute on the way out and move your biz elsewhere.
Now they’ve caught you and will try to hurt you. Your only power here is walking away and not flying AA ever again, then they really can’t do anything to you. You had 3 good years screwing them over. Give em the middle finger salute on the way out and move your biz elsewhere.

#95
Join Date: Aug 2017
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That sounds like University accounting procedures -- Reimbursements for travel typically take 2-5 months to get fully approved and processed (not just at the university I am at now, but nearly all universities). Anyways, I've never heard of this credit card either, but it seems like AA's equivalence of what 'CareCredit' is for medical expenses -- a way to get a 0% rate on a purchase as long as you pay in full by a certain time, otherwise you get sucker punched with a usurious interest rate that gets applied and backdated to the entire credit period. I used CareCredit (successfully, with regards to avoiding the interest hit) back in my younger poorer days when I needed a medical procedure that was quite costly compared to my income at the time (before I had an HSA to pay for such things, and the expense still could only barely touch my high deductible -- but that's for an OMNI thread). The FlyNow/PayLater looks very much like it is targeted for similar demographics (little/no credit; geared for that consumer that needs/wants to make a one time airline purchase that is expensive compared to income and thus needs to pay it off over time); i.e. not typically a FT poster! These cards get hairy when you make multiple purchases on them, usually nullifying a significant part of the zero percent if you pay it off in time benefit (read the fine details on how payments get credited when you have one or more deferred interest purchases and/or other non deferred interest purchases). So, I get that someone may have a regular card that is expired that they accidentally used a couple times (though after a couple times of having to call to complete a transaction, even a sane stressed busy person would probably go in and delete it off their profile). But an odd 'fly now/pay later' card? For a decently frequent flyer? After so many times having to call to pay by another means? Maybe the OP is a financial and personal mess (must be both). Or, maybe, there is something more to it.

#96
Join Date: Aug 2014
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Posts: 5,132
Even if he did ultimately pay for all the itineraries, there is still the issue of taking fares out of inventory. By the date he gets around to calling in with a valid payment, he may be paying less than the fare would have been had he purchased outright at the later date.
AA is trying to send a clear message and they have to be tough to send it.

#97
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That sounds like University accounting procedures -- Reimbursements for travel typically take 2-5 months to get fully approved and processed (not just at the university I am at now, but nearly all universities). Anyways, I've never heard of this credit card either, but it seems like AA's equivalence of what 'CareCredit' is for medical expenses -- a way to get a 0% rate on a purchase as long as you pay in full by a certain time, otherwise you get sucker punched with a usurious interest rate that gets applied and backdated to the entire credit period. I used CareCredit (successfully, with regards to avoiding the interest hit) back in my younger poorer days when I needed a medical procedure that was quite costly compared to my income at the time (before I had an HSA to pay for such things, and the expense still could only barely touch my high deductible -- but that's for an OMNI thread). The FlyNow/PayLater looks very much like it is targeted for similar demographics (little/no credit; geared for that consumer that needs/wants to make a one time airline purchase that is expensive compared to income and thus needs to pay it off over time); i.e. not typically a FT poster! These cards get hairy when you make multiple purchases on them, usually nullifying a significant part of the zero percent if you pay it off in time benefit (read the fine details on how payments get credited when you have one or more deferred interest purchases and/or other non deferred interest purchases). So, I get that someone may have a regular card that is expired that they accidentally used a couple times (though after a couple times of having to call to complete a transaction, even a sane stressed busy person would probably go in and delete it off their profile). But an odd 'fly now/pay later' card? For a decently frequent flyer? After so many times having to call to pay by another means? Maybe the OP is a financial and personal mess (must be both). Or, maybe, there is something more to it.

#99
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Found out the other morning this is incredibly easy to do. I started a reservation on my phone app, was distracted after selecting a seat but before paying, then eventually made the reservation via my laptop on the AA.com website. Went back to my phone later to see I had 2 reservations, the one I paid for on my PC and one "on hold" from what I had started earlier (never requested the hold for 24 hour feature) with a unique/different record locator. Interestingly the "on hold" one didn't show up when I'm logged into AA.com's website. It eventually disappeared on its own a few hours later, but I was surprised how easily and unintentionally you can create a duplicate reservation request. Granted I wasn't holding the duplicate for days at a time like the Hayes case, but seems pretty bad on AA's end that you can tie up inventory like that.

#100
Join Date: Nov 2014
Posts: 252
I don't think this is correct, the fare locks in at the time of booking, and then he paid it. If the OP has indeed paid for all the tickets, as he claims, and never cancelled even one, then I don't see how AA has any damages or a claim here, and they should not confiscate his miles.

#101
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... holding numerous reservations on aa.com with an invalid credit card.
You do understand that notarization simply ensures that you were the one who actually signed the affidavit, right? It's identity verification, nothing more.
You already promised to follow the rules when you enrolled in AAdvantage. Additionally, an affidavit is only relevant to things that have already occurred. An affidavit which purports to promise something for the future is illogical and meaningless.
I understand that this must be very distressing to you, OP; however, after reading and rereading everything that you wrote, I am left with the feeling that there's more to the story. Possibly AA was left with the same feeling.

#102
Join Date: Dec 2015
Posts: 544
I’m left feeling there’s more to the story as well.
The one thing I don’t understand is how this is allowed to happen with an AA-branded card. When I started reading the thread I assumed it would be some obscure card (check) by a little-known issuer (not so much).
Is there a benefit to AA to allow reservations using this card to end up in a hold? I know it seems silly, but if not, why can’t AA and Citi get together and close the loophole?
The one thing I don’t understand is how this is allowed to happen with an AA-branded card. When I started reading the thread I assumed it would be some obscure card (check) by a little-known issuer (not so much).
Is there a benefit to AA to allow reservations using this card to end up in a hold? I know it seems silly, but if not, why can’t AA and Citi get together and close the loophole?

#103
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Fascinating thread. I hope the OP let's us all know how this pans out.

#104
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AA's general policy seems to be quite customer-friendly, so I am not sure why there are those supporting the use of invalid cards.
It would be simple for AA to program its system such that the use of a card with insufficient credit available would cause the reservation to cancel immediately. But, I presume that the vast majority of instances where an invalid card is used are situations where the customer has made a simple error and corrects it relatively immediately. Honoring the price at the time of the original booking seems to be good for all.
However, it appears that there are a small number of people who see this as a loophole and exploit it to effectively create long-term holds. AA has made a perfectly reasonable decision to "fire" those customers or at least to discourage them from future patronage. Bottom line is that AA is encouraging OP to walk away. It hasn't banned him, so he may purchase new tickets if he wishes.
It would be simple for AA to program its system such that the use of a card with insufficient credit available would cause the reservation to cancel immediately. But, I presume that the vast majority of instances where an invalid card is used are situations where the customer has made a simple error and corrects it relatively immediately. Honoring the price at the time of the original booking seems to be good for all.
However, it appears that there are a small number of people who see this as a loophole and exploit it to effectively create long-term holds. AA has made a perfectly reasonable decision to "fire" those customers or at least to discourage them from future patronage. Bottom line is that AA is encouraging OP to walk away. It hasn't banned him, so he may purchase new tickets if he wishes.

#105
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,639
Maybe I am reading this incorrectly, I dunno. Someone paid for and utilized services using an invalid form of payment. Person gets busted, although not criminally, and the vendor is merely trying to recover their losses. I am not sure why said person would have the testicular fortitude to post seeking advice. I know there are plenty of people who write bad checks and don’t pay their taxes... but to me posting about, and trying to salvage something from it is really telling to their character, or lack thereof in this case.
